/// <summary>
 /// Notifies the ixn status.
 /// </summary>
 /// <param name="isConnected">if set to <c>true</c> [is connected].</param>
 /// <param name="proxyClientID">The proxy client identifier.</param>
 public void NotifyIXNStatus(bool isConnected, int?proxyClientID = null)
 {
     if (proxyClientID != null)
     {
         EmailDataContext.GetInstance().ProxyClientID = (int)proxyClientID;
     }
 }
        private static void DataCallBack(IAsyncResult iasyncResult)
        {
            FromAddresses comboBoxItem;

            if (iasyncResult != null && iasyncResult.AsyncState == null)
            {
                var icollection = EmailDataContext.GetInstance().ConfigurationServer.EndRetrieveMultipleObjects <CfgEnumeratorValue>(iasyncResult);
                foreach (CfgEnumeratorValue enumerator in icollection)
                {
                    if (enumerator.State == CfgObjectState.CFGEnabled)
                    {
                        comboBoxItem         = new FromAddresses();
                        comboBoxItem.Content = enumerator.DisplayName;
                        comboBoxItem.Tag     = enumerator.Name;
                        comboBoxItem.ToolTip = enumerator.Description;
                        if (enumerator.IsDefault == CfgFlag.CFGTrue)
                        {
                            comboBoxItem.IsSelected = true;
                        }
                        else
                        {
                            comboBoxItem.IsSelected = false;
                        }
                        EmailDataContext.GetInstance().MailBox.Add(comboBoxItem);
                    }
                }
                EmailDataContext.GetInstance().isFromAddressPopulated = true;
                if (OnFromAddressChanged != null)
                {
                    OnFromAddressChanged.Invoke();
                }
            }
        }
Example #3
0
 /// <summary>
 /// Handles the Click event of the btnReject control.
 /// </summary>
 /// <param name="sender">The source of the event.</param>
 /// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
 private void btnReject_Click(object sender, RoutedEventArgs e)
 {
     if (isOnHandling)
     {
         return;
     }
     isOnHandling = true;
     try
     {
         //EmailNotifier.needPerformAccept = false;
         HideWidow();
         if (emailAutoAnswerThread != null)
         {
             emailAutoAnswerThread.Abort();
         }
         InteractionService interactionService = new InteractionService();
         Pointel.Interactions.Core.Common.OutputValues result = interactionService.RejectInteraction(eventInvite.TicketId, eventInvite.Interaction.InteractionId, eventInvite.ProxyClientId, eventInvite.Interaction.InteractionUserData);
         if (result.MessageCode == "200")
         {
             if (EmailDataContext.GetInstance().MessageToClientEmail != null)
             {
                 EmailDataContext.GetInstance().MessageToClientEmail.PluginInteractionStatus(PluginType.Workbin, IXNState.Closed, false);
             }
         }
     }
     catch (Exception ex)
     {
         logger.Error("Error occurred as +" + ex.ToString());
     }
     isOnHandling = false;
 }
 public void NotifyVoiceMediaStatus(bool isVoiceEnabled)
 {
     EmailDataContext.GetInstance().IsVoiceMediaEnabled = isVoiceEnabled;
     if (EmailInteractionListener.VoiceStatusNotification != null)
     {
         EmailInteractionListener.VoiceStatusNotification.Invoke(isVoiceEnabled);
     }
 }
Example #5
0
 /// <summary>
 /// Hides the widow.
 /// </summary>
 private void HideWidow()
 {
     EmailDataContext.GetInstance().isNotifyShowing = false;
     objiNotifier = null;
     StopTone();
     base.stayOpenTimer.Stop();
     base.DisplayState = Pointel.TaskbarNotifier.TaskbarNotifier.DisplayStates.Hiding;
     this.Visibility   = System.Windows.Visibility.Hidden;
     this.ForceHidden();
 }
Example #6
0
    public void Insert(string Email, int HCSectionCode, string Comment)
    {
        EmailDataContext dc       = new EmailDataContext();
        Emails           NewEmail = new Emails();

