public static bool CheckCFGAppisExist(string appName, string[] appNames = null)
{
try
{
if (appNames != null && appNames.Length > 0)
{
appName = appNames[0];
}
if (!string.IsNullOrEmpty(appName))
{
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgApplicationQuery appQuery =
new Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgApplicationQuery();
appQuery.Name = appName.Trim();
appQuery.TenantDbid = ConfigContainer.Instance().TenantDbId;
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgApplication appObject =
ConfigContainer.Instance().ConfServiceObject.RetrieveObject <Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgApplication>(appQuery);
return(appObject != null);
}
}
catch (Exception)
{
}
return(false);
}
/// <summary>
/// Updates the agent ready activity in the Database.
/// </summary>
public void UpdateAgentReadyActivity()
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("tblAgentNotReady") &&
!string.IsNullOrEmpty(ConfigContainer.Instance().GetValue("tblAgentNotReady")) && !string.IsNullOrEmpty(notreadyDBID))
{
string time = DateTime.Now.Hour.ToString() + ":" + DateTime.Now.Minute.ToString() + ":" + DateTime.Now.Second.ToString();
string query = "Update " + ConfigContainer.Instance().GetValue("tblAgentNotReady") + " set EndTime='" + time + "' where DBID=" + notreadyDBID;
db = new Database();
db.Provider = "System.Data.SqlClient";
db.ConnectionString = connectionString;
db.CreateConnection(true);
logger.Info("UpdateAgentReadyActivity: Connection Created");
db.ExecuteNonQuery(query);
logger.Info("UpdateAgentReadyActivity: Query Executed : " + query);
db.CloseConnection();
logger.Info("UpdateAgentReadyActivity: Connection Closed");
logger.Info("UpdateAgentReadyActivity : Exit");
}
}
catch (Exception ex)
{
logger.Error("Exception Occured during UpdateAgentReadyActivity : " + ex.Message);
}
}
public object Convert(object value, Type targetType, object parameter, System.Globalization.CultureInfo culture)
{
string input = value as string;
if (input.StartsWith("www"))
{
input = "http://" + input;
}
Uri uriResult;
bool result = Uri.TryCreate(input, UriKind.Absolute, out uriResult) &&
(uriResult.Scheme == Uri.UriSchemeHttp ||
uriResult.Scheme == Uri.UriSchemeHttps ||
uriResult.Scheme == Uri.UriSchemeFtp ||
uriResult.Scheme == Uri.UriSchemeFile);
if (result &&
(ConfigContainer.Instance().AllKeys.Contains("voice.enable.attach-data-popup-url") &&
((string)ConfigContainer.Instance().GetValue("voice.enable.attach-data-popup-url")).ToLower().Equals("true")))
{
return(Cursors.Hand);
}
else
{
return(DependencyProperty.UnsetValue);
}
}
// private CfgPerson _person = null;
#endregion Field Declaration
public void ReadApplicationValue(ConfService configProtocol, string applicationName)
{
try
{
// application = new CfgApplication(.Instance().ComObject);
//CfgApplicationQuery appQuery = new CfgApplicationQuery();
//appQuery.Name = applicationName;
//CfgApplication application = configProtocol.RetrieveObject<CfgApplication>(appQuery);
//if (application.Options.ContainsKey("agent.ixn.desktop"))
//{
// KeyValueCollection keyValue = (KeyValueCollection)application.Options["agent.ixn.desktop"];
if (ConfigContainer.Instance().AllKeys.Contains("interaction.case-data.transaction-object"))
{
ReadTransaction(configProtocol, ConfigContainer.Instance().GetAsString("interaction.case-data.transaction-object"));
}
if (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name"))
{
setting.VoiceDispositionKeyName = ConfigContainer.Instance().GetAsString("interaction.disposition.key-name");
}
if (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name"))
{
setting.VoiceDispositionCollectionName = ConfigContainer.Instance().GetAsString("interaction.disposition-collection.key-name");
}
//}
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
}
private bool CheckPlcaeTaken(string agentLoginId, out string Name)
{
Name = "";
try
{
if (!string.IsNullOrEmpty(agentLoginId) && agentLoginId != Settings.GetInstance().AgentLoginID)
{
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgSwitch cfgswich = ConfigContainer.Instance().ConfServiceObject.RetrieveObject <Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgSwitch>
(new Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgSwitchQuery()
{
Name = Settings.GetInstance().Switch.Name
});
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgAgentLogin agentLoginID =
ConfigContainer.Instance().ConfServiceObject.RetrieveObject <Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgAgentLogin>
(new Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgAgentLoginQuery()
{
LoginCode = agentLoginId, SwitchDbid = cfgswich.DBID
});
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgPerson person = ConfigContainer.Instance().ConfServiceObject.RetrieveObject <Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgPerson>(new Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.Queries.CfgPersonQuery()
{
LoginDbid = agentLoginID.DBID, SwitchDbid = cfgswich.DBID
});
Name = person.LastName + " " + person.FirstName;
return(true);
}
}
catch (Exception ex)
{ }
return(false);
}
/// <summary>
/// Reads the integration decision key collections.
