public void TakeAction([FromBody] ViewModels.Helpdesk.HelpdeskRequest viewModel)
{
if (ModelState.IsValid)
{
try
{
var mapperConfig = MapperConfig.Init();
mapperConfig.CreateMap <DataModels.Helpdesk.HelpdeskRequest, ViewModels.Helpdesk.HelpdeskRequest>();
DataModels.Helpdesk.HelpdeskRequest dataModel = viewModel.Map <DataModels.Helpdesk.HelpdeskRequest, ViewModels.Helpdesk.HelpdeskRequest>(mapperConfig);
_dataService.TakeAction(dataModel, viewModel.action, viewModel.actionChoice, viewModel.actionComment);
}
catch (Exception ex)
{
_logger.Error(PrepareExceptionMessage(System.Reflection.MethodBase.GetCurrentMethod().Name), ex);
throw CreateUserException(ex);
}
}
else
{
var errors = ModelState.Values.SelectMany(value => value.Errors).Select(error => error.ErrorMessage);
throw CreateUserException(new OTException(OTErrors.ModelStateInvalid, true, null, errors));
}
}
public void TakeAction(DataModels.Helpdesk.HelpdeskRequest dataObject, long actionId, string choice, string comment)
{
using (IDAL dal = this.DAL)
{
dal.BeginTransaction();
try
{
IActionOperations actionOperations = new Overtech.API.BPM.ActionOperations(OTApplication.Context.User.Id);
var actionInfo = actionOperations.GetActionInfo(actionId);
IAction action = new Overtech.API.BPM.Action(actionId, OTApplication.Context.User.Id);
switch (choice)
{
case "Çözüldü": dataObject.StatusCode = (int)RequestStatusList.Cozuldu; break;
case "Revize": dataObject.StatusCode = (int)RequestStatusList.Revize; break;
case "Tamam": dataObject.StatusCode = (int)RequestStatusList.RevizeTamam; break;
case "Momende": dataObject.StatusCode = (int)RequestStatusList.Momende; break;
case "Yönlendirildi": dataObject.StatusCode = (int)RequestStatusList.Yonlendirildi; break;
case "Servise Alındı": dataObject.StatusCode = (int)RequestStatusList.ServiseAlindi; break;
case "Askıya Alındı": dataObject.StatusCode = (int)RequestStatusList.AskiyaAlindi; break;
case "Hurdaya Ayrıldı": dataObject.StatusCode = (int)RequestStatusList.HurdayaAlindi; break;
case "Reddedildi": dataObject.StatusCode = (int)RequestStatusList.Iptal; break;
case "Tamamlandı": dataObject.StatusCode = (int)RequestStatusList.CozumOnaylandi; break;
case "Çözülmedi": dataObject.StatusCode = (int)RequestStatusList.Cozulmemis; break;
case "Yenisi gönderildi": dataObject.StatusCode = (int)RequestStatusList.YenisiGonderildi; break;
}
dal.Update(dataObject);
action.Commit(choice, comment);
dal.CommitTransaction();
}
catch
{
dal.RollbackTransaction();
throw;
}
}
}
/*Section="CustomCodeRegion"*/
#region Customized
public override HelpdeskRequest Create([FromBody] HelpdeskRequest viewModel)
{
DataModels.Helpdesk.HelpdeskRequest dmrec = viewModel.Map <Overtech.DataModels.Helpdesk.HelpdeskRequest, HelpdeskRequest>(mapperConfig);
return(_dataService.CreateRequest(dmrec).Map <Overtech.DataModels.Helpdesk.HelpdeskRequest, HelpdeskRequest>(mapperConfig));
// return base.Create(viewModel);
}
/*Section="CustomCodeRegion"*/
#region Customized
private void startHelpDeskProcess(DataModels.Helpdesk.HelpdeskRequest dataModel, IDAL dal)
{
bool yardimciMalzeme = (dataModel.ProcessName == "YardimMasasiYardimciMalzeme");
bool bilgislem = (dataModel.ProcessName == "YardimMasasiAriza");
int processDefinitionId = _parameterReader.ReadPublicParameter <int>(dataModel.ProcessName, dataModel.Process);
var store = dal.Read <Store>(dataModel.Store);
var branch = dal.Read <Branch>(store.OrganizationBranch);
GroupOperations gop = new GroupOperations(dal);
