public void HandleMessage(CtiServiceSwitch @switch, Message message)
{
var interactionTransferMessage = message as InteractionTransferMessage;
if (interactionTransferMessage != null)
{
var interaction = @switch.Interactions.FirstOrDefault(i => i.Id == interactionTransferMessage.InteractionId);
var transferInteraction = new SwitchInteraction {
Id = Guid.NewGuid(),
State = SwitchInteractionState.Queued,
SourceAddress = interaction.SourceAddress,
ReferenceId = interaction.ReferenceId,
Queue = interaction.Queue,
Properties = interaction.Properties,
Type = interaction.Type,
ConferencedCall = interaction.ConferencedCall
};
var originalTransfers = transferInteraction.Properties.Where(p => p.Key.StartsWith("OriginalInteraction-")).Count();
transferInteraction.Properties.Add(string.Format("OriginalInteraction-{0}", originalTransfers), interaction.Id.ToString());
if (interactionTransferMessage.TargetAddress == "queue")
{
@switch.QueueInteraction(transferInteraction);
}
else
{
var device = @switch.Devices.FirstOrDefault(d => d.Address == interactionTransferMessage.TargetAddress);
if (device != null)
{
@switch.Interactions.Add(transferInteraction);
@switch.AssignInteraction(device, transferInteraction);
}
}
notifyInteractionState(@switch, interaction, SwitchInteractionState.Disconnected);
interaction.Agent.State = SwitchAgentState.WrapUp;
notifyAcw(interaction, @switch);
}
var deviceInfoMessage = message as GetDeviceInfoMessage;
if (deviceInfoMessage != null)
{
var device = @switch.Devices.FirstOrDefault(d => d.Id == deviceInfoMessage.DeviceId);
var targetDevice = @switch.Devices.FirstOrDefault(d => d.Id == deviceInfoMessage.TargetDeviceId);
var response = new DeviceInfoMessage {
TargetDevice = targetDevice
};
@switch.SendMessage(device, response);
}
}
public void HandleMessage(CtiServiceSwitch @switch, Message message)
{
var deviceInfoMessage = message as GetDeviceInfoMessage;
if (deviceInfoMessage != null)
{
var device = @switch.Devices.FirstOrDefault(d => d.Id == deviceInfoMessage.DeviceId);
var targetDevice = @switch.Devices.FirstOrDefault(d => d.Id == deviceInfoMessage.TargetDeviceId);
var response = new DeviceInfoMessage {
TargetDevice = targetDevice
};
@switch.SendMessage(device, response);
}
}
private void updateDeviceInfo(DeviceInfoMessage message)
{
Application.Current.Dispatcher.Invoke(new Action(() => {
var device = Devices.FirstOrDefault(d => d.Id == message.TargetDevice.Id);
if (device == null)
{
Devices.Add(message.TargetDevice);
}
else
{
device.Address = message.TargetDevice.Address;
device.Agent.Interactions = message.TargetDevice.Agent.Interactions;
device.Agent.State = message.TargetDevice.Agent.State;
device.Agent.Device = device;
}
}));
}
protected void FireDeviceInfoMessage(string msg)
{
DeviceInfoMessage?.Invoke(this, msg);
}