public void UpdateTicket(IncidentTicket ticket)
{
var collection = database.GetCollection <IncidentTicket>("tickets");
var filter = Builders <IncidentTicket> .Filter.Eq("_id", ticket.Id);
collection.ReplaceOne(filter, ticket);
}
public void SubmitTicket(IncidentTicket incidentTicket)
{
//----Submits ticket and returns to IncidentTicketViewModel----//
_incidentTicket.SubmitTicket(_incidentTicket);
MessageBox.Show("Ticket added.");
shellViewModel.ActivateItem(new IncidentTicketViewModel(shellViewModel));
}
private void RecordIncidentNumberIntoSqliteDb(string incidentNumber, string priority)
{
var newIncidentTicket = new IncidentTicket {
TicketId = incidentNumber, Priority = priority
};
var allTickets = _incidentTicketContext.IncidentTickets.ToList();
var exsitingTickets = allTickets.Find(x => x.TicketId == newIncidentTicket.TicketId);
if (exsitingTickets == null)
{
_incidentTicketContext.IncidentTickets.Add(newIncidentTicket);
_incidentTicketContext.SaveChanges();
}
Log.Information($"Store incident number:{incidentNumber} to DB.");
}
public AddIncidentTicketViewModel(ShellViewModel shellViewModel)
{
this.shellViewModel = shellViewModel;
_incidentTicket = new IncidentTicket();
Users = new BindableCollection <User>(new UserDal().GetUsers());
_ticketType = new BindableCollection <string>();
_ticketType.Add("Software");
_ticketType.Add("Hardware");
_ticketType.Add("Service");
_ticketDeadlines = new BindableCollection <string>();
_ticketDeadlines.Add("7 days");
_ticketDeadlines.Add("14 days");
_ticketDeadlines.Add("28 days");
_ticketDeadlines.Add("6 months");
_ticketPriority = new BindableCollection <string>();
_ticketPriority.Add("Low");
_ticketPriority.Add("Medium");
_ticketPriority.Add("High");
}
public void InsertTicket(IncidentTicket ticket)
{
var collection = database.GetCollection <IncidentTicket>("tickets");
collection.InsertOne(ticket);
}
private string FindPossibleSolution()
{
string possibleSolution = "";
if (IncidentTicket.Solution != null || IncidentTicket.Solution == "")
{
return(possibleSolution);
}
int mostSameWords = 0;
IncidentTicket bestSolution = new IncidentTicket();
bool bestSolutionChanged = false;
foreach (IncidentTicket incidentTicket in incidentTickets)
{
if (incidentTicket.Solution == null || incidentTicket.Solution == "" || IncidentTicket.Equals(incidentTicket))
{
continue;
}
if (IncidentTicket.Type == incidentTicket.Type)
{
if (IncidentTicket.Subject.ToUpper() == incidentTicket.Subject.ToUpper() || IncidentTicket.Subject.ToUpper().Contains(incidentTicket.Subject.ToUpper()) || incidentTicket.Subject.ToUpper().Contains(IncidentTicket.Subject.ToUpper()))
{
int sameWords = 0;
if (IncidentTicket.Description != null && IncidentTicket.Description != "" && incidentTicket.Description != null && incidentTicket.Description != "")
{
string[] descriptionWords = incidentTicket.Description.Split(' ');
foreach (string word in descriptionWords)
{
if (IncidentTicket.Description.ToUpper().Contains(word.ToUpper()))
{
sameWords++;
}
}
}
if (!bestSolutionChanged && mostSameWords == sameWords)
{
bestSolution = incidentTicket;
bestSolutionChanged = true;
}
else if (mostSameWords < sameWords)
{
bestSolution = incidentTicket;
bestSolutionChanged = true;
}
}
}
}
if (bestSolutionChanged)
{
return(bestSolution.Solution);
}
else
{
return(possibleSolution);
}
}
public ShowIncidentTicketViewModel(ShellViewModel shellViewModel, IncidentTicket incidentTicket, BindableCollection <IncidentTicket> incidentTickets)
{
this.shellViewModel = shellViewModel;
IncidentTicket = incidentTicket;
this.incidentTickets = incidentTickets;
}
