private async Task <IActionResult> AddHelpDeskAnswer()
{
try
{
HelpNumber = Convert.ToInt32(OriginalMessage.Substring(AddCommentForceReply.Length));
HelpDesk = HelpDeskFunction.HelpDeskFindByNumber(HelpNumber);
if (HelpDesk != null)
{
HelpDesk = HelpDeskFunction.AddAnswerComment(HelpDesk.Id, FollowerId, ReplyToMessageText);
BotMessage = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(BotMessage.BuildMsg());
//Уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
}
return(OkResult);
}
catch
{
return(OkResult);
}
}
private async Task <IActionResult> CloseHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDesk = HelpDeskFunction.HelpDeskClosed(HelpDeskId, FollowerId);
BotMessage = new AdminHelpDeskMessage(HelpDesk);
await EditMessage(BotMessage.BuildMsg());
//уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
//уведомляем пользователя который создал заявку о том что заявка закрыта
BotMessage = new HelpDeskEditorMessage(HelpDesk);
await SendMessage(HelpDesk.Follower.ChatId, BotMessage.BuildMsg());
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
private async Task <IActionResult> TakeToWork()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
if (WhoItWorkNow == null || WhoItWorkNow != null && WhoItWorkNow.Follower.Id == FollowerId)
{
var Inwork = HelpDeskFunction.TakeToWork(HelpDeskId, FollowerId);
await SendHelpDesk(HelpDeskId);
//уведомляем сотрудников о том что заявку взяли в работу
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, Inwork);
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
return(OkResult);
}
if (WhoItWorkNow != null && WhoItWorkNow.Id != FollowerId) // заявка в обработке у другого пользователя. Отправляем сообщение с вопрос о переназначении
{
BotMessage = new OverridePerformerConfirmMessage(HelpDesk, WhoItWorkNow);
await EditMessage(BotMessage.BuildMsg());
}
return(OkResult);
}
private async Task <IActionResult> SendHelpDesk()
{
try
{
if (HelpDeskId == 0)
{
HelpNumber = Convert.ToInt32(CommandName.Substring(7));
HelpDesk = HelpDeskFunction.HelpDeskFindByNumber(HelpNumber);
}
if (HelpDeskId > 0)
{
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
}
if (HelpDesk != null)
{
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(adminHelpDesk.BuildMsg());
}
return(OkResult);
}
catch
{
return(OkResult);
}
}
private async Task <IActionResult> AddTextToHelpDesk()
{
var NoSendHelp = HelpDeskFunction.InsertHelpDesk(FollowerId, BotInfo.Id, ReplyToMessageText);
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
private async Task <IActionResult> SendHelpDesk(int Id)
{
if (Id > 0)
{
HelpDesk = HelpDeskFunction.GetHelpDesk(Id);
}
if (HelpDesk != null)
{
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(adminHelpDesk.BuildMsg());
}
return(OkResult);
}
/// <summary>
/// Прикрепить еще вложения к заявке
/// </summary>
/// <returns></returns>
private async Task <IActionResult> GetHelpDeskNoSendAndAddAttach()
{
int AttachId = await CheckAttach();
var NoSendHelp = HelpDeskFunction.GetHelpDesk(FollowerId, BotInfo.Id);
var attach = HelpDeskFunction.AddAttachToHelpDesk(AttachId, NoSendHelp.Id);
if (attach != null)
{
NoSendHelp.HelpDeskAttachment.Add(attach);
}
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
public override BotMessage BuildMsg()
{
if (this.HelpDesk == null)
{
this.HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
}
string HelpAnswerText = "";
if (HelpDesk != null && HelpDesk.Send == true)
{
base.TextMessage = Bold("Номер заявки: ") + HelpDesk.Number.ToString() + NewLine()
+ Bold("Пользователь: ") + Bot.GeneralFunction.FollowerFullName(HelpDesk.Follower) + NewLine()
+ Bold("Дата: ") + HelpDesk.Timestamp.ToString() + NewLine()
+ Bold("Описание проблемы: ") + HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + HelpDesk.HelpDeskAttachment.Count.ToString() + NewLine() +
"Что бы быстро открыть эту заявку введите команду /ticket" + HelpDesk.Number;
if (HelpDesk.HelpDeskAnswer != null && HelpDesk.HelpDeskAnswer.Count > 0)
{
int counter = 1;
foreach (HelpDeskAnswer answer in HelpDesk.HelpDeskAnswer)
{
HelpAnswerText += counter.ToString() + ") Комментарий:" + " " + answer.Text + " | "
