private void NewWorkItem(IIncomingEmailMessage message)
{
var workItemUpdates = new Dictionary <string, string>();
InitWorkItemFields(message, workItemUpdates);
var workItemId = _workItemManager.CreateWorkItem(workItemUpdates);
Logger.InfoFormat("Added new work item {0} for message with subject: {1} (conversation index:{2})",
workItemId, message.Subject, message.ConversationId);
try
{
// Since the work item *has* been created, failures in this stage are not treated as critical
var overrides = new OverridesExtractor(_config).GetOverrides(message);
TryApplyFieldOverrides(overrides, workItemId);
ProcessAttachments(message, workItemId);
if (_config.WorkItemSettings.AttachOriginalMessage)
{
AttachMessageToWorkItem(message, workItemId, "OriginalMessage");
}
}
catch (Exception ex)
{
Logger.ErrorFormat("Exception caught while applying settings to work item {0}\n{1}", workItemId, ex);
}
var workItem = _workItemManager.GetWorkItemFields(workItemId);
_ackEmailHandler.SendAckEmail(message, workItem);
}