/// </summary>
/// <param name="configProtocol">The configuration protocol.</param>
/// <param name="applicationName">Name of the application.</param>
/// <returns></returns>
#region ReadIntegrationDecisionKeyCollections
public void ReadIntegrationDecisionKeyCollections()
{
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.port-integration"))
{
Settings.GetInstance().EnablePortCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.port-integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.file-integration"))
{
Settings.GetInstance().EnableFileCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.file-integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.url-integration"))
{
Settings.GetInstance().EnableURLCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.url-integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.pipe-integration"))
{
Settings.GetInstance().EnablePipeCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.pipe-integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.db-integration"))
{
Settings.GetInstance().EnableCrmDbCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.db-integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("screen.pop.enable.ws.integration"))
{
Settings.GetInstance().EnableDualCommunication = ConfigContainer.Instance().GetAsBoolean("screen.pop.enable.ws.integration");
}
if (ConfigContainer.Instance().AllKeys.Contains("voice.enable.facet-all-property"))
{
Settings.GetInstance().EnablePortCommunication = ConfigContainer.Instance().GetAsBoolean("voice.enable.facet-all-property");
}
}
private string GetValue(string KeyName)
{
var value = string.Empty;
value = ConfigContainer.Instance().AllKeys.Contains(KeyName) ? ConfigContainer.Instance().GetValue(KeyName) : string.Empty;
return(value);
}
/// <summary>
/// Does the email accept.
/// </summary>
public void DoEmailAccept()
{
try
{
Dispatcher.Invoke(new Action(() =>
{
//if (!EmailNotifier.needPerformAccept)
// return;
//EmailNotifier.needPerformAccept = false;
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues acceptInteraction = interactionService.AcceptInteraction(eventInvite.TicketId, eventInvite.Interaction.InteractionId, eventInvite.ProxyClientId);
if (acceptInteraction.MessageCode == "200")
{
EmailMainWindow emailMainWindow = new EmailMainWindow(eventInvite, FirstName, LastName);
emailMainWindow.Show();
if (!ConfigContainer.Instance().AllKeys.Contains("email.enable.auto-answer") ||
(ConfigContainer.Instance().AllKeys.Contains("email.enable.auto-answer") &&
((string)ConfigContainer.Instance().GetValue("email.enable.auto-answer")).ToLower().Equals("false")))
{
HideWidow();
}
}
}));
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.ToString());
}
}
public void UpdateSelectedWorkbin()
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("CfgPerson"))
{
CfgPerson person = ConfigContainer.Instance().GetValue("CfgPerson") as CfgPerson;
if (!person.UserProperties.ContainsKey("agent.ixn.desktop"))
{
person.UserProperties.Add("agent.ixn.desktop", new KeyValueCollection());
}
KeyValueCollection option = person.UserProperties["agent.ixn.desktop"] as KeyValueCollection;
if (!string.IsNullOrEmpty(WorkbinUtility.Instance().SelectedWorkbinName))
{
if (!option.ContainsKey("workbins.workbin-selected"))
{
option.Add("workbins.workbin-selected", WorkbinUtility.Instance().SelectedWorkbinName);
}
else
{
option["workbins.workbin-selected"] = WorkbinUtility.Instance().SelectedWorkbinName;
}
}
person.UserProperties["agent.ixn.desktop"] = option;
person.Save();
person = null;
}
}
catch (Exception ex)
{
logger.Error("Error when updating selected workbin " + ex.ToString());
}
}
private void tabDataUC_SelectionChanged(object sender, SelectionChangedEventArgs e)
{
try
{
var item = sender as TabControl;
var selected = item.SelectedItem as TabItem;
if (selected.Header.ToString() == "_Dispositions" && _dispositionUC != null)
{
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
if (!string.IsNullOrEmpty(CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]))
{
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
}
else
{