        dc.Emails.InsertOnSubmit(NewEmail);
        NewEmail.PersonEmail   = Email;
        NewEmail.HCSectionCode = HCSectionCode;
        NewEmail.Comment       = Comment;
        dc.SubmitChanges();
    }
Example #7
0
        /// <summary>
        /// Reads the name of the contact.
        /// </summary>
        public void ReadContactName()
        {
            try
            {
                string contactId = eventInvite.Interaction.InteractionUserData.Contains("ContactId") ?
                                   eventInvite.Interaction.InteractionUserData["ContactId"].ToString() : string.Empty;
                if (!string.IsNullOrEmpty(contactId) && EmailDataContext.GetInstance().IsContactServerActive)
                {
                    List <string> attributeList = new List <string>();
                    attributeList.Add("FirstName");
                    attributeList.Add("LastName");

                    EventGetAttributes eventGetAttribute = ContactServerHelper.RequestGetContactAttribute(contactId, attributeList);
                    if (eventGetAttribute != null)
                    {
                        List <AttributesHeader> attributeHeader = eventGetAttribute.Attributes.Cast <AttributesHeader>().ToList();
                        int count = attributeHeader.Count;
                        contactName = string.Empty;
                        if (attributeHeader.Where(x => x.AttrName.Equals("FirstName")).ToList().Count > 0)
                        {
                            AttributesHeader firstNameHeader = attributeHeader.Where(x => x.AttrName.Equals("FirstName")).SingleOrDefault();
                            if (firstNameHeader != null && firstNameHeader.AttributesInfoList.Count > 0)
                            {
                                contactName += FirstName = firstNameHeader.AttributesInfoList[0].AttrValue.ToString() + " ";
                            }
                        }
                        if (attributeHeader.Where(x => x.AttrName.Equals("LastName")).ToList().Count > 0)
                        {
                            AttributesHeader LastNameHeader = attributeHeader.Where(x => x.AttrName.Equals("LastName")).SingleOrDefault();
                            if (LastNameHeader != null && LastNameHeader.AttributesInfoList.Count > 0)
                            {
                                contactName += LastName = LastNameHeader.AttributesInfoList[0].AttrValue.ToString();
                            }
                        }
                    }
                }
                if (string.IsNullOrEmpty(contactName))
                {
                    contactName = getContactName(eventInvite.Interaction.InteractionUserData);
                    if (string.IsNullOrEmpty(contactName))
                    {
                        contactName = "Undefined";
                    }
                }
                emailDetails.TitleText = contactName + " - Agent Interaction Desktop";
            }
            catch (Exception ex)
            {
                logger.Error("Error occurred as " + ex.Message);
            }
        }
        /// <summary>
        /// Initializes the email.
        /// </summary>
        /// <param name="confObject">The conf object.</param>
        /// <param name="listener">The listener.</param>
        /// <param name="mediaPlugins">The media plugins.</param>
        /// <param name="agentInfo">The agent information.</param>
        public void InitializeEmail(Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService confObject, IPluginCallBack listener,
                                    Dictionary <string, string> agentInfo)
        {
            LoadNotifier();
            if (agentInfo.Keys.Contains("UserName"))
            {
                EmailDataContext.GetInstance().Username = agentInfo["UserName"];
            }
            if (agentInfo.Keys.Contains("Place"))
            {
                EmailDataContext.GetInstance().PlaceName = agentInfo["Place"];
            }
            ;
            if (agentInfo.Keys.Contains("EmployeeID"))
            {
                EmailDataContext.GetInstance().AgentID = agentInfo["EmployeeID"];
            }
            if (agentInfo.Keys.Contains("ApplicationName"))
            {
                EmailDataContext.GetInstance().ApplicationName = agentInfo["ApplicationName"];
            }
            if (agentInfo.Keys.Contains("TenantDBID"))
            {
                EmailDataContext.GetInstance().TenantDbId = Convert.ToInt32(agentInfo["TenantDBID"]);
            }
            if (agentInfo.Keys.Contains("ProxyClientID"))
            {
                EmailDataContext.GetInstance().ProxyClientID = Convert.ToInt32(agentInfo["ProxyClientID"]);
            }

