//create a CTA to assign an expert slot
public string createCTAForAssigningExpertSlot(ExpertTimeSlot slot)
{
if (user == null)
{
throw new Exception("Need a user and/or email to create a CTA");
}
//put this in chat logic
//"A case was created for us to add . . .. A Service Rep will "
return("Customer Success ID: NBBDF8888");
}
//create a case to assign the slot
public string createCaseForAssigningExpertSlot(ExpertTimeSlot slot)
{
if (user == null)
{
throw new Exception("Need a user and/or email to create a case");
}
//put this in chat logic
//"A case was created for us to add . . .. A Service Rep will "
return("Service Case ID: DDDDFD999");
}
private ExpertTimeSlot[] mapExpertTimeSlots(DataSet ds)
{
if (ds == null || ds.Tables[0] == null)
{
return(null);
}
//create an array of same size
ExpertTimeSlot[] slots = new ExpertTimeSlot[ds.Tables[0].Rows.Count];
int index = 0;
foreach (DataRow dr in ds.Tables[0].Rows)
{
ExpertTimeSlot tl = new ExpertTimeSlot();
tl.CompanyId = (dr["CompanyId"] != DBNull.Value ? Convert.ToInt16(dr["CompanyId"]) : 0);
tl.ExpSlotId = (dr["ExpertTimeSlotId"] != DBNull.Value ? Convert.ToInt16(dr["ExpertTimeSlotId"]) : 0);
tl.ExpSlotDate = DateTime.Parse(dr["ExpertTimeSlotDate"].ToString());
tl.ExpSlotDesc = returnRealOrBlank(dr["ExpertTimeSlotDesc"] as string);
tl.ExpSlotName = returnRealOrBlank(dr["ExpertTimeSlotName"] as string);
int stype = (dr["ExpertTimeSlotType"] != DBNull.Value ? Convert.ToInt16(dr["ExpertTimeSlotType"]) : 0);
if (stype == 1)
{
tl.ExpSlotType = "Webinar";
}
if (stype == 2)
{
tl.ExpSlotType = "TrainingCourse";
}
if (stype == 3)
{
tl.ExpSlotType = "ExpertSession";
}
slots[index] = tl;
index++;
}
return(slots);
}
/// <summary>
/// create a case to assign the slot
/// </summary>
/// <param name="userinput"></param>
/// <param name="slot"></param>
/// <returns></returns>
public string createAssignExpertSlotCase(string userinput, ExpertTimeSlot slot)
{
return(createCase(userinput + slot.ToString(), "VCSM: User request sign up for on a expert slot."));
}
/// <summary>
/// Create a case to ADD to thier subscription for the user
/// </summary>
/// <param name="userinput">this is what the user asks</param>
/// <returns>a reference number to give back to the user</returns>
public string createSignupTrainingCase(string userinput, ExpertTimeSlot trainingCourse)
{
return(createCase(userinput + " " + trainingCourse.ToString(), "VCSM: The user request to sign them up a training course"));
}