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
"None");
}
_dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
}
}
catch (Exception ex)
{
logger.Error("Error occurred at tabDataUC_SelectionChanged" + ex.Message);
}
}
public void ReadTransaction(ConfService configProtocol, string transactionName)
{
try
{
// application = new CfgApplication(.Instance().ComObject);
//CfgTransactionQuery trasactionQuery = new CfgTransactionQuery();
//trasactionQuery.Name = transactionName;
//CfgTransaction transaction = configProtocol.RetrieveObject<CfgTransaction>(trasactionQuery);
//if (transaction != null)
//{
// if (transaction.UserProperties.ContainsKey("voice.case-data-filter"))
// {
KeyValueCollection keys = ConfigContainer.Instance().GetValue("VoiceAttachDataFilterKey") as KeyValueCollection;
//(KeyValueCollection)transaction.UserProperties["voice.case-data-filter"];
if (keys != null)
{
foreach (object value in keys.Values)
{
setting.VoiceFilterKey.Add(value.ToString());
}
}
// }
//}
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
}
public static List <string> ReadConfigKeys(string keyName, string[] defaultValues, List <string> validValues)
{
List <string> listValues = new List <string>();
Pointel.Logger.Core.ILog _logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType,
"AID");
try
{
if (ConfigContainer.Instance().AllKeys.Contains(keyName) &&
!string.IsNullOrEmpty(ConfigContainer.Instance().GetAsString(keyName).Trim()))
{
listValues = validValues.Intersect(ConfigContainer.Instance().GetAsString(keyName).Split(',').Select(x => x.Trim()).ToArray().ToList()).ToList();
if (listValues.Count > 1)
{
listValues = listValues.Distinct().ToList();
}
if (listValues.Count == 0)
{
listValues = new List <string>(defaultValues);
}
}
else
{
listValues = new List <string>(defaultValues);
}
}
catch (Exception generalException)
{
_logger.Error("btnAdvanceSearch_Click: Error occurred as " + generalException.ToString());
}
return(listValues);
}
/// <summary>
/// Mouses the left button down.
/// </summary>
/// <param name="sender">The sender.</param>
/// <param name="e">The <see cref="MouseButtonEventArgs"/> instance containing the event data.</param>
private void MouseLeftButtonDown(object sender, MouseButtonEventArgs e)
{
try
{
this.DragMove();
if (!(ConfigContainer.Instance().AllKeys.Contains("allow.system-draggable") &&
((string)ConfigContainer.Instance().GetValue("allow.system-draggable")).ToLower().Equals("true")))
{
if (Left < 0)
{
Left = 0;
}
if (Top < 0)
{
Top = 0;
}
if (Left > SystemParameters.WorkArea.Right - Width)
{
Left = SystemParameters.WorkArea.Right - Width;
}
if (Top > SystemParameters.WorkArea.Bottom - Height)
{
Top = SystemParameters.WorkArea.Bottom - Height;
}
;
}
}
catch { }
}
/// <summary>
/// Initializes a new instance of the <see cref="DialPad"/> class.
/// </summary>
public DialPad(ChatUtil chatUtil)
{
InitializeComponent();
_chatUtil = chatUtil;
this.DataContext = _chatUtil;
txtNumbers.Focus();
_chatUtil.Contacts.Clear();
_chatUtil.ContactsFilter.Clear();
_chatUtil.DialedNumbers = string.Empty;
MenuItem mnuItem = new MenuItem();
mnuItem.Header = "Dial";
mnuItem.VerticalContentAlignment = VerticalAlignment.Center;
mnuItem.Height = 18;
mnuItem.Background = System.Windows.Media.Brushes.Transparent;
mnuItem.Icon = new System.Windows.Controls.Image {
Height = 12, Width = 12, Source = _chatDataContext.GetBitmapImage(new Uri("/Agent.Interaction.Desktop;component/Images/Voice.Short.png", UriKind.Relative))
};
mnuItem.Click += new RoutedEventHandler(mnuItem_Click);
_phoneBookMenu.Items.Add(mnuItem);
if (_chatUtil.DialedNumbers.Length >= 9 && _chatUtil.ModifiedTextSize != 0)
{
txtNumbers.FontSize = _chatUtil.ModifiedTextSize;
}
Loaded += (s, e) =>
{
Window.GetWindow(this)
.Closing += (s1, e1) => Somewhere();
};
if (ConfigContainer.Instance().AllKeys.Contains("voice.enable.phonebook.double-click-to-call") && ((string)ConfigContainer.Instance().GetValue("voice.enable.phonebook.double-click-to-call")).ToLower().Equals("true"))
{
dgvContact.MouseDoubleClick += new MouseButtonEventHandler(dgvContact_MouseDoubleClick);
}
}
/// <summary>
/// Inserts the agent login activity.
