/// <summary>
/// Check if the "Fremd-ID"-field is ""
/// Then it checks if the ID is in the description
/// if there is no ID, then it checks in the comment section
/// </summary>
/// <param name="args">Properties of the task</param>
/// <returns>args.Issue</returns>
public IssueDto BeforeUpdateFull(IssueDtoEventArgs args)
{
try
{
List <IssueCommentDto> comments = args.Issue.Comments;
string description = args.Issue.Description;
string fieldName = GetAppConfigValue("customFieldName");
CustomFieldDataDto fremdIDField = args.Issue.CustomFields.Find(field => field.Name.Equals(fieldName));
if (fremdIDField.Entity.Data == "")
{
if (FindID(description) != "")
{
string beforeValue = fremdIDField.Entity.Data;
string valueIdDescription = FindID(description);
string fieldValue = fremdIDField.Entity.Data = valueIdDescription;
CreateAuditlog(args.Context, args.Issue.Entity.Id, args.Issue.Entity.ProjectId, fremdIDField, beforeValue, fieldValue);
}
else
{
foreach (IssueCommentDto comment in comments)
{
string valueIdComment = FindID(comment.Entity.Comment);
if (valueIdComment != "")
{
string fieldValue = fremdIDField.Entity.Data = valueIdComment;
IssueManager issueManager = new IssueManager(GeminiApp.Cache(), GeminiApp.UserContext(), args.Context);
issueManager.Update(args.Issue);
CreateAuditlog(args.Context, args.Issue.Entity.Id, args.Issue.Entity.ProjectId, fremdIDField, "", fieldValue);
break;
}
}
}
}
}
catch (Exception e)
{
int issueID = args.Issue.Id;
string message = string.Format("IssueID: {0}", issueID);
GeminiApp.LogException(e, false, message);
}
return(args.Issue);
}
/// <summary>
/// Fonction permettant la création de nouveaux project à l'aide de l'API Gemini
/// </summary>
public void CreateProjetData(ParamCreationProjetDTO pParam)
{
//jc - Déclaration des variables
//ServiceManager lService = LanceAuthentification(pParam.User);
ServiceManager lServiceData = LanceAuthentification(CopyUserAsAPI(pParam.User));
CustomFieldDataDto lCustomFieldData = new CustomFieldDataDto();
//jc- affectation des variables a la cause
lCustomFieldData.Entity.Data = pParam.Projet.CodeProjet.ToString();
lCustomFieldData.Entity.UserId = Convert.ToInt32(pParam.User.IdGemini);
lCustomFieldData.Entity.ProjectId = pParam.Ticket.Projet.IdProjet;
lCustomFieldData.Entity.IssueId = pParam.Ticket.IdTicket;
//jc- affectation des constantes à la nouvelle cause
lCustomFieldData.Entity.CustomFieldId = 45;
lCustomFieldData.Entity.Created = System.DateTime.Now;
lCustomFieldData.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldData.Entity);
}
/// <summary>
/// Fonction permettant la création de nouveaux clarte à l'aide de l'API Gemini
/// </summary>
/// <param name="pParam">Critère de clarte</param>
/// <remarks>JClaud 2015-07-20 Création</remarks>
public void CreateClarteData(ParamCreationClarteDTO pParam)
{
//jc - Déclaration des variables
//ServiceManager lService = LanceAuthentification(pParam.User);
ServiceManager lServiceData = LanceAuthentification(CopyUserAsAPI(pParam.User));
CustomFieldDataDto lCustomFieldData = new CustomFieldDataDto();
//jc- affectation des variables de la clartée si != de 0
if (pParam.Clarte != null)
{
lCustomFieldData.Entity.NumericData = Convert.ToDouble(pParam.Clarte);
}
lCustomFieldData.Entity.UserId = Convert.ToInt32(pParam.User.IdGemini);
lCustomFieldData.Entity.ProjectId = pParam.Ticket.Projet.IdProjet;
lCustomFieldData.Entity.IssueId = pParam.Ticket.IdTicket;
//jc- affectation des constantes à la nouvelle cause
lCustomFieldData.Entity.CustomFieldId = 98;
lCustomFieldData.Entity.Created = System.DateTime.Now;
lCustomFieldData.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldData.Entity);
}
/// <summary>
/// This creates an auditlog (history) for the watcher and custom field manipulations
/// </summary>
/// <param name="context"></param>
/// <param name="issueId"></param>
