public void EHUB_13819()
{
//PreReq: Agent 2 should be ondemand Agent
var testname = "EHUB-13819";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname).Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
//OnDemand Agent 1 in Park no audio
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1") + "@" + get(testname, "org") + ".com", get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Change_State(Driver, test, testname, "NOTREADY", get(testname, "nr_rc"));
MethodsVUE.VUE_Change_State(Driver, test, testname, "PARK", get(testname, "park_rc"));
//Agent 1 dial external num
MethodsVUE.VUE_Manual_Dial(Driver, test, testname, get(testname, "ext_num"));
// MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVEMANUAL", "");
//Agent 1 dropped the call and back to Park no audio
MethodsVUE.VUE_Hangup(Driver, test, testname);
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "PARK", get(testname, "park_rc"));
//Agent 2 consulted with Agent
//Agent 1 timeout and was in NotReady
//Agent 1 went to Park
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "user2"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.Generate_Voicecalls_prophecy(Driver1, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "ACTIVE", "");
MethodsVUE.VUE_Consult_User(Driver1, test, testname, get(testname, "user1"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "PARK", "Controlled Call Connection Timeout");
//Agent 2 consult with Agent 1
MethodsVUE.VUE_Active_Line(Driver1, test, testname, "Line2");
MethodsVUE.VUE_Hangup(Driver1, test, testname);
MethodsVUE.VUE_Consult_User(Driver1, test, testname, get(testname, "user1"));
//Agent 1 accept the call
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
//Agent 2 transfer the call
MethodsVUE.VUE_Warm_Transfer(Driver1, test, testname);
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVE", "");
//Agent 1 complete the call
MethodsVUE.VUE_Dispose_Call(Driver1, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
//Agent 1 logout
MethodsVUE.VUE_Logout(Driver1, test, testname);
//clear calls
MethodsVUE.VUE_Hangup(Driver, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "PARK", "Controlled Call Connection Timeout");
//Agent 1 logout
MethodsVUE.VUE_Logout(Driver, test, testname);
Driver.Quit();
Driver1.Quit();
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}
public void EHUB_13832()
{
//PreReq: Agent 2 should be ondemand Agent
var testname = "EHUB_13832";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname).Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1"), get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "user2"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Change_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
//Agent 1 got voice call from Worktype 1 in Line 1
MethodsVUE.Generate_Voicecalls_prophecy(Driver, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
//Agent 1 made consultation to Worktype 2 and queued for Agent
MethodsVUE.VUE_Consult_Worktype(Driver, test, testname, get(testname, "cons_wt"));
//Agent 1 conference the call
MethodsVUE.VUE_Conference(Driver, test, testname);
//Agent 1 drop the call in Line 1 and was in Wrap state
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hangup(Driver, test, testname);
//Agent 1 disposition the call in Line 1
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
//Agent 1 made external consultation
MethodsVUE.VUE_Manual_Dial(Driver, test, testname, get(testname, "ext_num"));
//Agent 1 requested to transfer the call while consultation call was still queuing in Worktype
MethodsVUE.VUE_Warm_Transfer(Driver, test, testname);
//Agent 2 became idle in Worktype 2 and got the transferred call
MethodsVUE.VUE_Change_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "ACTIVE", "");
MethodsVUE.VUE_Hangup(Driver1, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver1, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver, test, testname);
MethodsVUE.VUE_Logout(Driver1, test, testname);
Driver.Quit();
Driver1.Quit();
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}
public void EHUB_18585_4()
{
//Sceanario 4: Hold consult call while transfer
var testname = "EHUB_18585";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname + "_4").Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
//Agent 1 got inbound call C1 and consult WT 1
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1"), get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.Generate_Voicecalls_prophecy(Driver, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVE", "");
//Login Agent 2 receive WT consultation call
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "ondemanduser"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Change_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