            EmailDataContext.GetInstance().MessageToClientEmail = listener;
            EmailDataContext.GetInstance().ConfigurationServer  = confObject;

            //Implemented the thread call to read configuaration details.
            //Thread configurationThread = new Thread(new ThreadStart(ApplicationUtil.ApplicationReader.ReadConfigurationData));
            //configurationThread.Start();

            //Normal method call to read configuaration details.
            // ApplicationUtil.ApplicationReader.ReadConfigurationData();
            // GetFromAddressfromPopClient();

            //ThreadPool.QueueUserWorkItem(new WaitCallback(delegate(object state) { _chatListener.Chat_Session(output2.RequestJoinIMessage, interactionId, _taskbarNotifier); }), null);

            var thread = new Thread(() =>
            {
                Pointel.Interactions.Email.Helper.EmailServerDetails.GetFromAddress();
            });

            thread.Start();
        }
 /// <summary>
 /// Shows the email notifier.
 /// </summary>
 /// <param name="message">The message.</param>
 public void ShowEmailNotifier(EventInvite message)
 {
     System.Windows.Application.Current.Dispatcher.Invoke((Action)(delegate
     {
         try
         {
             _taskbarNotifier.PlayTone();
             _taskbarNotifier.BindInfo(message);
             _taskbarNotifier.SetInitialLocations(false);
             _taskbarNotifier.Notify(0, false);
             EmailDataContext.GetInstance().isNotifyShowing = true;
         }
         catch (Exception ex)
         {
             logger.Error("Error occurred as " + ex.Message);
         }
     }));
 }
        /// <summary>
        /// Reads the application level server details.
        /// </summary>
        /// <param name="applicationName">Name of the application.</param>
        /// <returns>CfgApplication.</returns>
        private static CfgApplication ReadApplicationLevelServerDetails(string applicationName)
        {
            Pointel.Logger.Core.ILog logger      = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
            CfgApplication           application = null;

            try
            {
                application = new CfgApplication(EmailDataContext.GetInstance().ConfigurationServer);
                CfgApplicationQuery queryApp = new CfgApplicationQuery();
                queryApp.Name = applicationName;
                application   = EmailDataContext.GetInstance().ConfigurationServer.RetrieveObject <CfgApplication>(queryApp);
            }
            catch (Exception generalException)
            {
                logger.Error("Error Occurred while reading : ReadApplicationLevelServerDetails() " + applicationName + "=" + generalException.ToString());
            }
            return(application);
        }
 /// <summary>
 /// Notifies the state of the contact server.
 /// </summary>
 /// <param name="isOpen">if set to <c>true</c> [is open].</param>
 public void NotifyContactServerState(bool isOpen = false)
 {
     try
     {
         Application.Current.Dispatcher.BeginInvoke((Action)(delegate
         {
             EmailDataContext.GetInstance().IsContactServerActive = isOpen;
             if (EmailInteractionListener.ContactServerNotificationHandler != null)
             {
                 EmailInteractionListener.ContactServerNotificationHandler.Invoke();
             }
         }), DispatcherPriority.ContextIdle, new object[0]);
     }
     catch (Exception ex)
     {
         Thread.Sleep(1000);
         NotifyContactServerState(isOpen);
         logger.Error("Error in NotifyContactServerState :" + ex.Message);
     }
 }
        /// <summary>
        /// Gets from address.
        /// </summary>
        /// <returns>List<System.String></returns>
        public static void GetFromAddress()
        {
            Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
            try
            {
                // Get Email Server Application Name
                string emailServerAddress = (ConfigContainer.Instance().AllKeys.Contains("email.from-address") ? (string)ConfigContainer.Instance().GetValue("email.from-address") : string.Empty);
                if (string.IsNullOrEmpty(emailServerAddress) || emailServerAddress.ToLower().Trim().Equals("$emailserver$"))
                {
                    getEmailIDsFromConnectionTab(EmailDataContext.GetInstance().ApplicationName);
                }
                else
                {
                    getEmailIDsFromBussinessAttribute(ConfigContainer.Instance().GetAsString("email.from-address"));
                }