/// <param name="issueProjectId"></param>
/// <param name="customField"></param>
/// <param name="beforeValue"></param>
/// <param name="afterValue"></param>
/// <param name="userId"></param>
/// <param name="username"></param>
public void CreateAuditlog(GeminiContext context, int issueId, int issueProjectId, CustomFieldDataDto customField, string beforeValue, string afterValue, int userId, string username)
{
try
{
IssueAuditManager issueAuditManager = new IssueAuditManager(GeminiApp.Cache(), GeminiApp.UserContext(), context);
UserManager userManager = new UserManager(GeminiApp.Cache(), GeminiApp.UserContext(), context);
IssueAudit audit = issueAuditManager.GetIssueAuditObject(issueId, issueProjectId);
audit.UserId = userId;
audit.Fullname = username;
if (customField == null)
{
issueAuditManager.LogChange(audit, ItemAttributeVisibility.AssociatedWatchers,
string.Empty, string.Empty, beforeValue, afterValue);
}
else
{
issueAuditManager.LogChange(audit, ItemAttributeVisibility.AssociatedCustomFields, customField.Entity.CustomFieldId.ToString(),
string.Empty, string.Empty, beforeValue, afterValue);
}
}
catch (Exception exception)
{
GeminiApp.LogException(exception, false, exception.Message);
}
}
/// <summary>
/// This creates an auditlog for the custom field manipulations
/// </summary>
/// <param name="context"></param>
/// <param name="issueId"></param>
/// <param name="issueProjectId"></param>
/// <param name="customField"></param>
/// <param name="beforeValue"></param>
/// <param name="afterValue"></param>
public void CreateAuditlog(GeminiContext context, int issueId, int issueProjectId, CustomFieldDataDto customField, string beforeValue, string afterValue)
{
IssueAuditManager issueAuditManager = new IssueAuditManager(GeminiApp.Cache(), GeminiApp.UserContext(), context);
IssueAudit audit = issueAuditManager.GetIssueAuditObject(issueId, issueProjectId);
issueAuditManager.LogChange(audit, ItemAttributeVisibility.AssociatedCustomFields, customField.Entity.CustomFieldId.ToString(),
string.Empty, string.Empty, beforeValue, afterValue);
}
/// <summary>
/// Fonction permettant de créer un nouveau en fonction des paramètres
/// </summary>
/// <param name="pCriete">Critère de sélection</param>
/// <returns>Ticket correspondant</returns>
/// <remarks>Guillaume Bécard - 2015-02-20 - Création</remarks>
public int CreateTicket(ParamCreationTicketDTO pCritere)
{
//jc - Déclaration des variables
ServiceManager lService = LanceAuthentification(pCritere.User);
ServiceManager lServiceData = LanceAuthentification(CopyUserAsAPI(pCritere.User));
IssueDto lNewTicket = new IssueDto();
IssueTimeTrackingDto lTimeTracking = new IssueTimeTrackingDto();
#region TICKET
//jc- on affecte les variables au nouveau ticket
lNewTicket.Entity.ProjectId = pCritere.Ticket.Projet.IdProjet;
//jc- si un déclarant est indiqué dans le ticket
if (pCritere.Ticket.Declarant != null)
{
//jc- création du ticket par cette personne
lNewTicket.Entity.ReportedBy = Convert.ToInt32(pCritere.Ticket.Declarant.IdGemini);
}
else
{
//jc- sinon création du ticket par la personne en cours
lNewTicket.Entity.ReportedBy = Convert.ToInt32(pCritere.User.IdGemini);
}
//jc- si le type de ticket n'est pas déjà affecter alors on lui affecte une valeur par défault
lNewTicket.Entity.TypeId = (pCritere.Ticket.Type == null) ? 80 : pCritere.Ticket.Type.IdType;
//jc- si une ressource est indiquée dans le ticket
if (pCritere.Ticket.Ressource != null)
{
//jc- on affecte cette personne en ressource du ticket
lNewTicket.Entity.Resources = "|" + Convert.ToInt32(pCritere.Ticket.Ressource.IdGemini) + "|";
}
lNewTicket.Entity.Title = pCritere.Ticket.NomTicket;
lNewTicket.Entity.Description = pCritere.Ticket.DescriptionTicket;
lNewTicket.Entity.StatusId = pCritere.Ticket.Statut.IdStatut;
lNewTicket.Entity.ResolutionId = (pCritere.Ticket.Resolution == null) ? 0 : pCritere.Ticket.Resolution.IdResolution;
