public IActionResult LeaveFeedback(LeaveFeedbackViewModel model)
{
if (!_settings.ShowFeedback)
{
return(RedirectToAction(nameof(Index), Name));
}
if (_settings.ShowCaptchaText)
{
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
if (!model.CaptchaText.Equals(helpdeskCache.CaptchaText, StringComparison.CurrentCultureIgnoreCase))
{
ModelState.AddModelError(nameof(model.CaptchaText), Languages.LanguageStrings.CodeNotValid);
}
}
if (ModelState.IsValid)
{
if (_helpdeskProvider.SubmitFeedback(UserId(), model.Name, model.Feedback))
{
GrowlAdd(Languages.LanguageStrings.FeedbackSubmitted);
return(RedirectToAction(nameof(Index)));
}
ModelState.AddModelError(String.Empty, Languages.LanguageStrings.FeedbackFailed);
}
return(View(GetFeedbackModel()));
}
public ActionResult GetCaptchaImage()
{
HelpdeskCacheItem loginCacheItem = GetCachedHelpdeskItem(false);
if (loginCacheItem == null)
{
return(StatusCode(400));
}
CaptchaImage ci = new CaptchaImage(loginCacheItem.CaptchaText, 240, 60, "Century Schoolbook");
try
{
// Write the image to the response stream in JPEG format.
using (MemoryStream ms = new MemoryStream())
{
ci.Image.Save(ms, System.Drawing.Imaging.ImageFormat.Jpeg);
return(File(ms.ToArray(), "image/png"));
}
}
catch (Exception err)
{
if (!err.Message.Contains("Specified method is not supported."))
{
throw;
}
}
finally
{
ci.Dispose();
}
return(null);
}
private LeaveFeedbackViewModel GetFeedbackModel()
{
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
helpdeskCache.CaptchaText = GetRandomWord(_settings.CaptchaWordLength, CaptchaCharacters);
return(new LeaveFeedbackViewModel(GetModelData(), _settings.ShowCaptchaText));
}
private FindTicketViewModel GetFindTicketViewModel()
{
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
helpdeskCache.CaptchaText = GetRandomWord(_settings.CaptchaWordLength, CaptchaCharacters);
helpdeskCache.Requests++;
return(new FindTicketViewModel(GetModelData(),
_settings.ShowCaptchaText && helpdeskCache.Requests > 1));
}
public IActionResult FindTicket(FindTicketViewModel model)
{
if (model == null)
{
throw new ArgumentNullException(nameof(model));
}
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
if (!Shared.Utilities.IsValidEmail(model.Email))
{
ModelState.AddModelError(nameof(model.Email), Languages.LanguageStrings.InvalidEmailAddress);
}
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
if (_settings.ShowCaptchaText && helpdeskCache.Requests > 1)
{
if (!model.CaptchaText.Equals(helpdeskCache.CaptchaText, StringComparison.CurrentCultureIgnoreCase))
{
ModelState.AddModelError(nameof(model.CaptchaText), Languages.LanguageStrings.CodeNotValid);
}
}
if (ModelState.IsValid)
{
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(model.Email, model.Key);
if (ticket != null)
{
return(RedirectToAction(nameof(ViewTicket), Name, new { ticket.Id }));
}
GrowlAdd(Languages.LanguageStrings.TicketNotFound);
}
return(View(GetFindTicketViewModel()));
}
private HelpdeskCacheItem GetCachedHelpdeskItem(bool createIfNotExist)
{
HelpdeskCacheItem Result = null;
string cacheId = GetSessionId();
CacheItem helpdeskCache = _helpdeskCache.Get(cacheId);
if (helpdeskCache != null)
{
Result = (HelpdeskCacheItem)helpdeskCache.Value;
}
else if (createIfNotExist && helpdeskCache == null)
{
Result = new HelpdeskCacheItem();
helpdeskCache = new CacheItem(cacheId, Result);
_helpdeskCache.Add(cacheId, helpdeskCache);
}
return(Result);
}
public IActionResult SubmitTicket(SubmitTicketViewModel model)
{
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
if (model == null)
{
throw new ArgumentNullException(nameof(model));
}
if (String.IsNullOrEmpty(model.CaptchaText))
{
ModelState.AddModelError(nameof(model.CaptchaText), Languages.LanguageStrings.CodeNotValid);
}
if (_settings.ShowCaptchaText)
{
HelpdeskCacheItem helpdeskCache = GetCachedHelpdeskItem(true);
if (!model.CaptchaText.Equals(helpdeskCache.CaptchaText, StringComparison.CurrentCultureIgnoreCase))
{
ModelState.AddModelError(nameof(model.CaptchaText), Languages.LanguageStrings.CodeNotValid);
}
}
if (ModelState.IsValid)
{
if (_helpdeskProvider.SubmitTicket(UserId(), model.Department, model.Priority,
model.Username, model.Email, model.Subject, model.Message, out HelpdeskTicket ticket))
{
return(RedirectToAction(nameof(ViewTicket), Name, new { ticket.Id }));
}
ModelState.AddModelError(String.Empty, Languages.LanguageStrings.OopsError);
}
return(View(GetSubmitTicketViewModel(model.Subject, model.Message, model.Username, model.Email)));
}