/// </summary>
public void InsertAgentLoginActivity()
{
try
{
if (ConfigContainer.Instance().AllKeys.Contains("tblAgentLogin") &&
!string.IsNullOrEmpty(ConfigContainer.Instance().GetValue("tblAgentLogin")) && !string.IsNullOrEmpty(settings.AgentLoginID))
{
logger.Info("InsertAgentLoginActivity : Entry");
string time = DateTime.Now.Hour.ToString() + ":" + DateTime.Now.Minute.ToString() + ":" + DateTime.Now.Second.ToString();
string query = "Insert into " + ConfigContainer.Instance().GetValue("tblAgentLogin") +
"(Date,AgentLoginID,TimeStamp) values('" + DateTime.Now.Date.ToString() + "','" + settings.AgentLoginID + "','" + time + "')";
db = new Database();
db.Provider = "System.Data.SqlClient";
db.ConnectionString = connectionString;
db.CreateConnection(true);
logger.Info("InsertAgentLoginActivity: Connection Created");
db.ExecuteNonQuery(query);
logger.Info("InsertAgentLoginActivity: Query Executed : " + query);
db.CloseConnection();
logger.Info("InsertAgentLoginActivity: Connection Closed");
GetLoginDBID(ConfigContainer.Instance().GetValue("tblAgentLogin"), DateTime.Now.Date.ToString(), settings.AgentLoginID, time);
logger.Info("InsertAgentLoginActivity : Exit");
}
}
catch (Exception ex)
{
logger.Error("Exception During Inserting AgentLoginActivity: " + ex.Message);
}
}
public void LoadDispostionCodes(string interactionID)
{
try
{
if (_chatDataContext.LoadDispositionCodes != null && _chatDataContext.LoadSubDispositionCodes != null)
{
_chatDataContext.dicCMEObjects.Clear();
_chatDataContext.dicCMEObjects.Add("chat.disposition.codes", _chatDataContext.LoadDispositionCodes);
_chatDataContext.dicCMEObjects.Add("chat.subdisposition.codes", _chatDataContext.LoadSubDispositionCodes);
if (ConfigContainer.Instance().AllKeys.Contains("interaction.enable.multi-dispositioncode") && (((string)ConfigContainer.Instance().GetValue("interaction.enable.multi-dispositioncode")).ToLower().Equals("true")))
{
_chatDataContext.dicCMEObjects.Add("enable.multidisposition.enabled", true);
}
else
{
_chatDataContext.dicCMEObjects.Add("enable.multidisposition.enabled", false);
}
_chatDataContext.dicCMEObjects.Add("DispositionCodeKey", _chatDataContext.DisPositionKeyName);
if (ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-object-name"))
{
_chatDataContext.dicCMEObjects.Add("DispositionName", (string)ConfigContainer.Instance().GetValue("interaction.disposition-object-name"));
}
else
{
_chatDataContext.dicCMEObjects.Add("DispositionName", string.Empty);
}
Pointel.Interactions.DispositionCodes.InteractionHandler.Listener _dispositionCodeListener = new Pointel.Interactions.DispositionCodes.InteractionHandler.Listener();
_dispositionCodeListener.NotifyCMEObjects(_chatDataContext.dicCMEObjects);
DispositionData disData = new DispositionData()
{
InteractionID = interactionID
};
_dispositionUC = _dispositionCodeListener.CreateUserControl();
_chatDataContext.DispositionObjCollection = new KeyValuePair <string, object>("DispositionObj", _dispositionUC);
stpDispCodelist.Children.Clear();
_dispositionUC.NotifyDispositionCodeEvent += new Pointel.Interactions.DispositionCodes.UserControls.Disposition.NotifyDispositionCode(NotifyDispositionCodeEvent);
_dispositionUC.Dispositions(Pointel.Interactions.IPlugins.MediaTypes.Chat, disData);
if (_dispositionUC != null)
{
if (!_dispositionUserControls.ContainsKey(interactionID))
{
