/// <summary>
/// gibt Farbe für angegebenen Status zurück
/// </summary>
private Color GetStateColor(FrontendState state)
{
switch (state)
{
case FrontendState.LoggedOff:
return(Color.FromArgb(192, 192, 192));
case FrontendState.Unassigned:
return(Color.FromArgb(245, 245, 245));
case FrontendState.NotReady:
return(Color.FromArgb(192, 192, 255));
case FrontendState.Ready:
return(Color.FromArgb(192, 255, 192));
case FrontendState.Pending:
return(Color.FromArgb(224, 192, 160));
case FrontendState.Signaling:
return(Color.FromArgb(255, 240, 240));
case FrontendState.Preparing:
return(Color.FromArgb(192, 255, 255));
case FrontendState.Calling:
return(Color.FromArgb(255, 192, 255));
case FrontendState.Talking:
return(Color.FromArgb(255, 192, 192));
case FrontendState.Conferencing:
return(Color.FromArgb(255, 224, 192));
case FrontendState.Wrapup:
return(Color.FromArgb(255, 255, 192));
default:
throw new Exception("FrontendState unknown.");
}
}
// Collision processor needs access to session as it needs to process multiple things in the future
public void Init(FrontendState session)
{
this.session = session;
}
/// <summary>
/// aktualisiert Parameter
/// </summary>
public void RefreshParameters(itCampus.bb.Monitor.Frontend frontend)
{
// Parameter aktualisieren
_remoteAddress = frontend.RemoteAddress;
_lastState = _state;
_state = frontend.State;
_lastStateChange = frontend.LastStateChange;
_agentCode = frontend.AgentCode;
_deviceCode = frontend.DeviceCode;
_campaignCode = frontend.CampaignCode;
_agentMode = frontend.AgentMode;
_coachingPermission = frontend.CoachingPermission;
_monitorCode = frontend.MonitorCode;
_coachingMode = frontend.CoachingMode;
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeAvgTtl[(int)agentState] =
frontend.GetAgentStateTimeAvgTtl(agentState);
}
foreach (AgentState agentState in Enum.GetValues(typeof(AgentState)))
{
_agentStateTimeTtl[(int)agentState] =
frontend.GetAgentStateTimeTtl(agentState);
}
// wenn Device zugeordnet
if (_device != null)
{
// wenn Devicecode übereinstimmt
if (_device.Code == _deviceCode)
{
// Device aktualisieren
_device.RefreshFrontend();
}
else
{
// sonst Device freigeben
_device.UnassignFrontend();
_device = null;
}
}
// wenn kein Device zugeordnet
if (_device == null)
{
// wenn Devicecode angegeben
if (_deviceCode != "")
{
// Deviceverwaltung referenzieren
DeviceControl deviceControl = _frontendControl.MainControl.DeviceControl;
// Device suchen
_device = deviceControl[_deviceCode];
// wenn Device nicht gefunden, erzeugen
if (_device == null)
{
_device = new Device(_deviceCode, deviceControl);
}
// Device zuordnen
_device.AssignFrontend(this);
}
}
// wenn Kampagne zugeordnet
if (_campaign != null)
{
// wenn Kampagnencode nicht übereinstimmt, Kampagne freigeben
if (_campaign.Code != _campaignCode)
{
UnassignCampaign();
}
}
// wenn keine Kampagne zugeordnet
if (_campaign == null)
{
// wenn Kampagnencode angegeben
if (_campaignCode != "")
{
// Kampagnenverwaltung referenzieren
CampaignControl campaignControl = _frontendControl.MainControl.CampaignControl;
// Kampagne suchen
Campaign campaign = campaignControl.GetCampaign(_campaignCode);
// wenn Kampagne gefunden, zuordnen
if (campaign != null)
{
AssignCampaign(campaign);
}
}
}
// Frontendverwaltung aktualisieren
_frontendControl.RefreshFrontend(this);
}