                logger.Info(emailServerAddress);
            }
            catch (Exception ex)
            {
                logger.Error("Error Occurred while reading : GetFromAddress() " + ex.ToString());
            }
        }
        /// <summary>
        /// Gets the email ids from bussiness attribute.
        /// </summary>
        /// <param name="applicationName">Name of the application.</param>
        private static void getEmailIDsFromBussinessAttribute(string applicationName)
        {
            Pointel.Logger.Core.ILog logger        = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
            EmailDataContext.GetInstance().MailBox = new List <FromAddresses>();
            try
            {
                CfgEnumeratorQuery businessAttributeQuery = new CfgEnumeratorQuery();
                businessAttributeQuery.Name       = applicationName;
                businessAttributeQuery.TenantDbid = ConfigContainer.Instance().TenantDbId;

                var businessAttribute = EmailDataContext.GetInstance().ConfigurationServer.RetrieveObject <CfgEnumerator>(businessAttributeQuery);
                if (businessAttribute != null)
                {
                    CfgEnumeratorValueQuery attributeValuesQuery = new CfgEnumeratorValueQuery();
                    attributeValuesQuery.EnumeratorDbid = businessAttribute.DBID;
                    EmailDataContext.GetInstance().ConfigurationServer.BeginRetrieveMultipleObjects(attributeValuesQuery, DataCallBack, null);
                }
            }
            catch (Exception generalException)
            {
                logger.Error("Error Occurred while reading : getEmailServerFromAIDConnectionTab() " + applicationName + "=" + generalException.ToString());
            }
        }
    public string GetEmailId(String user, string emailId)
    {
        BusLogic.GetApplicationValues b = new BusLogic.GetApplicationValues();
        string           retVal         = string.Empty;
        EmailDataContext emailDB        = new EmailDataContext();

