protected virtual async Task OnNewInitiative(InitiativeCreatedEventArgs e, CancellationToken token)
{
var initiative = e.Initiative;
var owner = e.Owner;
using (LogContext.PushProperty("InitiativeId", initiative.Id))
{
_logger.Information("Begin OnNewInitiative for initiative {InitiativeId}", initiative.Id);
Stopwatch watch = new Stopwatch();
watch.Start();
PersonData personData;
try
{
personData = await GetPersonData(owner.GetEmail());
}
catch (Exception err)
{
_logger.Error(err, "Unable to get PersonData for {InitiativeId} from {EmailAddress}: {ErrorMessage}", initiative.Id, owner.GetEmail(), err.Message);
throw;
}
string workOrderId;
try
{
workOrderId = await CreateWorkOrder(initiative, personData);
}
catch (Exception err)
{
_logger.Error(err, "Unable to get create a workOrder for initiative {InitiativeId} from {EmailAddress}: {ErrorMessage}", initiative.Id, owner.GetEmail(), err.Message);
throw;
}
DateTime?eta;
try
{
_initiativeStatusEtaService.Authenticate(e.Owner);
eta = await _initiativeStatusEtaService.GetStatusEtaFromNowUtcAsync(InitiativeStatus.Submit);
}
catch (Exception err)
{
_logger.Error(err, "Unable to get ETA for Submitted status");
throw;
}
await SendWorkOrderCreatedMessage(initiative, owner, workOrderId, eta, e.SkipEmailNotification);
_logger.Information("Processed OnNewInitiative for initiative {InitiativeId} in {ElapsedMilliseconds}ms", initiative.Id, watch.ElapsedMilliseconds);
}
}
protected virtual async Task <WorkOrderUpdatedEventArgs> TryProcessWorkItemChanged(
OutputMapping1GetListValues workItem)
{
// we need to convert the Assignee 3+3 to an email so Octava can use it
// from manual inspection in looks like this field is the "assignee 3+3":
string assignee3and3 = workItem.ASLOGID;
PersonData assignee = null;
if (string.IsNullOrWhiteSpace(assignee3and3))
{
_logger.Information("Assignee is empty");
}
else
{
_logger.Information("Looking up assignee with 3+3 {User3and3}", assignee3and3);
try { assignee = await _peopleService.GetPersonAsync(assignee3and3); }
catch (Exception err) { _logger.Warning(err, "Unable to get email for Remedy Work Order Assignee {User3and3}: {ErrorMessage}", assignee3and3, err.Message); }
}
InitiativeStatus?newInitiativeStatus = GetInitiativeStatusForRemedyStatus(workItem.Status);
if (newInitiativeStatus == null)
{
_logger.Information("Abondining updated work item because an appropriate InitiativeStatus could not be determined from the Remedy Status {WorkItemStatus}", workItem.Status);
return(null);
}
DateTime?etaUtc = null;
try
{
etaUtc = await _initiativeStatusEtaService.GetStatusEtaFromNowUtcAsync(newInitiativeStatus.Value);
}
catch (Exception err) { _logger.Warning(err, "Unable to get an updated ETA for initiative status {InitiativeStatus}: {ErrorMessage}", newInitiativeStatus.Value, err.Message); }
try
{
// Note the ToUniversalTime on the Last_Modified_Date:
// this works because this service runs in the same time zone as Remedy.
var args = new WorkOrderUpdatedEventArgs()
{
WorkOrderId = workItem.InstanceId,
UpdatedDateUtc = workItem.Last_Modified_Date.ToUniversalTime(),
RemedyStatus = workItem.Status.ToString(),
UpdatedStatus = newInitiativeStatus.Value.ToString(),
AssigneeEmail = assignee?.Email,
AssigneeDisplayName = assignee?.DisplayName,
EtaUtc = etaUtc
};
await _initiativeMessageSender.SendWorkOrderUpdatedAsync(args);
return(args);
}
catch (Exception e)
{
Guid correlationId = Guid.NewGuid();
_logger.Error(e, $"Unable to process work item changed (correlationId {correlationId}): {e.Message}");
_logger.Debug($"Work item change that caused processing error (correlationId {correlationId}): { workItem }");
throw;
}
}