_dispositionUserControls.Add(interactionID, _dispositionUC);
}
else
{
_dispositionUserControls[interactionID] = _dispositionUC;
}
stpDispCodelist.Children.Add(_dispositionUC);
}
isFirstTimeCall = false;
}
}
catch (Exception generalException)
{
_logger.Error("Error Occurred as LoadDispostionCodes() :" + generalException.Message);
}
}
public CaseWindow()
{
InitializeComponent();
this.DataContext = Datacontext.GetInstance();
this._configContainer = ConfigContainer.Instance();
ShadowEffect.ShadowDepth = 0;
ShadowEffect.Opacity = 0.5;
ShadowEffect.Softness = 0.5;
ShadowEffect.Color = (Color)ColorConverter.ConvertFromString("#003660");
//webBrowser.Visibility = System.Windows.Visibility.Visible;
//webBrowser.Navigate(new Uri("https://www.google.com"));
}
public void StartHIMMSIntegration()
{
Thread objThread = new Thread(() =>
{
try
{
CfgApplication application = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgApplication"))
{
application = ConfigContainer.Instance().GetValue("CfgApplication");
}
if (application != null)
{
if (!application.Options.ContainsKey("himms-integration"))
{
_logger.Warn("The HIMMS integration's configuration not found.");
return;
}
KeyValueCollection kvHIMMS = application.Options.GetAsKeyValueCollection("himms-integration");
HimmsIntegrationData objHimmsConfiguration = new HimmsIntegrationData();
_logger.Trace("Try to parse the HIMMS configuration.");
objHimmsConfiguration.ParseConfiguration(kvHIMMS);
_logger.Trace("The HIMMS configuration parsed successfully.");
//mannual login.
//objHimmsConfiguration.UserName = username;
//objHimmsConfiguration.Password = password;
if (objHimmsConfiguration.IsEnabled)
{
HimmsSubscriber objHimmsSubscriber = new HimmsSubscriber(objHimmsConfiguration);
_logger.Trace("Try to subcribe the HIMMS integration.");
objHimmsSubscriber.Subscribe(newCallDataProvider);
_logger.Trace("The HIMMS integration subscribed successfully.");
}
}
else
{
_logger.Warn("The application object is null while start HIMMS integration.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as " + generalException.Message);
_logger.Trace("Error Trace : " + generalException.StackTrace);
}
});
objThread.Start();
}
public static int EmailMaxAttachmentSize()
{
//Get Attachment Max Size
int EmailAttachmentMaxSize = 0;
var sizeString = (ConfigContainer.Instance().AllKeys.Contains("email.max-attachments-size") ? (string)ConfigContainer.Instance().GetValue("email.max-attachments-size") : string.Empty);
var amSize = 0;
if (int.TryParse(sizeString, out amSize))
{
EmailAttachmentMaxSize = amSize;
}
return(EmailAttachmentMaxSize);
}
/// <summary>
/// Handles the Loaded event of the UserControl control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void UserControl_Loaded(object sender, RoutedEventArgs e)
{
this.DataContext = emailDetails;
ConvertUserData();
txtNotes.Text = notes;
if (!(ConfigContainer.Instance().AllKeys.Contains("email.enable.add-case-data") &&
((string)ConfigContainer.Instance().GetValue("email.enable.add-case-data")).ToLower().Equals("true")) &&
_caseDataAdd != null && _caseDataAdd.Items.Count > 0)
{
btnAddCaseData.Visibility = Visibility.Collapsed;
}
LoadDispostionCodes(interactionId);
}
/// <summary>
/// Handles the Checked event of the ChkApplicationLevel control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void ChkApplicationLevel_Checked(object sender, RoutedEventArgs e)
{
