private void AssignPreAgentStatus(EventRegistered eReg)
{
if (eReg != null && eReg.Extensions.ContainsKey("AgentStatus"))
{
int state = Convert.ToInt32(eReg.Extensions["AgentStatus"]);
if (state > 0)
{
Settings.GetInstance().ISAlreadyLogin = true;
}
else
{
Settings.GetInstance().ISAlreadyLogin = false;
}
}
}
private void AssignPreCallStatus(EventRegistered eReg)
{
if (eReg != null && eReg.Extensions.Contains("status"))
{
int status = Convert.ToInt32(eReg.Extensions["status"]);
if (status == 1)
{
if (eReg.Extensions.ContainsKey("conn-1"))
{
Settings.GetInstance().ConnectionID = eReg.Extensions["conn-1"].ToString();
}
if (eReg.Extensions.ContainsKey("ps-1"))
{
Settings.GetInstance().PartyState = eReg.Extensions["ps-1"].ToString();
}
}
}
}
public static void RegisterEvent(BackstageEventBase ev)
{
System.Diagnostics.Debug.WriteLine("EVENT: " + ev.Title + " - " + ev.Detail);
EventRegistered.SafeInvoke(ev);
var tev = ev as TwitterEventBase;
if (tev == null)
{
return;
}
lock (_twitterEvents.SyncRoot)
{
_twitterEvents.Insert(0, tev);
if (_twitterEvents.Count > TwitterEventMaxHoldCount)
{
_twitterEvents.RemoveAt(_twitterEvents.Count - 1);
}
}
}
public void RegisterEvents(IEnumerable <ICombatEvent> events)
{
Events = events;
EventRegistered?.Invoke(this, new EventArgs());
}
public OutputValues Login(string place, string userName, string workMode, string queue, string agentLoginId, string agentPassword)
{
logger.Debug("SoftPhone Login:"******"*********************************************");
logger.Debug("Place: " + place + Environment.NewLine + "UserName: "******"WorkMode: "
+ workMode + Environment.NewLine + "Queue: " + queue + Environment.NewLine + "AgentLoginId: " + agentLoginId);
logger.Debug("*********************************************");
var output = new OutputValues();
//Input Validation
CheckException.CheckLoginValues(place, userName);
//Authenticate User
Settings.GetInstance().QueueName = queue;
CheckException.CheckDN(Settings.GetInstance().ACDPosition, Settings.GetInstance().ExtensionDN, Settings.GetInstance().PlaceName);
EventRegistered evenReg = null;
string fullName = "";
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
var message = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ExtensionDN);
}
else
{
var message = RegisterDNRequest(Settings.GetInstance().ACDPosition);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
//Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
IMessage message1 = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message1 != null)
{
switch (message1.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ACDPosition);
Register(Settings.GetInstance().ExtensionDN);
}
if (!Settings.GetInstance().ISAlreadyLogin&& Settings.GetInstance().IsDNRegistered)
{
output = RequestLogin.LoginAgent(workMode, queue, agentLoginId, agentPassword);
}
else if (Settings.GetInstance().ISAlreadyLogin)
{
output.MessageCode = "201";
output.Message = "Agent Login Success";
}
if (output.MessageCode == "200")
{
output.Message = "Agent Login Success";
}
return(output);
}