        if (emailId == "NoCC")
        {
            return(" ");
        }
        else
        {
            var data = (from d in emailDB.tblEmails
                        where d.newId.ToString() == user && d.EmailId == int.Parse(emailId)
                        select d);
            foreach (var c in data)
            {
                retVal    = c.EmailAddress;
                b.EmailId = retVal;
                Application.Add("EmailIdentification", b.EmailId);
            }
            return(retVal);
        }
    }
 /// <summary>
 /// Handles the RowEditEnding event of the DGCaseDataInfo control.
 /// </summary>
 /// <param name="sender">The source of the event.</param>
 /// <param name="e">The <see cref="Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs"/> instance containing the event data.</param>
 private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
 {
     try
     {
         Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
         if (dgRow != null)
         {
             var    selectedCallData = dgRow.Item as EmailCaseData;
             string key   = selectedCallData.Key.ToString().Trim();
             string value = selectedCallData.Value.ToString().Trim();
             if (!isEditDone)
             {
                 isEditDone = true;
                 if (CurrentData.ContainsKey(key))
                 {
                     string originalValue = CurrentData[key].ToString();
                     if (value != originalValue)
                     {
                         KeyValueCollection caseData = new KeyValueCollection();
                         caseData.Add(key, value);
                         InteractionService interactionService = new InteractionService();
                         Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                         if (result.MessageCode == "200")
                         {
                             CurrentData[key] = value;
                         }
                         caseData.Clear();
                     }
                 }
                 else
                 {
                     KeyValueCollection caseData = new KeyValueCollection();
                     caseData.Add(key, value);
                     InteractionService interactionService = new InteractionService();
                     Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                     if (result.MessageCode == "200")
                     {
                         CurrentData.Add(key, value);
                     }
                     caseData.Clear();
                 }
                 return;
             }
             else
             {
                 if (CurrentData.ContainsKey(key))
                 {
                     string originalValue = CurrentData[key].ToString();
                     if (value != originalValue)
                     {
                         CurrentData.Remove(key);
                         CurrentData.Add(key, value);
                     }
                 }
                 else
                 {
                     CurrentData.Add(key, value);
                 }
             }
             ConvertUserData();
         }
     }
     catch (Exception ex)
     {
         logger.Error("dgCaseInfo_RowEditEnding: " + ex.Message);
     }
 }
 public void NotifyPlace(string place)
 {
     EmailDataContext.GetInstance().PlaceName = place;
 }
        /// <summary>
        /// Notifies the disposition code event.
        /// </summary>
        /// <param name="mediaType">Type of the media.</param>
        /// <param name="data">The data.</param>
        public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
        {
            try
            {
                if (mediaType == MediaTypes.Email)
                {
                    if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
                    {
                        if (isFirstTimeCall)
                        {
                            isFirstTimeCall = false;
                            Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
                            dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
                                                CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
                            _dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
                        }
                        else
                        {
                            string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString();
                            if (data.DispostionCode != originalValue)
                            {
                                KeyValueCollection caseData = new KeyValueCollection();
                                caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
                                InteractionService service = new InteractionService();
                                Pointel.Interactions.Core.Common.OutputValues result = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                                if (result.MessageCode == "200")
                                {
                                    CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)] = data.DispostionCode;
                                }
                                caseData.Clear();
                            }
                        }
                    }
                    else
                    {
                        KeyValueCollection caseData = new KeyValueCollection();
                        caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
                        InteractionService service = new InteractionService();
                        Pointel.Interactions.Core.Common.OutputValues result = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                        if (result.MessageCode == "200")
                        {
                            CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
                        }
                        caseData.Clear();
                    }

                    if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
                    {
                        string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString();
                        if (data.DispostionCode != originalValue)
                        {
                            string             result   = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
                            KeyValueCollection caseData = new KeyValueCollection();
                            caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
                            InteractionService service = new InteractionService();
                            Pointel.Interactions.Core.Common.OutputValues output = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                            if (output.MessageCode == "200")
                            {
                                CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)] = result;
                            }
                            caseData.Clear();
                        }
                    }
                    else
                    {
                        KeyValueCollection caseData = new KeyValueCollection();
                        string             result   = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
                        caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
                        InteractionService service = new InteractionService();
                        Pointel.Interactions.Core.Common.OutputValues output = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                        if (output.MessageCode == "200")
                        {
                            CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
                        }
                        caseData.Clear();
                    }
                    ConvertUserData();
                }
            }
            catch (Exception generalException)
            {
                logger.Error("Error occurred as " + generalException.ToString());
            }
        }
        /// <summary>
        /// Handles the Click event of the btnUpdate control.
        /// </summary>
        /// <param name="sender">The source of the event.</param>
        /// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
        private void btnUpdate_Click(object sender, RoutedEventArgs e)
        {
            try
            {
                isEditDone = true;
                DGCaseDataInfo.CancelEdit();
                var    selectedCallData = DGCaseDataInfo.SelectedItem as EmailCaseData;
                string key   = selectedCallData.Key;
                string value = selectedCallData.Value;
                if (CurrentData.ContainsKey(key))
                {
                    string originalValue = CurrentData[key].ToString();
                    if (value != originalValue)
                    {
                        KeyValueCollection caseData = new KeyValueCollection();
                        caseData.Add(key, value);
                        InteractionService interactionService = new InteractionService();
                        Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                        if (result.MessageCode == "200")
                        {
                            CurrentData[key] = value;
                        }
                        caseData.Clear();
                    }
                }
                else
                {
                    KeyValueCollection caseData = new KeyValueCollection();
                    caseData.Add(key, value);
                    InteractionService interactionService = new InteractionService();
                    Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
                    if (result.MessageCode == "200")
                    {
                        CurrentData.Add(key, value);
                    }
                    caseData.Clear();
                }
                editingValue = editingKey = null;