lNewTicket.Entity.PercentComplete = Convert.ToInt32(pCritere.Ticket.Avancement);
lNewTicket.Entity.EstimatedHours = pCritere.Ticket.Temps.EstimateHours;
lNewTicket.Entity.EstimatedMinutes = pCritere.Ticket.Temps.EstimateMinutes;
lNewTicket.Entity.StartDate = System.DateTime.Now.Date;
lNewTicket.Entity.DueDate = System.DateTime.Now;
lNewTicket.Entity.Created = System.DateTime.Now;
lNewTicket.Entity.Revised = System.DateTime.Now;
lNewTicket.Entity.ResolvedDate = System.DateTime.Now;
lNewTicket.Entity.ClosedDate = System.DateTime.Now;
lNewTicket.Entity.Creator = Convert.ToInt32(pCritere.User.IdGemini);
//jc- gestion des versions si celles-ci sont renseignées
if (pCritere.Ticket.VersionAffectee != 0)
{
lNewTicket.Entity.AffectedVersions = "|" + pCritere.Ticket.VersionAffectee.ToString() + "|";
}
if (pCritere.Ticket.RegleDansLaVersion != 0)
{
lNewTicket.Entity.FixedInVersionId = pCritere.Ticket.RegleDansLaVersion;
}
//jc- gestion du composant s'il est renseigné
if (pCritere.Ticket.Composant != null)
{
lNewTicket.Entity.Components = "|" + pCritere.Ticket.Composant.IdComposant.ToString() + "|";
}
//jc- affectation des variables constantes pour le nouveau ticket
lNewTicket.Entity.PriorityId = 43;
lNewTicket.Entity.Visibility = 1;
lNewTicket.Entity.IsParent = false;
lNewTicket.Entity.Points = 0;
//jc- enregistrement du nouveau ticket en base
lNewTicket = lServiceData.Item.Create(lNewTicket.Entity);
#endregion
#region TIME TRACKING
//jc- si le temps à loggé est différent de 00h00min
if (!(pCritere.Ticket.Temps.LoggedHours == 0 && pCritere.Ticket.Temps.LoggedMinutes == 0))
{
//jc- affectation des variables du Time Tracking
lTimeTracking.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lTimeTracking.Entity.IssueId = lNewTicket.Entity.Id;
lTimeTracking.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lTimeTracking.Entity.Comment = pCritere.Ticket.DescriptionTimeTracking;
lTimeTracking.Entity.Hours = pCritere.Ticket.Temps.LoggedHours;
lTimeTracking.Entity.Minutes = pCritere.Ticket.Temps.LoggedMinutes;
lTimeTracking.Entity.Created = pCritere.Ticket.Temps.DateDebut;
lTimeTracking.Entity.EntryDate = pCritere.Ticket.Temps.DateDebut;
//tbh - Si le type de temps est renseigné, l'assigné, sinon type de temps par défault (facturable client)
lTimeTracking.Entity.TimeTypeId = (pCritere.Ticket.TypeTemp != null) ? (int)pCritere.Ticket.TypeTemp.IdTimeType : 52;
//jc- on enregistre le nouveau Time Tracking
lTimeTracking = lService.Item.LogTime(lTimeTracking.Entity);
}
#endregion
#region CLIENT
//jc- si le client est renseigné
if (pCritere.Ticket.Client != null)
{
CustomFieldDataDto lCustomFieldData = new CustomFieldDataDto();
//jc- affectation des variables a la cause
lCustomFieldData.Entity.Data = pCritere.Ticket.Client.Identifiant.ToString();
lCustomFieldData.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldData.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldData.Entity.IssueId = lNewTicket.Entity.Id;
//jc- affectation des constantes au nouveau client
lCustomFieldData.Entity.CustomFieldId = (lNewTicket.Entity.ProjectId == 95) ? 100 : 99;
lCustomFieldData.Entity.Created = System.DateTime.Now;
lCustomFieldData.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldData.Entity);
}
#endregion
#region COMMENT
//jc- si la description pour un commentaire est renseigné et le projet n'est pas Support ACA (101) ou Support Client (107)
if (pCritere.Ticket.DescriptionCommentTicket != "" && pCritere.OldTicket.Projet.IdProjet != 101 &&
pCritere.OldTicket.Projet.IdProjet != 107)
{
//jc - Déclaration des variables
IssueCommentDto lCommentaire = new IssueCommentDto();
//jc- on affecte les différentes valeurs au nouveau commentaire
lCommentaire.Entity.Comment = pCritere.Ticket.DescriptionCommentTicket;
lCommentaire.Entity.ProjectId = pCritere.OldTicket.Projet.IdProjet;