+ " Время:" + " " + answer.Timestamp.ToString() + " | " + " Пользователь:" + " "
+ HrefUrl("https://t.me/" + answer.Follower.UserName, Bot.GeneralFunction.FollowerFullName(answer.Follower))
+ NewLine() + NewLine();
counter++;
}
}
// Узнаем у кого в обработке
InWorkNow = HelpDesk.HelpDeskInWork.LastOrDefault();
base.TextMessage += NewLine() + NewLine() + HelpAnswerText;
CreateBtn();
base.MessageReplyMarkup = SetInlineKeyBoard();
}
return(this);
}
private async Task <IActionResult> SaveHelpDesk(int HelpDeskId)
{
if (!FollowerFunction.IsBlocked(FollowerId))
{
var Help = HelpDeskFunction.SaveHelpDesk(HelpDeskId);
BotMessage = new HelpDeskEditorMessage(Help);
await EditMessage(BotMessage.BuildMsg());
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(Help);
await base.SendMessageAllBotEmployeess(adminHelpDesk.BuildMsg());
}
else
{
await SendMessage(new BotMessage { TextMessage = "Пользователь заблокирован!" });
}
return(OkResult);
}
public override Stream BuildReport()
{
HelpDeskList = HelpDeskFunction.GetAllHelpDeskList();
HelpWorksheet = Excel.Workbook.Worksheets.Add("Заявки");
// шапка
HelpWorksheet.Cells[1, 1].Value = "Номер заявки";
HelpWorksheet.Cells[1, 2].Value = "Дата";
HelpWorksheet.Cells[1, 3].Value = "Пользователь";
HelpWorksheet.Cells[1, 4].Value = "Описание проблемы";
HelpWorksheet.Cells[1, 5].Value = "Комментарий оператора";
HelpWorksheet.Cells[1, 6].Value = "Время";
HelpWorksheet.Cells[1, 7].Value = "Оператор";
int row = 2;
foreach (var help in HelpDeskList)
{
foreach (var answer in help.HelpDeskAnswer)
{
HelpWorksheet.Cells[row, 1].Value = help.Number;
HelpWorksheet.Cells[row, 2].Value = help.Timestamp.ToString();
HelpWorksheet.Cells[row, 3].Value = help.Follower.FirstName + " " + help.Follower.LastName;
HelpWorksheet.Cells[row, 4].Value = help.Text;
HelpWorksheet.Cells[row, 5].Value = answer.Text;
HelpWorksheet.Cells[row, 6].Value = answer.Timestamp.ToString();
HelpWorksheet.Cells[row, 7].Value = answer.Follower.FirstName + " " + answer.Follower.LastName;
row++;
}
}
return(new MemoryStream(Excel.GetAsByteArray()));
}
public override InlineQueryResult[] GetResult()
{
list = HelpDeskFunction.GetHelpDeskList(Number).Take(MaxResult).ToList();
InputTextMessageContent[] textcontent = new InputTextMessageContent[list.Count];
InlineQueryResultArticle[] article = new InlineQueryResultArticle[list.Count];
InlineQueryResult[] result = new InlineQueryResult[list.Count];
int i = 0;
foreach (var help in list)
{
textcontent[i] = new InputTextMessageContent();
textcontent[i].ParseMode = Telegram.Bot.Types.Enums.ParseMode.Html;
textcontent[i].DisableWebPagePreview = true;
textcontent[i].MessageText = "/ticket" + help.Number.ToString();
article[i] = new InlineQueryResultArticle();
article[i].HideUrl = false;
article[i].Id = help.Id.ToString();
article[i].Title = "Заявка №" + help.Number.ToString();
article[i].Description = help.Number + BotMessage.NewLine() +
"Время:" + help.Timestamp;
article[i].ThumbUrl = "https://cdn2.iconfinder.com/data/icons/shop-payment-vol-6/128/shop-10-256.png";
article[i].InputMessageContent = textcontent[i];
result[i] = new InlineQueryResult();
result[i] = article[i];
i++;
}
return(result);
}
private async Task <IActionResult> FreeHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDeskFunction.FreeHelpDesk(HelpDeskId, FollowerId);
await SendHelpDesk(HelpDeskId);
//уведомляем всех
await SendMessageAllBotEmployeess(new BotMessage { TextMessage = "Заявка №" + HelpDesk.Number.ToString() + " Свободна. /ticket" + HelpDesk.Number.ToString() });
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
private async Task <IActionResult> SendHelpDeskAttach()
{
var attach_list = HelpDeskFunction.GetHelpDeskAttachment(HelpDeskId);
var help = HelpDeskFunction.GetHelpDesk(HelpDeskId);
if (help != null && attach_list.Count > 0)
{
HelpDeskViewAttachMessage viewAttachMessage = new HelpDeskViewAttachMessage(help, attach_list, BotInfo.Id);
var mess = viewAttachMessage.BuildMessage();
foreach (var attach in mess)
{
await SendMediaMessage(attach);
}
}
else
{
await AnswerCallback();
}
return(OkResult);
}
