public static void EuroOnAfterTicketInsert(ITicket ticket)
{
//=========================================================================
// Needed to Update IT Tickets to the Correct Owner
//=========================================================================
string result;
if (ticket.ITTicketLevel != null && ticket.ITTicketLevel != string.Empty)
{
//Get Current user
Sage.SalesLogix.Security.SLXUserService usersvc = (Sage.SalesLogix.Security.SLXUserService)Sage.Platform.Application.ApplicationContext.Current.Services.Get <Sage.Platform.Security.IUserService>();
Sage.Entity.Interfaces.IUser currentuser = usersvc.GetUser();
if (currentuser.Id.ToString() == "ADMIN ")
{
//Set it to the default Assigned to
result = GetField <string>("ASSIGNEDTOID", "EUROTICKETDEFAULTS", "");
}
else
{
//Not the Admin User
result = Extentions.GetField <string>("ORIGINATORSECCODEID", "EUROXTICKETMAPPING", "USERID = '" + currentuser.Id.ToString() + "'");
if (result == null)
{
//Set it to the default Assigned to as there is no Origniator Team to be found.
result = GetField <string>("ASSIGNEDTOID", "EUROTICKETDEFAULTS", "");
}
}
Sage.Entity.Interfaces.IOwner MyOwner = Sage.Platform.EntityFactory.GetById <Sage.Entity.Interfaces.IOwner>(result);
ticket.Owner = MyOwner;
ticket.Save();
}
}
public static void EuroGetTicketOriginatorTeam(ITicket ticket, out String result)
{
//Get Current user
Sage.SalesLogix.Security.SLXUserService usersvc = (Sage.SalesLogix.Security.SLXUserService)Sage.Platform.Application.ApplicationContext.Current.Services.Get <Sage.Platform.Security.IUserService>();
Sage.Entity.Interfaces.IUser currentuser = usersvc.GetUser();
if (currentuser.Id.ToString() == "ADMIN ")
{
//Set it to the default Assigned to
result = GetField <string>("ASSIGNEDTOID", "EUROTICKETDEFAULTS", "");
}
else
{
//Not the Admin User
result = Extentions.GetField <string>("ORIGINATORSECCODEID", "EUROXTICKETMAPPING", "USERID = '" + currentuser.Id.ToString() + "'");
if (result == null)
{
//Set it to the default Assigned to as there is no Origniator Team to be found.
result = GetField <string>("ASSIGNEDTOID", "EUROTICKETDEFAULTS", "");
}
}
}