lCommentaire.Entity.IssueId = (pCritere.OldTicket.IdTicket == 0) ? lNewTicket.Id : pCritere.OldTicket.IdTicket;
lCommentaire.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCommentaire.Entity.Created = System.DateTime.Now;
lCommentaire.Entity.Fullname = pCritere.User.Login;
//jc- affectation de constantes
lCommentaire.Entity.IsClosing = false;
lCommentaire.Entity.Visibility = 1;
//jc- intégration du nouveau commentaire via l'API
lServiceData.Item.IssueCommentCreate(lCommentaire.Entity);
}
#endregion
#region PROJET
if (pCritere.OldTicket.Projet != null)
{
//jc - Déclaration des variables
CustomFieldDataDto lCustomFieldDataProjet = new CustomFieldDataDto();
//jc- affectation des variables a la cause
lCustomFieldDataProjet.Entity.Data = pCritere.OldTicket.Projet.IdProjet.ToString();
lCustomFieldDataProjet.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldDataProjet.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldDataProjet.Entity.IssueId = lNewTicket.Entity.Id;
//jc- affectation des constantes à la nouvelle cause
lCustomFieldDataProjet.Entity.CustomFieldId = 102;
lCustomFieldDataProjet.Entity.Created = System.DateTime.Now;
lCustomFieldDataProjet.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldDataProjet.Entity);
}
#endregion
#region RAISON
if (pCritere.Ticket.Raison != null)
{
//jc - Déclaration des variables
CustomFieldDataDto lCustomFieldDataRaison = new CustomFieldDataDto();
//jc- affectation des variables a la cause
lCustomFieldDataRaison.Entity.Data = pCritere.Ticket.Raison.IdRaison.ToString();
lCustomFieldDataRaison.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldDataRaison.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldDataRaison.Entity.IssueId = lNewTicket.Entity.Id;
//jc- affectation des constantes à la nouvelle raison
lCustomFieldDataRaison.Entity.CustomFieldId = 103;
lCustomFieldDataRaison.Entity.Created = System.DateTime.Now;
lCustomFieldDataRaison.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldDataRaison.Entity);
}
#endregion
#region PROJET CONCERNE
//tbh- si le projet concerne n'est pas null alors on en créé un
if (pCritere.Ticket.ProjetConcerne != null)
{
//tbh - Déclaration des variables
CustomFieldDataDto lCustomFieldProject = new CustomFieldDataDto();
//tbh- affectation des variables a la cause
lCustomFieldProject.Entity.Data = pCritere.Ticket.ProjetConcerne.CodeProjet.ToString();
lCustomFieldProject.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldProject.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldProject.Entity.IssueId = lNewTicket.Entity.Id;
//tbh- affectation des constantes à la nouvelle raison
lCustomFieldProject.Entity.CustomFieldId = 118;
lCustomFieldProject.Entity.Created = System.DateTime.Now;
lCustomFieldProject.Entity.Revised = System.DateTime.Now;
//tbh- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldProject.Entity);
}
#endregion
#region CODE AFFAIRE
//tbh- si le code affaire n'est pas null alors on en créé un
if (pCritere.Ticket.CodeAffaire != null)
{
//tbh - Déclaration des variables
CustomFieldDataDto lCustomFieldCodeAff = new CustomFieldDataDto();
//tbh- affectation des variables au code affaire
lCustomFieldCodeAff.Entity.Data = pCritere.Ticket.CodeAffaire.Code.ToString();
lCustomFieldCodeAff.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldCodeAff.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldCodeAff.Entity.IssueId = lNewTicket.Entity.Id;
//tbh- affectation des constantes à la nouvelle raison
if (pCritere.Ticket.Projet != null)
{
switch (pCritere.Ticket.Projet.TemplateId)
{
case 18:
lCustomFieldCodeAff.Entity.CustomFieldId = 39;
break;
case 26:
lCustomFieldCodeAff.Entity.CustomFieldId = 112;
break;
case 17:
lCustomFieldCodeAff.Entity.CustomFieldId = 123;
break;
case 21:
lCustomFieldCodeAff.Entity.CustomFieldId = 126;
break;
case 23:
lCustomFieldCodeAff.Entity.CustomFieldId = 125;
break;
case 22:
