public static Int32 UpdateIncident(Int32 incidentId, Int32 contactId, Int32 agentId, Int32 statusId, string subject)
{
//if ((statusId == 3) || (statusId == 4)) //3:Canceled; 4:Closed;
// DalIncidentState.DeleteIncidentState(incidentId);
return(DalIncident.UpdateIncident(incidentId, contactId, agentId, statusId, subject));
}
public static Int32 DeleteIncident(Int32 incidentId)
{
return(DalIncident.DeleteIncident(incidentId));
}
//-----------------------------------------------------------------------------
public static Int32 InsertIncident(Int32 groupId, Int32 skillId, Int32 langId, Int32 facilityId, Int32 contactId, Int32 agentId)
{
return(DalIncident.InsertIncident(groupId, skillId, langId, facilityId, contactId, agentId));
}
public static IncidentDS.IncidentDSDataTable GetIncidentByGuid(Guid incidentGuid)
{
IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentByGuid(incidentGuid);
return(processData(dt));
}
//-----------------------------------------------------------------------------
public static IncidentDS.IncidentDSDataTable SelectIncident(Int32 incidentId)
{
IncidentDS.IncidentDSDataTable dt = DalIncident.SelectIncident(incidentId);
return(processData(dt));
}
public static IncidentDS.IncidentDSDataTable OpenFollowUpIncident(Int32 incidentId, Int32 agentId)
{
IncidentDS.IncidentDSDataTable dt = DalIncident.OpenFollowUpIncident(incidentId, agentId);
return(processData(dt));
}
public static IncidentDS.IncidentDSDataTable GetIncidentFollowUpList(Int32 statusId, Int32 agentId)
{
IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentFollowUpList(statusId, agentId);
return(processData(dt));
}
public static IncidentDS.IncidentDSDataTable GetIncidentsByContact(Int32 statusId, Int32 contactId)
{
IncidentDS.IncidentDSDataTable dt = DalIncident.GetIncidentsByContact(statusId, contactId);
return(processData(dt));
}