public async Task <long> CreateAsync(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
_logger.LogDebug($"InteractionService.Create:{crmCase.ID}:Attempting to create interaction, Event {crmCase.EventTitle}, event code {crmCase.EventCode}");
var interactionDetails = new FWTInteractionCreate
{
Channel = VerintConstants.Channel,
Verified = false
};
if (crmCase.Customer != null && string.IsNullOrEmpty(crmCase.Customer.CustomerReference))
{
var individual = await _individualService.ResolveAsync(crmCase.Customer);
crmCase.Customer.CustomerReference = individual.ObjectReference[0];
}
if (crmCase.Organisation != null && string.IsNullOrEmpty(crmCase.Organisation.Reference))
{
var organisation = await _organisationService.ResolveAsync(crmCase.Organisation);
crmCase.Organisation.Reference = organisation.ObjectReference[0];
}
if (crmCase.Organisation != null || crmCase.Customer != null)
{
interactionDetails.PartyID = GetRaisedByObjects(crmCase);
}
var createInteractionResult = await _verintConnection.createInteractionAsync(interactionDetails);
_logger.LogDebug($"InteractionService.Create:{crmCase.ID}: Created interaction, Id {createInteractionResult.InteractionID} Event {crmCase.EventTitle}, event code {crmCase.EventCode}");
return(createInteractionResult.InteractionID);
}
