internal static IncidentContact CreateIncidentContact(long id)
{
var result = new IncidentContact
{
Contact = CreateNamedID(id)
};
return(result);
}
/// <summary>
/// Create Internal Incident Records
/// </summary>
/// <param name="contactID"></param>
/// <param name="srID"></param>
/// <param name="reportingIncID"></param>
/// <param name="fsarID"></param>
/// <param name="orgID"></param>
/// <returns></returns>
public int CreateInternalIncident(int contactID, int srID, int reportingIncID, int fsarID, int orgID)
{
try
{
//Check if it exist in order to avoid duplicate record
Incident internalIncident = new Incident();
string response = checkIfInternalIncidentExistForSR(reportingIncID, srID);
if (response != null)
{
internalIncident.ID = new ID
{
id = Convert.ToInt32(response),
idSpecified = true
};
}
/*Set OOTB fields*/
IncidentContact primarycontact = new IncidentContact {
Contact = new NamedID {
ID = new ID {
id = contactID, idSpecified = true
}
}
};
internalIncident.PrimaryContact = primarycontact;
internalIncident.Organization = new NamedID {
ID = new ID {
id = orgID, idSpecified = true
}
};
/*Set Custom fields*/
List <GenericField> customAttributes = new List <GenericField>();
customAttributes.Add(createGenericField("FSAR", createNamedIDDataValue(fsarID), DataTypeEnum.NAMED_ID));
customAttributes.Add(createGenericField("SalesRelease", createNamedIDDataValue(srID), DataTypeEnum.NAMED_ID));
customAttributes.Add(createGenericField("reporting_incident", createNamedIDDataValue(reportingIncID), DataTypeEnum.NAMED_ID));
GenericObject customAttributeobj = genericObject(customAttributes.ToArray(), "IncidentCustomFieldsc");
GenericField caPackage = createGenericField("CO", createObjDataValue(customAttributeobj), DataTypeEnum.OBJECT);
/*Set Custom fields*/
List <GenericField> customFields = new List <GenericField>();
customFields.Add(createGenericField("incident_type", createNamedIDDataValueForName("Internal Incident"), DataTypeEnum.NAMED_ID));//55 is id of "Internal incident"
GenericObject customfieldobj = genericObject(customFields.ToArray(), "IncidentCustomFieldsc");
GenericField cfpackage = createGenericField("c", createObjDataValue(customfieldobj), DataTypeEnum.OBJECT);
internalIncident.CustomFields = genericObject(new[] { caPackage, cfpackage }, "IncidentCustomFields");
ClientInfoHeader hdr = new ClientInfoHeader()
{
AppID = "Create Internal Incident"
};
//Update if internal incident exist
if (response != null)
{
_rightNowClient.Update(hdr, new RNObject[] { internalIncident }, new UpdateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
return(Convert.ToInt32(response));
}
else//create a new internal incident
{
RNObject[] resultobj = _rightNowClient.Create(hdr, new RNObject[] { internalIncident }, new CreateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
if (resultobj != null)
{
return(Convert.ToInt32(resultobj[0].ID.id));
}
}
}
catch (Exception ex)
{
WorkspaceAddIn.InfoLog("Excpetion in creating internal incident: " + ex.Message);
}
return(0);
}
/// <summary>
/// Create Reporting Incident
/// </summary>
/// <param name="contactID"></param>
/// <param name="fsarID"></param>
/// <param name="orgID"></param>
/// <returns></returns>
public int CreateReportingIncident(int contactID, int fsarID, int orgID)
{
try
{
string response = checkIfReportingIncidentExistforFSAR(fsarID, contactID);
if (response != null)
{
return(Convert.ToInt32(response));
}
/*Set OOTB fields*/
Incident reportedIncident = new Incident();
IncidentContact primarycontact = new IncidentContact {
Contact = new NamedID {
ID = new ID {
id = contactID, idSpecified = true
}
}
};
reportedIncident.PrimaryContact = primarycontact;
reportedIncident.Organization = new NamedID {
ID = new ID {
id = orgID, idSpecified = true
}
};
reportedIncident.StatusWithType = new StatusWithType
{
Status = new NamedID
{
Name = "Solution Development"
}
};
/*Set Custom Attributes*/
List <GenericField> customAttributes = new List <GenericField>();
customAttributes.Add(createGenericField("FSAR", createNamedIDDataValue(fsarID), DataTypeEnum.NAMED_ID));
customAttributes.Add(createGenericField("FSAR_required", createBooleanDataValue(true), DataTypeEnum.BOOLEAN));
GenericObject customAttributeobj = genericObject(customAttributes.ToArray(), "IncidentCustomFieldsc");
GenericField caPackage = createGenericField("CO", createObjDataValue(customAttributeobj), DataTypeEnum.OBJECT);
/*Set Custom fields*/
List <GenericField> customFields = new List <GenericField>();
customFields.Add(createGenericField("incident_type", createNamedIDDataValueForName("Reported Incident"), DataTypeEnum.NAMED_ID));//55 is id of "Internal incident"
GenericObject customfieldobj = genericObject(customFields.ToArray(), "IncidentCustomFieldsc");
GenericField cfpackage = createGenericField("c", createObjDataValue(customfieldobj), DataTypeEnum.OBJECT);
reportedIncident.CustomFields = genericObject(new[] { caPackage, cfpackage }, "IncidentCustomFields");
ClientInfoHeader hdr = new ClientInfoHeader()
{
AppID = "Create Reported Incident"
};
RNObject[] resultobj = _rightNowClient.Create(hdr, new RNObject[] { reportedIncident }, new CreateProcessingOptions {
SuppressExternalEvents = false, SuppressRules = false
});
if (resultobj != null)
{
return(Convert.ToInt32(resultobj[0].ID.id));
}
}
catch (Exception ex)
{
WorkspaceAddIn.InfoLog("Excpetion in creating reported incident: " + ex.Message);
}
return(0);
}