//worktype consult
MethodsVUE.VUE_Consult_Worktype(Driver, test, testname, get(testname, "cons_wt"));
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent2 receives the call
MethodsVUE.VUE_Change_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Wait_for_Call(Driver1, test, testname, 120);
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "INTERNAL", "");
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
//Agent2 ends the consult call
MethodsVUE.VUE_Hangup(Driver1, test, testname);
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
MethodsVUE.VUE_Hangup(Driver, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver, test, testname);
MethodsVUE.VUE_Logout(Driver1, test, testname);
test.Info("Execution Completed");
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}
public void EHUB_13825()
{
//PreReq: Agent 2 should be ondemand Agent
var testname = "EHUB_13825";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname).Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
//Agent 1 got inbound call C1 and consult WT 1
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1"), get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "user2"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.Generate_Voicecalls_prophecy(Driver, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVE", "");
//Agent-1 consults to worktype and Agent-2 is located
MethodsVUE.VUE_Consult_Worktype(Driver1, test, testname, get(testname, "cons_wt"));
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
//Agent-1 presses conference and then transfers the caller to Agent-2 directly (Agent-1 dropped out at this point)
MethodsVUE.VUE_Conference(Driver, test, testname);
MethodsVUE.VUE_Warm_Transfer(Driver, test, testname);
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "ACTIVE", "");
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver, test, testname);
//Agent-2 consults to worktype (no agent available)
MethodsVUE.VUE_Consult_Worktype(Driver1, test, testname, get(testname, "wt3"));
//Agent-2 conferences the caller and the consult call together
MethodsVUE.VUE_Conference(Driver1, test, testname);
//Agent-2 releases the caller leaving him with just the consult worktype call (still queuing)
MethodsVUE.VUE_Active_Line(Driver1, test, testname, "Line1");
MethodsVUE.VUE_Hangup(Driver1, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver1, test, testname, get(testname, "disp"));
//Agent-2 makes external call on other line
MethodsVUE.VUE_Manual_Dial(Driver1, test, testname, get(testname, "ext_num"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "ACTIVE", "");
//Agent-2 releases the caller leaving him with just the consult worktype call (still queuing)
MethodsVUE.VUE_Active_Line(Driver1, test, testname, "Line1");
//Agent-2 attempts to transfer the worktype call to the external call - EHUB rejects this and error message - Invalid agent index is popped up on VUE
MethodsVUE.VUE_Warm_Transfer(Driver, test, testname);
//In the above step agent able to transfer the call to external number so the below steps are not valid
//Agent-2 repeats this request multiple times
//Agent-2 releases the worktype call (leaving him with the external call only)
//Agent-2 consults to worktype (no agent available)
//Agent-2 attempts to transfer the worktype call to the external call - EHUB allows this
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver1, test, testname);
Driver.Quit();
Driver1.Quit();
test.Info("Execution Completed");
test.Log(Status.Pass);
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}
public void EHUB_18585_1()
{
//After Executing this scenario verify EHUB logs, should not see "ghost CallIndex<>"
//and verify CC2DCP logs should not see "Duplicate Call"
// get(testname, "user2") should be an On-Demand Agent
//Scenario 1 :
var testname = "EHUB_18585";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname + "_1").Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
//Agent 1 got inbound call C1 and consult WT 1
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1"), get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Check_for_Audiopath(Driver, test, testname);
MethodsVUE.Generate_Voicecalls_prophecy(Driver, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVE", "");
//worktype consult
MethodsVUE.VUE_Consult_Worktype(Driver, test, testname, get(testname, "cons_wt"));
//Login Agent 2 receive WT consultation call
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "user2"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_for_Call(Driver1, test, testname, 120);
//Agent1 conference then transfer the call
MethodsVUE.VUE_Conference(Driver, test, testname);
