private async Task <DialogTurnResult> IntroStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
if (string.IsNullOrEmpty(Configuration["LuisAppId"]) || string.IsNullOrEmpty(Configuration["LuisAPIKey"]) || string.IsNullOrEmpty(Configuration["LuisAPIHostName"]))
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text("NOTE: LUIS is not configured. To enable all capabilities, add 'LuisAppId', 'LuisAPIKey' and 'LuisAPIHostName' to the appsettings.json file."), cancellationToken);
return(await stepContext.NextAsync(null, cancellationToken));
}
else
{
var bookingDetails = stepContext.Result == null
?
await LuisHelper.ExecuteLuisQuery(Configuration, Logger, stepContext.Context, /*Recognizerresult,*/ cancellationToken)
:
new BookingDetails();
//await stepContext.Context.SendActivityAsync(
// MessageFactory.Text("Incident Created..!"), cancellationToken);
//return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.BeginDialogAsync(nameof(BookingDialog), bookingDetails, cancellationToken);
// return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text("What can I help you with today?\nSay something like \"Book a flight from Paris to Berlin on March 22, 2020\"") }, cancellationToken);
if (bookingDetails.Create_incident.Equals("true"))
{
// var bookingDetails = stepContext.Result != null
// ?
//await LuisHelper.ExecuteLuisQuery(Configuration, Logger, stepContext.Context, cancellationToken)
// :
//new BookingDetails();
//await stepContext.Context.SendActivityAsync(
// MessageFactory.Text("Incident Created..!"), cancellationToken);
//return await stepContext.EndDialogAsync(null, cancellationToken);
return(await stepContext.BeginDialogAsync(nameof(BookingDialog), bookingDetails, cancellationToken));
}
else if (bookingDetails.None.Equals("true"))
{
bookingDetails.None = "false";
CoreBot.models.apiresult incidentno = null;
SNOWLogger nOWLogger = new SNOWLogger(Configuration);
string concat = "";
String userinput = stepContext.Context.Activity.Text.Trim();
if (!(userinput.ToUpper().Contains("KB0")))
{
incidentno = nOWLogger.KBSearchServiceNow("GOTO123TEXTQUERY321=" + stepContext.Context.Activity.Text.Trim());
if (incidentno.result != null)
{
if (incidentno.result.Count != 0)
{
for (int i = 0; i < incidentno.result.Count; i++)
{
concat += "\n" + incidentno.result[i].number + " : " + incidentno.result[i].short_description + "\n";
}
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(concat), cancellationToken);
}
else
{
// return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no details found for " + stepContext.Context.Activity.Text) }, cancellationToken);
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no details found for: " + stepContext.Context.Activity.Text.Trim()), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
}
else
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no details found"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
}
// string concat = string.Join(" ", myList.ToArray());
// return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(incidentno.SelectToken("result[" + i + "].number").ToString() + incidentno.SelectToken("result[" + i + "].short_description").ToString()) }, cancellationToken);
// return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(concat) }, cancellationToken);
stepContext.Context.TurnState.Add("incID", bookingDetails);
return(await stepContext.NextAsync(bookingDetails, cancellationToken));
}
else
{
stepContext.Context.TurnState.Add("incID", bookingDetails);
return(await stepContext.NextAsync(bookingDetails, cancellationToken));
}
}
}
private async Task <DialogTurnResult> OriginStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var bookingDetails = (BookingDetails)stepContext.Options;
if (((BookingDetails)stepContext.Options).Incident_No == null)
{
bookingDetails.Incident_No = (string)stepContext.Result;
}
string concat = "";
SNOWLogger nOWLoggerforinc = new SNOWLogger(Configuration);
if ((bookingDetails.Incident_No != null))
{
if (!(bookingDetails.Incident_No.Equals("")))
{
CoreBot.models.Incident_api_result incident_Api_Result = nOWLoggerforinc.GetIncident(bookingDetails.Incident_No);
CoreBot.models.apiresult apiresult = nOWLoggerforinc.GetIncidentDetails(bookingDetails.Incident_No);
if (incident_Api_Result != null && apiresult != null)
{
if (incident_Api_Result.Result.Count != 0 && apiresult.result.Count != 0)
{
for (int i = 0; i < incident_Api_Result.Result.Count; i++)
{
concat += " \n " + apiresult.result[i].number + ":" + apiresult.result[i].short_description + " \n Status: " + incident_Api_Result.Result[i].value + " \n Active:" + apiresult.result[i].active;
}
// Cards are sent as Attachments in the Bot Framework.