IProcessInstance processInstance = new ProcessInstance(processDefinitionId, OTApplication.Context.User.Id);
//Set Process Variables
processInstance.AddProcessVariable("user", OTApplication.Context.User.Id);
processInstance.AddProcessVariable("screenReference", "Helpdesk#HelpdeskRequestListComponent#" + dataModel.HelpdeskRequestId);
processInstance.AddProcessVariable("branch", store.OrganizationBranch);
processInstance.AddProcessVariable("region", branch.Parent);
processInstance.AddProcessVariable("requestId", dataModel.HelpdeskRequestId);
if (yardimciMalzeme)
{
Overtech.DataModels.Security.Group g = gop.FindGroup("Satın Alma");
processInstance.AddProcessVariable("purchasingGroup", g.GroupId);
g = gop.FindGroup("Depo Sorumlusu");
processInstance.AddProcessVariable("warehouseGroup", g.GroupId);
g = gop.FindGroup("İdari İşler");
processInstance.AddProcessVariable("executiveStaffGroup", g.GroupId);
}
else if (bilgislem)
{
Overtech.DataModels.Security.Group g = gop.FindGroup("Momende");
processInstance.AddProcessVariable("momendeGroup", g.GroupId);
g = gop.FindGroup("Bilgi Sistemleri Kullanıcıları");
processInstance.AddProcessVariable("bilgiIslemGroup", g.GroupId);
}
processInstance.AddProcessVariable("description", dataModel.RequestDescription);
string storeName = dal.List <Store>("STR_LST_STORE_SP").Where(s => s.StoreId == dataModel.Store)
.Select(s => s.Name)
.FirstOrDefault();
processInstance.AddProcessVariable("storeName", storeName);
string definitionName = dal.List <RequestDefinition>("HDK_LST_REQUESTDEF_SP").Where(rd => rd.RequestDefinitionId == dataModel.RequestDefinition)
.Select(rd => rd.RequestDefinitionName)
.FirstOrDefault();
processInstance.AddProcessVariable("definition", definitionName);
string deviceNo = "-";
IEnumerable <DataModels.Helpdesk.RequestAttribute> deviceAttributeList = dal.List <DataModels.Helpdesk.RequestAttribute>("HDK_LST_ATTRIBUTE_SP")
.Where(a => a.AttributeType > 4 && a.RequestDefinition == dataModel.RequestDefinition);
dataModel.RequestDetailList.ForEach(rd =>
{
if (deviceNo == "-")
{
for (int i = 0; i < deviceAttributeList.Count(); i++)
{
DataModels.Helpdesk.RequestAttribute da = deviceAttributeList.ElementAt(i);
if (da.RequestAttributeId == rd.Attribute)
{
string deviceName;
string serialNo;
switch (da.AttributeType)
{
case 5: // TERAZI
StoreScales scale = dal.Read <StoreScales>(Int32.Parse(rd.AttributeValue));
deviceName = scale.BrandName ?? "";
serialNo = scale.SerialNumber ?? "";
i = deviceAttributeList.Count();
break;
case 6: // YAZARKASA
StoreCashRegister cashRegister = dal.Read <StoreCashRegister>(Int32.Parse(rd.AttributeValue));
deviceName = cashRegister.BrandName ?? "";
serialNo = cashRegister.SerialNo ?? "";
i = deviceAttributeList.Count();
break;
case 7: // DEMIRBAS
StoreFixture fixture = dal.Read <StoreFixture>(Int32.Parse(rd.AttributeValue));
deviceName = fixture.FixtureName ?? "";
serialNo = fixture.SerialNo ?? "";
i = deviceAttributeList.Count();
break;
default:
deviceName = "";
serialNo = "";
i = deviceAttributeList.Count();
break;
}
deviceNo = deviceName + (serialNo.Length > 0 ? "-" + serialNo : "");
}
}
;
}
});
processInstance.AddProcessVariable("deviceNo", deviceNo);
//Set Action Varibles
processInstance.AddActionVariable("user", OTApplication.Context.User.Id);
//processInstance.AddActionVariable("description", $"{store.Name} - {product.Name}");
//Start Process
var processId = processInstance.Start(dataModel.HelpdeskRequestId.ToString());
dataModel.ProcessInstance = processId;
dataModel.StatusCode = 1;
dal.Update(dataModel);
}
