public ResponseModel ChatTicketStatusCount()
{
List <TicketStatusModel> searchResultList = null;
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
HSChatTicketingCaller chatTicketingCaller = new HSChatTicketingCaller();
try
{
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromToken(_radisCacheServerAddress, SecurityService.DecryptStringAES(token));
searchResultList = chatTicketingCaller.GetStatusCount(new HSChatTicketingService(_connectioSting), authenticate.TenantId, authenticate.UserMasterID, authenticate.ProgramCode);
statusCode = searchResultList.Count.Equals(0)? (int)EnumMaster.StatusCode.RecordNotFound : (int)EnumMaster.StatusCode.Success;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = searchResultList.Count > 0 ? searchResultList : null;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
public ResponseModel GetChatTicketHistory(int ticketID)
{
List <CustomTicketHistory> objTicketHistory = new List <CustomTicketHistory>();
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
try
{
HSChatTicketingCaller chatTicketingCaller = new HSChatTicketingCaller();
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromToken(_radisCacheServerAddress, SecurityService.DecryptStringAES(token));
objTicketHistory = chatTicketingCaller.GetChatTickethistory(new HSChatTicketingService(_connectioSting), ticketID);
statusCode =
objTicketHistory.Count.Equals(0) ?
(int)EnumMaster.StatusCode.RecordNotFound : (int)EnumMaster.StatusCode.Success;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = objTicketHistory;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
public ResponseModel CreateChatTicket([FromBody] CreateChatTickets createChatTickets)
{
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
HSChatTicketingCaller chatTicketingCaller = new HSChatTicketingCaller();
try
{
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromToken(_radisCacheServerAddress, SecurityService.DecryptStringAES(token));
createChatTickets.CreatedBy = authenticate.UserMasterID;
createChatTickets.TenantID = authenticate.TenantId;
//createChatTickets.Brand = authenticate.ProgramCode;
int TicketID = chatTicketingCaller.CreateChatTicket(new HSChatTicketingService(_connectioSting), createChatTickets);
statusCode = TicketID.Equals(0) ? (int)EnumMaster.StatusCode.RecordNotFound : (int)EnumMaster.StatusCode.Success;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = TicketID;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
public ResponseModel GetChatTicketsByID(int ticketID)
{
GetChatTicketsByID customGetChatTickets = null;
ResponseModel objResponseModel = new ResponseModel();
int statusCode = 0;
string statusMessage = "";
HSChatTicketingCaller chatTicketingCaller = new HSChatTicketingCaller();
try
{
string token = Convert.ToString(Request.Headers["X-Authorized-Token"]);
Authenticate authenticate = new Authenticate();
authenticate = SecurityService.GetAuthenticateDataFromToken(_radisCacheServerAddress, SecurityService.DecryptStringAES(token));
customGetChatTickets = chatTicketingCaller.GetTicketsByID(new HSChatTicketingService(_connectioSting), ticketID, authenticate.TenantId, authenticate.UserMasterID, authenticate.ProgramCode);
statusCode = customGetChatTickets != null ? (int)EnumMaster.StatusCode.Success : (int)EnumMaster.StatusCode.RecordNotFound;
statusMessage = CommonFunction.GetEnumDescription((EnumMaster.StatusCode)statusCode);
objResponseModel.Status = true;
objResponseModel.StatusCode = statusCode;
objResponseModel.Message = statusMessage;
objResponseModel.ResponseData = customGetChatTickets != null ? customGetChatTickets : null;
}
catch (Exception)
{
throw;
}
return(objResponseModel);
}