// So we need to create a list of attachments for the reply activity.
var attachments = new List <Attachment>();
// Reply to the activity we received with an activity.
var reply = MessageFactory.Attachment(attachments);
reply.Attachments.Add(Cards.GetHeroCardforStatus(apiresult.result[0].number, apiresult.result[0].short_description, incident_Api_Result.Result[0].value).ToAttachment());
await stepContext.Context.SendActivityAsync(reply, cancellationToken);
//await stepContext.Context.SendActivityAsync(MessageFactory.Text(concat), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
else
{
if (incident_Api_Result.Result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Incident is not yet updated by team"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
else if (apiresult.result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text("No Incident update Found:"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
}
}
else
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
// {
// // return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no details found for " + stepContext.Context.Activity.Text) }, cancellationToken);
// if (incident_Api_Result == null)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// if (incident_Api_Result != null)
// {
// if (incident_Api_Result.Result.Count != 0)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no update found for: " + incident_Api_Result.Result[0].number.ToString()), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// }
// }
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
//}
//else
//{
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//}
//return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.ContinueDialogAsync(cancellationToken);
// return await stepContext.ReplaceDialogAsync("MainDialog",bookingDetails,cancellationToken);
}
}
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
private async Task <DialogTurnResult> ConfirmStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
// var bookingDetails = (BookingDetails)stepContext.Options;
// bookingDetails.TravelDate = (string)stepContext.Result;
// var msg = $"Please confirm, I have you traveling to: {bookingDetails.Destination} from: {bookingDetails.Origin} on: {bookingDetails.TravelDate}";
// CoreBot.models.apiresult incidentno = null;
SNOWLogger nOWLogger = new SNOWLogger(Configuration);
String userinput = stepContext.Context.Activity.Text.Trim();
// var bookingDetails = (BookingDetails)stepContext.Options;
if ((BookingDetails)stepContext.Result != null)
{
var bookingDetails = (BookingDetails)stepContext.Context.TurnState["incID"];
if ((userinput.ToUpper().Contains("KB0")))
{
CoreBot.models.apiresult kbresult = nOWLogger.KBSearchByNumber(stepContext.Context.Activity.Text.Trim());
string concatkb = "";
if (kbresult.result.Count != 0)
{
for (int i = 0; i < kbresult.result.Count; i++)
{
concatkb += kbresult.result[i].number + " : " + kbresult.result[i].short_description + "\n" + kbresult.result[i].text + "\n";
}
}
else
{
//return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no detials found for KB No: " + stepContext.Context.Activity.Text) }, cancellationToken);
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no detials found for KB No: " + stepContext.Context.Activity.Text.Trim()), cancellationToken);
//await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.NextAsync(null, cancellationToken);
}
// return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(concatkb) }, cancellationToken);
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(concatkb), cancellationToken);
// var msg = $"Are you satisfied with the information? ";
//return await stepContext.PromptAsync(nameof(ConfirmPrompt), new PromptOptions { Prompt = MessageFactory.Text(msg) }, cancellationToken);
//await stepContext.NextAsync(stepContext, cancellationToken);
var msg = $"Are you satisfied with the information? \n Select \"No\" to create Incident ";
return(await stepContext.PromptAsync(nameof(ConfirmPrompt), new PromptOptions { Prompt = MessageFactory.Text(msg) }, cancellationToken));
}
else
if (bookingDetails.Incident_status.Equals("true"))
{
bookingDetails.Incident_status = "false";
// SNOWLogger nOWLoggerforinc = new SNOWLogger(Configuration);
// string concat = "";