lCustomFieldCodeAff.Entity.CustomFieldId = 124;
break;
default:
lCustomFieldCodeAff.Entity.CustomFieldId = 112;
break;
}
}
else
{
lCustomFieldCodeAff.Entity.CustomFieldId = 112;
}
lCustomFieldCodeAff.Entity.Created = System.DateTime.Now;
lCustomFieldCodeAff.Entity.Revised = System.DateTime.Now;
//tbh- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldCodeAff.Entity);
}
#endregion
#region CODE CONTRAT
//jc- si le code contrat n'est pas null alors on en créait un
if (pCritere.Ticket.CodeContrat != null)
{
//jc - Déclaration des variables
CustomFieldDataDto lCustomFieldContrat = new CustomFieldDataDto();
//jc- affectation des variables a la cause
lCustomFieldContrat.Entity.Data = pCritere.Ticket.CodeContrat.Code.ToString();
lCustomFieldContrat.Entity.UserId = Convert.ToInt32(pCritere.User.IdGemini);
lCustomFieldContrat.Entity.ProjectId = lNewTicket.Entity.ProjectId;
lCustomFieldContrat.Entity.IssueId = lNewTicket.Entity.Id;
//jc- affectation des constantes à la nouvelle raison
lCustomFieldContrat.Entity.CustomFieldId = 124;
lCustomFieldContrat.Entity.Created = System.DateTime.Now;
lCustomFieldContrat.Entity.Revised = System.DateTime.Now;
//jc- on enregistre la nouvelle cause
lServiceData.Item.CustomFieldDataCreate(lCustomFieldContrat.Entity);
}
#endregion
//jc- on retourne l'id du nouveau ticket crée
return(lNewTicket.Id);
}
/// <summary>
/// Add the domain to the custom field, and create an auditlog if it hasn't just been created.
/// </summary>
/// <param name="args"></param>
/// <param name="createAudit"></param>
/// <returns></returns>
private IssueDto AddDomain(IssueDtoEventArgs args, bool createAudit)
{
try
{
IssueDto issue = args.Issue;
Helper helper = new Helper();
if ((issue.CustomFields.Count > 0) && (!issue.CustomFields.Find(field => field.Name.Equals(helper.GetAppConfigValue("customFieldNameDomain"))).ToString().Equals(null)))
{
CustomFieldDataDto erstellerOEField = issue.CustomFields.Find(field => field.Name.Equals(helper.GetAppConfigValue("customFieldNameDomain")));
// If there is no domain in the OE-Field yet
// Depending on whether you want users to manually change the OE-Field or not, .FormattedData or .Entity.Data could be chosen.
if (string.IsNullOrEmpty(erstellerOEField.Entity.Data))
{
string maildomain = helper.FindDomain(issue.OriginatorData);
// If no email address in OriginatorData present, take email address from creator user
if (string.IsNullOrEmpty(maildomain))
{
UserManager userManager = new UserManager(GeminiApp.Cache(), GeminiApp.UserContext(), args.Context);
int userId;
// If created via another user
if (issue.Entity.ReportedBy > 0)
{
userId = issue.Entity.ReportedBy;
}
// If not
else
{
userId = args.User.Id;
}
UserDto creatorUser = userManager.Get(userId);
maildomain = helper.FindDomain(creatorUser.Entity.Email);
}
// OriginatorData has email address, no more actions required
string beforeValue = erstellerOEField.FormattedData;
erstellerOEField.Entity.Data = maildomain;
erstellerOEField.FormattedData = maildomain;
// Keep in mind that args.Issue / issue / erstellerOEField are reference types, not value types
// Create auditlog if being called from BeforeUpdateFull with the auditlog flag
if (createAudit)
{
// beforeValue -> previous value (args.Issue FormattedData -> previous value)
// issue FormattedData -> new value (alternatively erstellerOEField.FormattedData)
if (!beforeValue.Equals(helper.GetFormattedDataErstellerOE(issue)))
{
IssueManager issueManager = new IssueManager(GeminiApp.Cache(), GeminiApp.UserContext(), args.Context);
helper.CreateAuditlog(args.Context, args.Issue.Entity.Id, args.Issue.Entity.ProjectId, erstellerOEField, beforeValue, erstellerOEField.FormattedData, args.User.Id, args.User.Fullname);
}
}
}
return(issue);
}
return(args.Issue);
}
catch (Exception exception)
{
GeminiApp.LogException(exception, false, exception.Message);
return(args.Issue);
}
}
