public async Task <ActionResult> AdminReplyTicket(CreateSupportTicketReplyModel model)
{
if (!ModelState.IsValid)
{
return(View("ReplyTicketModal", model));
}
var result = await SupportWriter.AdminCreateSupportTicketReply(User.Id(), model);
if (!ModelState.IsWriterResultValid(result))
{
return(View("ReplyTicketModal", model));
}
return(CloseModalRedirect(Url.Action("AdminViewTicket", new { ticketId = model.TicketId })));
}
public async Task <IWriterResult <int> > CreateSupportTicketReply(string userId, CreateSupportTicketReplyModel model)
{
using (var context = DataContextFactory.CreateContext())
{
var ticket = await context.SupportTicket.Include(x => x.Replies).FirstOrDefaultNoLockAsync(x => x.Id == model.TicketId);
if (ticket == null)
{
return(WriterResult <int> .ErrorResult("Support ticket #{0} not found", model.TicketId));
}
var reply = new SupportTicketReply
{
Message = model.Message,
UserId = userId,
TicketId = ticket.Id,
IsPublic = true,
IsAdmin = false,
Created = DateTime.UtcNow
};
ticket.Replies.Add(reply);
ticket.Status = SupportTicketStatus.UserReply;
ticket.LastUpdate = DateTime.UtcNow;
await context.SaveChangesAsync();
return(WriterResult <int> .SuccessResult(reply.Id));
}
}
