protected void btnCreateTicket_Click(object sender, EventArgs e)
{
var res = Helper.GetResourceTreeItemCollection().GetResource(ResourceID);
litErrMsg.Text = string.Empty;
string helpdeskEmail = GetHelpdeskEmail(res);
bool load = true;
if (string.IsNullOrEmpty(txtSubject.Text))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Please enter a subject.", true);
}
else if (string.IsNullOrEmpty(txtMessage.Text))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Please enter a message.", true);
}
else if (string.IsNullOrEmpty(helpdeskEmail))
{
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "An error occurred while creating the ticket. A helpdesk email is not configured for this resource.", true);
}
else
{
IReservation rsv = null;
if (ddlReservations.SelectedValue != "None")
{
rsv = Provider.Scheduler.Reservation.GetReservation(int.Parse(ddlReservations.SelectedValue));
}
string subjectText = "[" + res.ResourceID.ToString() + ":" + res.ResourceName + "] " + txtSubject.Text;
CreateTicketResult addTicketResult = HelpdeskUtility.CreateTicket(CurrentUser, res, rsv, CurrentUser.ClientID, ddlReservations.SelectedItem.Text, subjectText, txtMessage.Text, ddlTicketType.SelectedItem.Text, Request.Url);
if (addTicketResult.Success)
{
litErrMsg.Text = WebUtility.BootstrapAlert("success", string.Format("Your ticket has been created. A confirmation email has been sent to {0}.", CurrentUser.Email));
load = false;
}
else
{
StringBuilder sb = new StringBuilder();
sb.AppendLine(string.Format("Create ticket failed. User: {0} ({1}). Resource: {2} ({3})", CurrentUser.DisplayName, CurrentUser.ClientID, res.ResourceName, res.ResourceID));
sb.AppendLine(string.Format("----------{0}{1}", Environment.NewLine, addTicketResult.Exception.Message));
SendEmail.SendDeveloperEmail("LNF.Web.Scheduler.Controls.Helpdesk.btnCreateTicket_Click", "Create Ticket Error", sb.ToString());
litErrMsg.Text = WebUtility.BootstrapAlert("danger", "Sorry, an error occurred and your ticket was not created. A notification has been sent to LNF staff.");
}
}
if (load)
{
//LoadOpenTickets();
}
LoadReservations();
}
public static CreateTicketResult CreateTicket(IClient currentUser, IResource res, IReservation rsv, int clientId, string reservationText, string subjectText, string messageText, string ticketType, Uri requestUri)
{
TicketPriorty pri = TicketPriortyFromString(ticketType);
string bodyText = GetMessageBody(res, rsv, clientId, reservationText, messageText, ticketType, requestUri);
Helpdesk.Service service = new Helpdesk.Service(ApiUrl, ApiKey);
IClient primary;
if (currentUser.PrimaryOrg)
{
primary = currentUser;
}
else
{
primary = ServiceProvider.Current.Data.Client.GetPrimary(currentUser.ClientID);
}
if (primary != null)
{
CreateTicketResult result = service.CreateTicket
(
resourceId: res.ResourceID,
name: currentUser.DisplayName,
email: primary.Email,
queue: res.HelpdeskEmail,
subject: subjectText,
message: bodyText,
priority: pri
);
int sent = SendHardwareIssueEmail(res, rsv, clientId, reservationText, subjectText, messageText, pri, requestUri);
result.HardwareTicketEmailsSent = sent;
return(result);
}
else
{
return(new CreateTicketResult(new Exception($"Cannot find primary ClientOrg for ClientID {currentUser.ClientID}")));
}
}
