public async Task <IActionResult> AddIncidence([FromForm] IncidenceCreateRequest request, [FromForm] List <IFormFile> attachments)
{
try {
var user = await _customerUserRepository.GetCustomerUserByDni(request.UserDni);
if (user == null)
{
return(StatusCode(StatusCodes.Status400BadRequest));
}
TicketIncidenceCreate ticket = new TicketIncidenceCreate {
UserCip = user.CustomerId,
OtrsServiceId = request.OtrsServiceID,
Description = request.Description,
Asset = await _assetRepository.GetAssetById(request.AssetId),
Attachments = _mapper.Map <List <TicketAttachments> >(_convertFileExtensions.ListConvertFileToBase64(attachments))
};
var result = _ticketRepository.AddTicketIncidenceOtrs(
_mapper.Map <TicketCredencials>(_otrsCredencialsService.GetOtrsCredencials()),
ticket);
if (result.TicketID != null)
{
var sendMail = await _smtpService.SendEmailCreateTicket(user, result.TicketNumber);
return(StatusCode(StatusCodes.Status201Created, new { Result = result, EmailSend = sendMail, Status = 1 }));
}
else
{
return(StatusCode(StatusCodes.Status400BadRequest, new { Result = result, EmailSend = false, Status = 0 }));
}
} catch (Exception e) {
return(StatusCode(StatusCodes.Status500InternalServerError, new { StatusName = e.Message, Message = "Ocurrió un problema al guardar la información.", EmailSend = false, Status = 0 }));
}
}