public static Case ComplimentToCrmCase(FeedbackAndComplimentDetailsFormBuilder model, IOptions <ComplimentsListConfiguration> _complimentConfig)
{
model.CouncilDepartmentSub = CouncilDepartmentSubMapper.SetComplaintCouncilDepartmentSub(model.RevsBensDept, model.EnvironmentDept, model.PlanningDept);
var events = _complimentConfig.Value.ComplimentsConfigurations;
var eventCode = string.IsNullOrEmpty(model.CouncilDepartmentSub)
? events.FirstOrDefault(_ => _.EventName == model.CouncilDepartment)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode
: events.FirstOrDefault(_ => _.EventName == model.CouncilDepartmentSub)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode;
if ((model.CouncilDepartment == "libraries" || model.CouncilDepartmentSub == "libraries") &&
(Environment.GetEnvironmentVariable("ASPNETCORE_ENVIRONMENT") == "prod" || Environment.GetEnvironmentVariable("ASPNETCORE_ENVIRONMENT") == "stage"))
{
eventCode = 2002782;
}
string name = string.IsNullOrEmpty(model.Name) ? "Not provided" : model.Name;
var crmCase = new Case
{
EventCode = (int)eventCode,
EventTitle = $"Compliment",
Description = $"Name: {name} \n\n Feedback: {model.Description}"
};
return(crmCase);
}
public async Task <string> CreateFeedbackCaseFormBuilder(FeedbackAndComplimentDetailsFormBuilder model)
{
var crmCase = FeedBackAndComplimentsodelMapper.FeedbackToCrmCase(model, _feedbackConfig);
try
{
var response = await _verintServiceGateway.CreateCase(crmCase);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"ComplimentsComplaintsService CreateFeedbackCase an exception has occured while creating the case in verint service", ex);
}
}
public static Case FeedbackToCrmCase(FeedbackAndComplimentDetailsFormBuilder model, IOptions <FeedbackListConfiguration> _feedbackConfig)
{
model.CouncilDepartmentSub = CouncilDepartmentSubMapper.SetComplaintCouncilDepartmentSub(model.RevsBensDept, model.EnvironmentDept, model.PlanningDept);
var events = _feedbackConfig.Value.FeedbackConfigurations;
var eventCode = string.IsNullOrEmpty(model.CouncilDepartmentSub)
? events.FirstOrDefault(_ => _.EventName == model.CouncilDepartment)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode
: events.FirstOrDefault(_ => _.EventName == model.CouncilDepartmentSub)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode;
string name = string.IsNullOrEmpty(model.Name) ? "Not provided" : model.Name;
string email = string.IsNullOrEmpty(model.EmailAddress) ? "Not provided" : model.EmailAddress;
var crmCase = new Case
{
EventCode = (int)eventCode,
EventTitle = $"Feedback",
Description = $"Name: {name} \nEmail: {email}\n\nFeedback: {model.Description}"
};
return(crmCase);
}
public async Task <IActionResult> CreateCaseUsingFormBuilder([FromBody] FeedbackAndComplimentDetailsFormBuilder model)
{
var result = await _caseService.CreateComplimentCaseFormBuilder(model);
return(Ok(result));
}