                //  BindGrid();
            }
            catch (Exception commonException)
            {
                logger.Error("Error ocurred as " + commonException.Message);
            }
        }
 public EmailsController(EmailDataContext context)
 {
     db = context;
 }
        /// <summary>
        /// Gets the email server from aid connection tab.
        /// </summary>
        /// <param name="applicationName">Name of the application.</param>
        /// <returns>System.String.</returns>
        private static void getEmailIDsFromConnectionTab(string applicationName)
        {
            Pointel.Logger.Core.ILog logger        = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
            EmailDataContext.GetInstance().MailBox = new List <FromAddresses>();
            FromAddresses comboBoxItem;

            try
            {
                CfgApplication application = ReadApplicationLevelServerDetails(applicationName);
                if (application != null && application.AppServers != null && application.AppServers.Count != 0)
                {
                    //Get Interaction Server Name from AID connections Tab.
                    foreach (CfgConnInfo appDetails in application.AppServers)
                    {
                        if (appDetails.AppServer.Type == CfgAppType.CFGInteractionServer)
                        {
                            CfgApplication ixnApp = ReadApplicationLevelServerDetails(appDetails.AppServer.Name.ToString());
                            if (ixnApp != null && ixnApp.AppServers != null && ixnApp.AppServers.Count != 0)
                            {
                                //Get Email Server Name from Interaction connections Tab.
                                foreach (CfgConnInfo ixnappDetail in ixnApp.AppServers)
                                {
                                    if (ixnappDetail.AppServer.Type == CfgAppType.CFGEmailServer)
                                    {
                                        //Read application keys and values
                                        CfgApplication applicationObject = ReadApplicationLevelServerDetails(ixnappDetail.AppServer.Name.ToString().Trim());
                                        if (applicationObject != null && applicationObject.Options.Keys.Count > 0)
                                        {
                                            // Get sections from Email Server
                                            foreach (string section in applicationObject.Options.AllKeys)
                                            {
                                                if (section.Contains("pop-client"))
                                                {
                                                    comboBoxItem = new FromAddresses();
                                                    KeyValueCollection kvpPopClient = (KeyValueCollection)applicationObject.Options[section];
                                                    if (kvpPopClient != null && kvpPopClient.Keys.Count > 0 && kvpPopClient.AllKeys.Contains("address") &&
                                                        !string.IsNullOrEmpty(kvpPopClient["address"].ToString()))
                                                    {
                                                        comboBoxItem.Tag        = kvpPopClient["address"].ToString();
                                                        comboBoxItem.Content    = kvpPopClient["address"].ToString();
                                                        comboBoxItem.ToolTip    = kvpPopClient["address"].ToString();
                                                        comboBoxItem.IsSelected = false;
                                                        var getCount = EmailDataContext.GetInstance().MailBox.Where(x => x.Tag.ToString() == kvpPopClient["address"].ToString());
                                                        if (getCount.Count() <= 0)
                                                        {
                                                            EmailDataContext.GetInstance().MailBox.Add(comboBoxItem);
                                                        }
                                                    }
                                                }
                                            }
                                        }
                                        EmailDataContext.GetInstance().isFromAddressPopulated = true;
                                    }
                                }
                            }
                        }
                    }
                }
            }
            catch (Exception generalException)
            {
                logger.Error("Error Occurred while reading : getEmailServerFromAIDConnectionTab() " + applicationName + "=" + generalException.ToString());
            }
        }