Thread contactControl;
try
{
//if (ConfigContainer.Instance().AllKeys.Contains("GlobalContacts") && ConfigContainer.Instance().GetValue("GlobalContacts") != null)
// ProcessConfigurationData(ConfigContainer.Instance().GetValue("GlobalContacts"));
if (ConfigContainer.Instance().AllKeys.Contains("GlobalContacts") && ConfigContainer.Instance().GetValue("GlobalContacts") != null)
{
try
{
_chatDataContext.HshApplicationLevel.Clear();
foreach (var name in ((KeyValueCollection)ConfigContainer.Instance().GetValue("GlobalContacts")).AllKeys.Where(name => !_chatDataContext.HshApplicationLevel.ContainsKey(name)))
{
_chatDataContext.HshApplicationLevel.Add(name, ((KeyValueCollection)ConfigContainer.Instance().GetValue("GlobalContacts"))[name].ToString());
}
}
catch (Exception ex)
{
logger.Error("Error loading when Global contacts : " + ((ex.InnerException == null) ? ex.Message : ex.InnerException.ToString()));
}
}
_applcationContact = (Hashtable)_chatDataContext.HshApplicationLevel;
if (!_applcationContact.ContainsKey("type"))
{
_applcationContact.Add("type", 12);
}
else
{
_applcationContact["type"] = 12;
}
contactControl = new Thread(new ParameterizedThreadStart(ContactController));
contactControl.Start((object)_applcationContact);
isGlobalContactChecked = true;
}
catch (Exception commonException)
{
logger.Error("chkApplicationLevel_CheckedChanged : Error occurred while getting contact details from application level " +
commonException.ToString());
}
finally
{
contactControl = null;
}
}
public static bool IsEmailReachMaximumCount()
{
int maximumEmailCount = 5;
if (ConfigContainer.Instance().AllKeys.Contains("email.max.intstance-count"))
{
int.TryParse(((string)ConfigContainer.Instance().GetValue("email.max.intstance-count")), out maximumEmailCount);
}
List <Window> emailWindows = Application.Current.Windows.Cast <Window>().Where(x => x.Title.Equals("Email")).ToList();
if (emailWindows.Count == maximumEmailCount)
{
return(true);
}
return(false);
}
/// <summary>
/// Handles the Checked event of the ChkGroupLevel control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void ChkGroupLevel_Checked(object sender, RoutedEventArgs e)
{
Thread contactControl;
try
{
if (ConfigContainer.Instance().AllKeys.Contains("GroupContacts") && ConfigContainer.Instance().GetValue("GroupContacts") != null)
{
ChatDataContext.hshLoadGroupContact.Clear();
try
{
foreach (string name in ((KeyValueCollection)ConfigContainer.Instance().GetValue("GroupContacts")).Keys)
{
ChatDataContext.hshLoadGroupContact.Add(name, ((KeyValueCollection)ConfigContainer.Instance().GetValue("GroupContacts"))[name].ToString());
}
}
catch (Exception ex)
{
logger.Error("Error loading when Group contacts : " + ((ex.InnerException == null) ? ex.Message : ex.InnerException.ToString()));
}
}
groupContact = (Hashtable)ChatDataContext.hshLoadGroupContact;
if (!groupContact.ContainsKey("type"))
{
groupContact.Add("type", 13);
}
else
{
groupContact["type"] = 13;
}
contactControl = new Thread(new ParameterizedThreadStart(ContactController));
contactControl.Start((object)groupContact);
isGroupContactChecked = true;
}
catch (Exception generalException)
{
logger.Error("chkGroup_CheckedChanged : Error occurred while getting contact details from agent group level " +
generalException.ToString());
}
finally
{
contactControl = null;
//GC.Collect();
}
}
/// <summary>
/// Converts a value.
