private void InteractionManager_InteractionEvent(object sender, Infrastructure.EventArgs <Core.Model.Interactions.IInteraction> e)
{
var interaction = e.Value;
if (interaction != null)
{
if (interaction.State == InteractionStateType.Connected)
{
KeyValueCollection userData = interaction.ExtractAttachedData();
if (userData != null && Model != null && userData.Contains("CiscoCallID"))
{
string callId = userData["CiscoCallID"].ToString();
// MessageBox.Show(userData["CiscoCallID"].ToString());
if (callId != null)
{
_callId = callId;
_interactionId = interaction.InteractionId;
_caseId = interaction.CaseId;
if (FinesseEventListener.Instance.CiscoVoices == null)
{
FinesseEventListener.Instance.CiscoVoices = new System.Collections.Generic.Dictionary <string, FinView>();
}
if (!FinesseEventListener.Instance.CiscoVoices.ContainsKey(_callId))
{
FinesseEventListener.Instance.CiscoVoices.Add(_callId, this);
}
Model.LoadInteraction(callId);
Model.FinAgent.AnswerCall(callId); // Auto Answer for the call. Mamdouh Temp
}
}
}
}
}
private void InteractionManager_InteractionEvent(object sender, Infrastructure.EventArgs <Core.Model.Interactions.IInteraction> e)
{
var interaction = e.Value;
string state = interaction.EntrepriseInteractionCurrent.State.ToString().ToLower();
if (!(interactionID == e.Value.InteractionId))
{
interactionID = e.Value.InteractionId;
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , A new interaction Event");
try
{
if (interaction != null)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , We have new interaction event" + interaction.State);
if (interaction is IInteractionEmail || interaction is IInteractionChat) // We have email interaction received
{
_interactionId = interaction.InteractionId;
_caseId = interaction.CaseId;
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , we have a new interaction of type Email or Chat");
if (interaction.State == InteractionStateType.Connected) // Interaction is connected , now we should popup
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , Interaction of email or chat is connected");
KeyValueCollection userData = interaction.ExtractAttachedData();
userData.Add("CustomerCIC", "123492");
userData.Add("FromAddress", "*****@*****.**");
userData.Add("ToAddress", "*****@*****.**");
//TODO Mamdouh Add Customer CIC and From Address and To Address
if (userData != null && Model != null && userData.Contains("CustomerCIC"))
{
string customerCIC = userData["CustomerCIC"].ToString();
string fromAddress = userData["FromAddress"].ToString();
string toAddress = userData["ToAddress"].ToString();
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module CIC is:" + customerCIC);
if (customerCIC != null)
{
//check the CIC length is 16 digits
string CICFormatted = customerCIC;
while (CICFormatted.Length < 16)
{
CICFormatted = "0" + CICFormatted;
}
_customerCIC = CICFormatted;
Dictionary <string, string> data = new Dictionary <string, string>();
data.Add("CallVar4", _customerCIC);
data.Add("InetractionID", _interactionId);
data.Add("CaseID", _caseId);
data.Add("AgentID", interaction.Agent.UserName);
data.Add("AgentExt", "NA");
data.Add("FromAddress", fromAddress);
data.Add("ToAddress", toAddress);
data.Add("DialNumber", "8016");
//We should popup interaction ID now
if (interaction is IInteractionEmail)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module Fire WS Event Start Email from address" + fromAddress);
WSEventListener.Instance.FireWSEvent(data, EventType.EMAIL, EventDirection.START);
}
if (interaction is IInteractionChat)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module Fire WS Event Start Chat");
WSEventListener.Instance.FireWSEvent(data, EventType.CHAT, EventDirection.START);
}
}
}
}
else if (interaction.State == InteractionStateType.Ended || interaction.State == InteractionStateType.Dropped)
{
KeyValueCollection userData = interaction.ExtractAttachedData();
if (userData != null && Model != null && userData.Contains("CustomerCIC"))
{
string customerCIC = userData["CustomerCIC"].ToString();
if (customerCIC != null)
{
_customerCIC = customerCIC;
Dictionary <string, string> data = new Dictionary <string, string>();
data.Add("CallVar4", _customerCIC);
data.Add("InetractionID", _interactionId);
data.Add("CaseID", _caseId);
//We should popup interaction ID now
if (interaction is IInteractionEmail)
{
WSEventListener.Instance.FireWSEvent(data, EventType.EMAIL, EventDirection.END);
}
if (interaction is IInteractionChat)
{
WSEventListener.Instance.FireWSEvent(data, EventType.CHAT, EventDirection.END);
}
}
}
}
}
}
}
catch (Exception ex)
{
FinesseEventListener.Instance.FinAgent.FireLogMessage("USD Module , Exception during the event:" + ex.StackTrace + "\n and the message is" + ex.Message);
}
}
}
