public async Task <IWriterResult> CreateTicketReply(string userId, CreateSupportReplyModel model)
{
using (var context = DataContextFactory.CreateContext())
{
var ticket = await context.SupportTicket
.Include(t => t.User)
.FirstOrDefaultNoLockAsync(x => x.UserId == userId && x.Id == model.TicketId).ConfigureAwait(false);
if (ticket == null)
{
return(new WriterResult(false, $"Support ticket #{model.TicketId} not found."));
}
var reply = new Entity.Support.SupportTicketMessage
{
Message = model.Message,
SenderId = ticket.UserId,
TicketId = model.TicketId,
Created = DateTime.UtcNow,
IsInternal = false,
LastUpdate = DateTime.UtcNow
};
context.SupportTicketMessage.Add(reply);
ticket.Status = Enums.SupportTicketStatus.UserReply;
await context.SaveChangesAsync().ConfigureAwait(false);
model.Sender = ticket.User.UserName;
model.Timestamp = reply.Created.ToString("M/d/yyyy h:mm:ss tt");
return(new WriterResult(true, $"Successfully added reply to ticket #{ticket.Id}, a Cryptopia staff member will be in touch shortly."));
}
}
public async Task <ActionResult> CreateReply(CreateSupportReplyModel model)
{
if (!ModelState.IsValid)
{
return(View("CreateReplyModal", model));
}
var result = await SupportWriter.CreateTicketReply(User.Identity.GetUserId(), model);
if (!ModelState.IsWriterResultValid(result))
{
return(View("CreateReplyModal", model));
}
return(CloseModal(new
{
Success = true,
Message = result.Message,
Data = model
}));
}