if (bookingDetails != null)
{
return(await stepContext.BeginDialogAsync(nameof(IncDialog), bookingDetails, cancellationToken));
}
return(await stepContext.NextAsync(stepContext, cancellationToken));
// return await stepContext.BeginDialogAsync(nameof(BookingDialog), bookingDetails, cancellationToken);
}
}
else
{
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
private async Task <DialogTurnResult> OriginStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var incidentDetails = (IncidentDetails)stepContext.Options;
if (((IncidentDetails)stepContext.Options).Incident_No == null)
{
incidentDetails.Incident_No = (string)stepContext.Result.ToString().ToUpper();
}
string concat = "";
SNOWLogger nOWLoggerforinc = new SNOWLogger(Configuration);
if ((incidentDetails.Incident_No != null))
{
if (!(incidentDetails.Incident_No.Equals("")))
{
incident_Api_Result = nOWLoggerforinc.GetIncident(incidentDetails.Incident_No.ToUpper());
apiresult = nOWLoggerforinc.GetIncidentDetails(incidentDetails.Incident_No.ToUpper());
if (incident_Api_Result != null && apiresult != null)
{
if (incident_Api_Result.Result.Count != 0 && apiresult.result.Count != 0)
{
for (int i = 0; i < incident_Api_Result.Result.Count; i++)
{
concat += " \n " + apiresult.result[i].number + ":" + apiresult.result[i].short_description + " \n Status: " + incident_Api_Result.Result[i].value + " \n Active:" + apiresult.result[i].active;
}
// Cards are sent as Attachments in the Bot Framework.
// So we need to create a list of attachments for the reply activity.
var attachments = new List <Attachment>();
// Reply to the activity we received with an activity.
var reply = MessageFactory.Attachment(attachments);
reply.Attachments.Add(Cards.GetHeroCardforStatus(apiresult.result[0].number, apiresult.result[0].short_description, incident_Api_Result.Result[0].value).ToAttachment());
await stepContext.Context.SendActivityAsync(reply, cancellationToken);
return(await stepContext.PromptAsync(nameof(ChoicePrompt),
new PromptOptions
{
Prompt = MessageFactory.Text("Are you satisfied ? if not please select."),
Choices = ChoiceFactory.ToChoices(new List <string> {
"comment", "Escalate", "Satisfied"
}),
}, cancellationToken));
//await stepContext.Context.SendActivityAsync(MessageFactory.Text(concat), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.NextAsync(stepContext, cancellationToken);
}
else
{
if (incident_Api_Result.Result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Incident is not yet updated by team"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//return await stepContext.NextAsync(stepContext, cancellationToken);
return(await stepContext.PromptAsync(nameof(ChoicePrompt),
new PromptOptions
{
Prompt = MessageFactory.Text("Are you satisfied ? if Not please select."),
Choices = ChoiceFactory.ToChoices(new List <string> {
"Comment", "Escalate", "Satisfied"
}),
// Choices = ChoiceFactory.ToChoices(new List<string> { "Add my comment for SNOW team", "Escalate this issue", "I am Satisfied" }),
}, cancellationToken));
}
else if (apiresult.result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text("No Incident update Found:"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.NextAsync(stepContext, cancellationToken);
}
}
}
else
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
// {
// // return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no details found for " + stepContext.Context.Activity.Text) }, cancellationToken);
// if (incident_Api_Result == null)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// if (incident_Api_Result != null)
// {
// if (incident_Api_Result.Result.Count != 0)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no update found for: " + incident_Api_Result.Result[0].number.ToString()), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// }
// }
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
//}
//else
//{
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//}
//return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.ContinueDialogAsync(cancellationToken);
// return await stepContext.ReplaceDialogAsync("MainDialog",incidentDetails,cancellationToken);
}
}
//return await stepContext.EndDialogAsync(null, cancellationToken);
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