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "INTERNAL", "");
MethodsVUE.VUE_Warm_Transfer(Driver, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
//Agetn 2 hangup
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "ACTIVE", "");
MethodsVUE.VUE_Hangup(Driver1, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver1, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver, test, testname);
MethodsVUE.VUE_Logout(Driver1, test, testname);
test.Info("Excecution Completed");
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}
public void EHUB_19074()
{
//PreReq: Agent 2 should be ondemand Agent
var testname = "EHUB_19074";
ExtentTest test = null;
var Driver = new Driverhelper().Init(driver);
var Driver1 = new Driverhelper().Init(driver);
try
{
test = extent.CreateTest(testname).Info("Execution Started");
Driver.Navigate().GoToUrl(get(testname, "url"));
Driver1.Navigate().GoToUrl(get(testname, "url"));
//Agent 1 got inbound call C1 and consult WT 1
MethodsVUE.VUE_Login(Driver, test, testname, get(testname, "user1"), get(testname, "password"), get(testname, "station1"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Login(Driver1, test, testname, get(testname, "user2"), get(testname, "password"), get(testname, "station2"), "IDLE");
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Change_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
MethodsVUE.Generate_Voicecalls_prophecy(Driver, test, testname, get(testname, "dnis"), get(testname, "org"));
MethodsVUE.VUE_Accept_Reject(Driver, test, testname, "Enabled");
//worktype consult
MethodsVUE.VUE_Consult_Worktype(Driver, test, testname, get(testname, "cons_wt"));
//Agent 1 hold consultation Call C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 retrieve call C1
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
//Agent 1 hold call C1
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 retrieve C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
//Agent 1 Hold C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 Retrieve C1
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
// OnDemand Agent 2 with audio call became Idle and got the call while the call was held by Agent 1
MethodsVUE.VUE_Change_State(Driver1, test, testname, "IDLE", "");
MethodsVUE.VUE_Accept_Reject(Driver1, test, testname, "Enabled");
//Agent 2 request NotReady and was in NotReady-Pending State
MethodsVUE.VUE_Change_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
//Caller in C1 dropped and was in Wrap State
MethodsVUE.VUE_Hangup(Driver, test, testname);
// Agent 1 retrieve consultation call C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
//Agent 1 disposition the call in Line 1 and back to idle in Line 1
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Dispose_Call(Driver, test, testname, get(testname, "disp"));
//Agent 1 hold the call C2 in Line 2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 made external consultation Call C3
MethodsVUE.VUE_Manual_Dial(Driver, test, testname, get(testname, "ext_num"));
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "ACTIVE", "");
//Agent 1 hold call C3
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 retrieve C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
//Agent 1 hold C2
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line2");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "HOLD");
//Agent 1 retrieve C3
MethodsVUE.VUE_Active_Line(Driver, test, testname, "Line1");
MethodsVUE.VUE_Hold_Action(Driver, test, testname, "UNHOLD");
// Agent 1 transferred the call
MethodsVUE.VUE_Warm_Transfer(Driver, test, testname);
//Agent 1 back to idle
MethodsVUE.VUE_Wait_For_State(Driver, test, testname, "IDLE", "");
MethodsVUE.VUE_Logout(Driver, test, testname);
//Agent 2 made an external consultation
MethodsVUE.VUE_Manual_Dial(Driver1, test, testname, get(testname, "ext_num"));
//Agent 2 transferred the call
MethodsVUE.VUE_Warm_Transfer(Driver1, test, testname);
MethodsVUE.VUE_Dispose_Call(Driver1, test, testname, get(testname, "disp"));
MethodsVUE.VUE_Wait_For_State(Driver1, test, testname, "NOTREADY", get(testname, "nr_rc"));
MethodsVUE.VUE_Logout(Driver1, test, testname);
}
catch (Exception e)
{
var screenShotName = DateTime.Now.ToString("yyyy-MM-dd h-mm-ss-tt");
Thread.Sleep(2000);
string filePath = Custommethods.TakeScreenshot(Driver, screenShotName);
string filePath1 = Custommethods.TakeScreenshot(Driver1, screenShotName + "1_");
test.Log(Status.Fail, "" + "<pre>" + e + "</pre>");
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath));
test.Log(Status.Fail, "Snapshot below: " + test.AddScreenCaptureFromPath(filePath1));
throw;
}
finally
{
if (Driver != null)
{
Driver.Quit();
}
if (Driver != null)
{
Driver1.Quit();
}
}
}