/// </summary>
/// <param name="value">The value produced by the binding source.</param>
/// <param name="targetType">The type of the binding target property.</param>
/// <param name="parameter">The converter parameter to use.</param>
/// <param name="culture">The culture to use in the converter.</param>
/// <returns>A converted value. If the method returns null, the valid null value is used.</returns>
public object Convert(object value, Type targetType, object parameter, System.Globalization.CultureInfo culture)
{
ImageSource imgSource = null;
if (value.ToString().ToLower().Contains("email"))
{
imgSource = new BitmapImage(new Uri((ConfigContainer.Instance().AllKeys.Contains("image-path") ? (string)ConfigContainer.Instance().GetValue("image-path") : string.Empty) + "\\Email\\Email.png", UriKind.Relative));
}
else if (value.ToString().ToLower().Contains("chat"))
{
imgSource = new BitmapImage(new Uri((ConfigContainer.Instance().AllKeys.Contains("image-path") ? (string)ConfigContainer.Instance().GetValue("image-path") : string.Empty) + "\\Chat\\Chat.png", UriKind.Relative));
}
else
{
imgSource = null;
}
return(imgSource);
}
public void StartWebIntegration(List <ApplicationDataDetails> lstApplication)
{
try
{
if (lstApplication != null)
{
CfgApplication application = null;
if (ConfigContainer.Instance().AllKeys.Contains("CfgApplication"))
{
application = ConfigContainer.Instance().GetValue("CfgApplication");
}
if (application != null)
{
List <WebIntegrationData> lstWebIntegration = GetConfiguredIntegration <WebIntegrationData>("web-integration.");
if (lstWebIntegration != null)
{
for (byte index = 0; index < lstWebIntegration.Count; index++)
{
if (lstWebIntegration[index].IsConditional && lstApplication.Any(x => x.ApplicationName == lstWebIntegration[index].ApplicationName))
{
DesktopMessenger.totalWebIntegration++;
lstWebIntegration[index].ApplicationData = lstApplication.SingleOrDefault(x => x.ApplicationName == lstWebIntegration[index].ApplicationName);
UrlSubscriber objUrlIntegration = new UrlSubscriber(lstWebIntegration[index]);
objUrlIntegration.Subscribe(newCallDataProvider);
// If it is need , Need to call OnNext method.
//objUrlIntegration.OnNext(null);
}
}
}
}
}
else
{
_logger.Warn("The web integration is null.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as " + generalException.Message);
_logger.Trace("Error trace: " + generalException.Message);
}
}
/// <summary>
/// Reads the case data push URL disposition.
/// </summary>
public void ReadCaseDataPushUrlDisposition()
{
try
{
loadCaseDataKey.Clear();
loadCaseDataFilterKey.Clear();
loadCaseDataSortingKey.Clear();
loadAvailablePushURL.Clear();
dispositionCodes.Clear();
dispositionSubCodes.Clear();
if (ConfigContainer.Instance().AllKeys.Contains("ChatAttachDataKey") && ConfigContainer.Instance().GetValue("ChatAttachDataKey") != null)
{
loadCaseDataKey = ConfigContainer.Instance().GetValue("ChatAttachDataKey");
}
if (ConfigContainer.Instance().AllKeys.Contains("ChatAttachDataFilterKey") && ConfigContainer.Instance().GetValue("ChatAttachDataFilterKey") != null)
{
loadCaseDataFilterKey = ConfigContainer.Instance().GetValue("ChatAttachDataFilterKey");
}
if (ConfigContainer.Instance().AllKeys.Contains("ChatAttachDataSortKey") && ConfigContainer.Instance().GetValue("ChatAttachDataSortKey") != null)
{
loadCaseDataSortingKey = ConfigContainer.Instance().GetValue("ChatAttachDataSortKey");
}
if (ConfigContainer.Instance().AllKeys.Contains("ChatPushUrl") && ConfigContainer.Instance().GetValue("ChatPushUrl") != null)
{
loadAvailablePushURL = ConfigContainer.Instance().GetValue("ChatPushUrl");
}
if (ConfigContainer.Instance().AllKeys.Contains("chat.disposition.codes"))
{
dispositionCodes = ConfigContainer.Instance().GetValue("chat.disposition.codes");
}
if (ConfigContainer.Instance().AllKeys.Contains("interaction.enable.multi-dispositioncode") && (((string)ConfigContainer.Instance().GetValue("interaction.enable.multi-dispositioncode")).ToLower().Equals("true")))
{
if (ConfigContainer.Instance().AllKeys.Contains("chat.subdisposition.codes"))
{
dispositionSubCodes = ConfigContainer.Instance().GetValue("chat.subdisposition.codes");
}
}
}
catch (Exception ex)
{
logger.Error((ex.InnerException == null) ? ex.Message : ex.InnerException.ToString());
}
}
