/// <summary>
/// Commit Agent Dialog Complete Handler
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
internal void AgentHuntCompleteHandler(object sender, DialogCompletedEventArgs e)
{
Dictionary <string, object> output = e.Output;
TryCommitAgentAsyncResult ar;
bool agentApproval = output.ContainsKey("QaAgentOfferApproval") ? Convert.ToBoolean(output["QaAgentOfferApproval"]) : false;
InstantMessagingCall imCall = output.ContainsKey("Call") ? output["Call"] as InstantMessagingCall : null;
_dictionaryOfTryCommitAsyncResults.TryGetValue((Guid)output["InstanceId"], out ar);
_dictionaryOfTryCommitAsyncResults.Remove((Guid)output["InstanceId"]);
if (ar == null)
{
Debug.Assert(false, "failed to get TryCommitAgentAsyncResult");
}
if (agentApproval)
{
ar.SetAsCompleted(imCall, false);
}
else
{
if (null != imCall)
{
imCall.BeginTerminate(ter => { imCall.EndTerminate(ter); }, null);
ar.SetAsCompleted(null, false);
}
else
{
ar.SetAsCompleted(new OperationFailureException("AcdAgentHunter: DialogTerminated is getting hit"), false);
}
}
}
/// <summary>
/// Get buddy dialog completion handler
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void GetContactDialogCompleted(object sender, DialogCompletedEventArgs e)
{
ContactInformation selectedContact;
selectedContact = e.Output["selectedContact"] as ContactInformation;
m_selectedContact = null;
if (this.CustomerSession.IsTerminatingTerminated)
{
this.EndService(null);
return;
}
if (selectedContact == null)
{
//No contact was selected, return the customer
//back to default routing.
this.RestartDtmfCommand();
}
else
{
m_selectedContact = selectedContact;
var statement = m_configuration.InviteUserStatement;
string mainPrompt =
string.Format(
CultureInfo.InvariantCulture,
statement.MainPrompt,
selectedContact.DisplayName);
this.StartSimpleDialog(mainPrompt, new EventHandler <DialogCompletedEventArgs>(this.InviteUserStatementDialogCompleted));
}
}
/// <summary>
/// DtmfDialog completed handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void DtmfDialogCompleted(object sender, DialogCompletedEventArgs e)
{
DtmfMenuDialog.SelectedMenuItem selectedMenuItem = (DtmfMenuDialog.SelectedMenuItem)e.Output["SelectedMenuItem"];
switch (selectedMenuItem)
{
case DtmfMenuDialog.SelectedMenuItem.None:
this.RestartDtmfCommand();
break;
case DtmfMenuDialog.SelectedMenuItem.AddNumber:
this.AddNumberToConference();
break;
case DtmfMenuDialog.SelectedMenuItem.AddContact:
this.AddNewContactToConference();
break;
//Added case of dialog is failed, do nothing.
case DtmfMenuDialog.SelectedMenuItem.Failed:
break;
default:
Debug.Fail("Unexpected state");
break;
}
}
/// <summary>
/// Dialup dialog complettion event handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void DialupDialogCompleted(object sender, DialogCompletedEventArgs e)
{
string number = e.Output.ContainsKey("Number") ? e.Output["Number"] as string : string.Empty;
if (string.IsNullOrEmpty(number))
{
this.BeginShutdown(ar => this.EndShutdown(ar), null);
return;
}
string telUri = string.Format(CultureInfo.InvariantCulture, "tel:+{0}", number);
System.Threading.ThreadPool.QueueUserWorkItem(this.Dialup, telUri);
}
/// <summary>
/// Get buddy dialog completion event handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void GetContactDialogCompleted(object sender, DialogCompletedEventArgs e)
{
ContactInformation selectedContact;
selectedContact = e.Output["selectedContact"] as ContactInformation;
if (selectedContact == null)
{
//No contact was selected, end the service to return
//back to the main menu.
this.EndService(null);
return;
}
System.Threading.ThreadPool.QueueUserWorkItem(this.StartCallbackDialog, selectedContact);
}
/// <summary>
/// Dialup dialog completion event handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void DialupDialogCompleted(object sender, DialogCompletedEventArgs e)
{
this.ReturnCustomerToDefaultRouting();
string number = e.Output.ContainsKey("Number") ? e.Output["Number"] as string : string.Empty;
if (!string.IsNullOrEmpty(number))
{
string telUri = string.Format(CultureInfo.InvariantCulture, "tel:+{0}", number);
this.DialOut(telUri, telUri, telUri, this.UserInvitationWorkCompleted);
}
else
{
this.StartDtmfMenuDialog();
}
}
/// <summary>
/// callback dialog completion handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void CallbackDialogCompleted(object sender, DialogCompletedEventArgs e)
{
CallbackAction nextAction;
string contactUri;
nextAction = (CallbackAction)e.Output["NextAction"];
contactUri = e.Output.ContainsKey("ContactURI") ? e.Output["ContactURI"] as string : string.Empty;
if (nextAction == CallbackAction.None || nextAction == CallbackAction.SetupCallback)
{
this.EndService(null);
}
else
{
System.Threading.ThreadPool.QueueUserWorkItem(this.InviteUser, contactUri);
}
}
/// <summary>
/// Invite user dialog completion handler.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void InviteUserStatementDialogCompleted(object sender, DialogCompletedEventArgs e)
{
this.InviteUserStatementCompleted();
}
/// <summary>
/// Start Dtmf menu dialog
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
internal void StartDtmfMenuDialog(object sender, DialogCompletedEventArgs e)
{
this.StartDtmfMenuDialog();
}
/// <summary>
/// Dialog complete handler.
/// </summary>
protected override void DialogCompleteHandler(DialogCompletedEventArgs e)
{
base.DialogCompleteHandler(e);
}
/// <summary>
/// Dialog completion handler of user declined call speaking dialog.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void DeclinedDialogCompleted(object sender, DialogCompletedEventArgs e)
{
this.EndService(null);
}
/// <summary>
/// Dialog completion event handler for time out statement dialog.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void TimeOutDialogCompleted(object sender, DialogCompletedEventArgs e)
{
//No code is provided as nothing has to do after completion of this.
}