private bool IsValidQueue(string queueName)
{
try
{
CfgScriptQuery qScripts = new CfgScriptQuery();
qScripts.ScriptType = Genesyslab.Platform.Configuration.Protocols.Types.CfgScriptType.CFGInteractionQueue;
qScripts.Name = queueName;
qScripts.TenantDbid = ConfigContainer.Instance().TenantDbId;
CfgScript interactionqueue = ((Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService)ConfigContainer.Instance().ConfServiceObject).RetrieveObject <CfgScript>(qScripts);
if (interactionqueue != null)
{
return(true);
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred as :" + generalException.ToString());
}
return(false);
}
public bool StorerDispositionDetail(DispositionDetail objDispositionDetail, out string ErrorMessage)
{
ErrorMessage = string.Empty;
try
{
string _query = GenerateInserQuery(objDispositionDetail);
_logger.Info("Query: " + _query);
Database db = new Database();
db.Provider = "System.Data.OracleClient";
_logger.Info("Forming connection string for disposition db.");
if (ConfigContainer.Instance().AllKeys.Contains("disposition.db.servicename"))
{
db.ConnectionString = "Data Source = (Description=(Address_list=(Address=(Protocol=TCP)(HOST=" + GetValue("disposition.db.host") + ")(PORT=" + GetValue("disposition.db.port") + ")))" +
"(CONNECT_DATA=(SERVICE_NAME=" + GetValue("disposition.db.servicename") + ")));User Id =" + GetValue("disposition.db.userid") + ";Password="******"disposition.db.Password");
}
else if (ConfigContainer.Instance().AllKeys.Contains("disposition.db.sid"))
{
db.ConnectionString = "Data Source = (Description=(Address_list=(Address=(Protocol=TCP)(HOST=" + GetValue("disposition.db.host") + ")(PORT=" + GetValue("disposition.db.port") + ")))" +
"(CONNECT_DATA=(SID=" + GetValue("disposition.db.sid") + ")));User Id =" + GetValue("disposition.db.userid") + ";Password="******"disposition.db.Password");
}
_logger.Info("Disposition db connection string : " + db.ConnectionString);
if (string.IsNullOrEmpty(db.ConnectionString))
{
throw new Exception("The database connection string is not configured to disposition database.");
}
db.CreateConnection(true);
db.ExecuteNonQuery(_query);
db.CloseConnection();
db = null;
ErrorMessage = "Success";
return(true);
}
catch (System.Exception _generalException)
{
ErrorMessage = _generalException.Message;
_logger.Error("Error Occurred as " + _generalException.Message);
}
return(false);
}
void mediaPlayer_MediaEnded(object sender, EventArgs e)
{
try
{
mediaPlayer.Stop();
//Check the duration is -1, then repeat the audio.
if (!string.IsNullOrEmpty(((string)ConfigContainer.Instance().GetValue("email.ringing-bell")).Split('|')[2]) && (((string)ConfigContainer.Instance().GetValue("email.ringing-bell")).Split('|')[2]) == "-1")
{
mediaPlayer.Play();
}
else
{
isPlayTone = false;
}
}
catch (Exception ex)
{
logger.Error("Error occurred in media player ended event " + ex.Message);
}
}
public void BindGrid()
{
try
{
if (_chatUtil.UserData.Count != 0)
{
_chatUtil.NotifyCaseData.Clear();
foreach (string key in _chatUtil.UserData.Keys)
{
if (_chatUtil.NotifyCaseData.Count(p => p.Key == key) == 0)
{
if (ConfigContainer.Instance().AllKeys.Contains("chat.enable.case-data-filter") && (((string)ConfigContainer.Instance().GetValue("chat.enable.case-data-filter")).ToLower().Equals("true")))
{
if ((_chatDataContext.LoadCaseDataFilterKeys != null && _chatDataContext.LoadCaseDataFilterKeys.Contains(key)) || (_chatDataContext.LoadCaseDataFilterKeys != null && _chatDataContext.LoadCaseDataKeys.Contains(key)))
{
_chatUtil.NotifyCaseData.Add(new ChatCaseData(key, _chatUtil.UserData[key].ToString()));
}
}
else
{
_chatUtil.NotifyCaseData.Add(new ChatCaseData(key, _chatUtil.UserData[key].ToString()));
}
}
}
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DisPositionKeyName, _chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString()));
}
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DispositionCollectionKeyName))
{
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, _chatUtil.UserData[_chatDataContext.DispositionCollectionKeyName].ToString()));
}
_chatUtil.NotifyCaseData = new ObservableCollection <IChatCaseData>(_chatUtil.NotifyCaseData.OrderBy(callData => callData.Key));
}
}
catch (Exception generalException)
{
_logger.Error("Error Occurred as BindGrid() :" + generalException.Message);
}
}
