public IMessage GetContactsforForwardMail(string searchText, int maxresults, out bool isIndex, string[] contactIDs = null)
{
IMessage response = null;
try
{
var stringlist = new string[] { "EmailAddress", "FirstName", "LastName", "PhoneNumber" };
if (ContactDataContext.GetInstance().IsContactIndexFound)
{
isIndex = true;
string query = "TenantId:" + ConfigContainer.Instance().TenantDbId;
//Add EmailAddress, FirstName, LastName and PhoneNumber for searching
string subQuery = "";
foreach (string key in stringlist)
{
if (!Settings.ContactDataContext.GetInstance().ContactValidAttribute.ContainsKey(key))
{
continue;
}
subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + key + ":" + searchText + "*";
}
if (!string.IsNullOrEmpty(subQuery))
{
query += " AND (" + subQuery + ")";
}
//Add ContactIDs for searching
subQuery = string.Empty;
if (contactIDs != null && contactIDs.Length > 0)
{
//System.Threading.Tasks.Parallel.ForEach(contactIDs, contactID =>
//{
// subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + "Id" + ":" + contactID;
//});
for (int i = 0; i < contactIDs.Length; i++)
{
subQuery += (!string.IsNullOrEmpty(subQuery) ? " OR " : "") + "Id" + ":" + contactIDs[i];
}
if (!string.IsNullOrEmpty(subQuery))
{
query += " AND (" + subQuery + ")";
}
maxresults = contactIDs.Length;
}
response = SearchContact(query, maxresults);
}
else
{
isIndex = false;
if (contactIDs != null && contactIDs.Length > 0)
{
return(response);
}
//Assign Search Criteria Collection for searching
SearchCriteriaCollection searchCriteriaCollection = new SearchCriteriaCollection();
//Assign Complex Search Criteria for searching
var csub1 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
}; // Add cChildOr1 in csub1
var csub2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
}; // Add cChildOr2 in csub2
//Add EmailAddress, FirstName, LastName and PhoneNumber for searching
StringList attributeList = new StringList();
string attributeValue = "*".Equals(searchText) ? "" : searchText;
csub1.Criterias = new SearchCriteriaCollection();
for (int index = 0; index < stringlist.Length; index++)
{
attributeList.Add(stringlist[index]);
var cChildOr1 = new ComplexSearchCriteria()
{
Prefix = Prefixes.Or
};
cChildOr1.Criterias = new SearchCriteriaCollection();
SimpleSearchCriteria simpleSearchCriteria = new SimpleSearchCriteria()
{
AttrName = stringlist[index], AttrValue = attributeValue + "*", Operator = new NullableOperators(Operators.Like)
};
cChildOr1.Criterias.Add(simpleSearchCriteria);
if (contactIDs != null && contactIDs.Length > 0)
{
csub1.Criterias.Add(cChildOr1);
}
else
{
searchCriteriaCollection.Add(cChildOr1);
}
}
//if (contactIDs != null && contactIDs.Length > 0)
//{
//Add ContactIDs for searching
//csub2.Criterias = new SearchCriteriaCollection();
//for (int i = 0; i < contactIDs.Length; i++)
//{
// var cChildOr2 = new ComplexSearchCriteria() { Prefix = Prefixes.Or };
// cChildOr2.Criterias = new SearchCriteriaCollection();
// SimpleSearchCriteria simpleSearchCriteria = new SimpleSearchCriteria() { AttrName = Genesyslab.Platform.Contacts.Protocols.ContactSearchCriteriaConstants.ContactId, AttrValue = contactIDs[i], Operator = new NullableOperators(Operators.Equal) };
// cChildOr2.Criterias.Add(simpleSearchCriteria);
// // Add cChildOr2 in csub2
// csub2.Criterias.Add(cChildOr2);
//}
//Finally add sub1 and sub2 in searchCriteriaCollection
//searchCriteriaCollection.Add(csub1);
//searchCriteriaCollection.Add(csub2);
//}
attributeList.Add("MergeId");
response = GetContactList(ConfigContainer.Instance().TenantDbId, attributeList, searchCriteriaCollection, maxresults);
}
}
catch (Exception generalException)
{
isIndex = false;
logger.Error("Error occurred as : " + generalException.ToString());
}
return(response);
}
/// <summary>
/// Gets the interaction count.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <param name="contactID">The contact unique identifier.</param>
/// <returns></returns>
public static OutputValues GetTotalInteractionCount(string contactID, string interactionId)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestCountInteractions requestCountInteractions = RequestCountInteractions.Create();
requestCountInteractions.TenantId = Settings.tenantDBID;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Status, AttrValue = ((int)Statuses.InProcess).ToString(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Id, AttrValue = null, Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestCountInteractions.SearchCriteria = new SearchCriteriaCollection();
requestCountInteractions.SearchCriteria = srchCrit;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestCountInteractions-------------");
logger.Info("Interaction ID :" + interactionId);
logger.Info("Contact ID :" + contactID);
logger.Info("-------------------------------------------------");
IMessage response = Settings.UCSProtocol.Request(requestCountInteractions);
if (response != null)
{
logger.Trace(response.ToString());
output.IContactMessage = response;
output.MessageCode = "200";
output.Message = "Received Total InProcess Interaction count Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Don't Received Total InProcess Interaction count Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetInteractionCount() : Universal Contact Server Protocol is Null");
}
}
catch (Exception error)
{
logger.Error("GetInteractionCount(): Error occurred while retrieving total in-process interaction count :" + error.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = error.Message;
}
return(output);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string mediaType, string contactID)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = mediaType.ToLower(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Status, AttrValue = ((int)Statuses.Stopped).ToString(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
stringList.Add("StartDate");
stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = Settings.tenantDBID;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetRecentInteractionList-------------");
logger.Info("Media Type :" + mediaType);
logger.Info("Contact ID :" + contactID);
logger.Info("----------------------------------------------");
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null)
{
logger.Trace(response.ToString());
output.IContactMessage = response;
output.MessageCode = "200";
output.Message = "Received Recent Interaction List Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "200";
output.Message = "Doesn't Received Recent Interaction List Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="contactID">The contact unique identifier.</param>
/// <param name="tenantId">The tenant unique identifier.</param>
/// <param name="attributesNames">The attributes names.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string contactID, int tenantId, string interactionID, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Id, AttrValue = interactionID, Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
//stringList.Add("StartDate");
//stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = tenantId;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null && response.Id == EventInteractionListGet.MessageId)
{
//EventInteractionListGet eventInteractionListGet = (EventInteractionListGet)response;
//if (eventInteractionListGet != null && eventInteractionListGet.InteractionData != null)
//{
// interactionDataList = eventInteractionListGet.InteractionData;
// logger.Info("------------RequestGetRecentInteractionList-------------");
// logger.Info("Media Type :" + mediaType);
// logger.Info("Contact ID :" + contactID);
// logger.Info("----------------------------------------------");
// logger.Trace(eventInteractionListGet.ToString());
// output.MessageCode = "200";
// output.Message = "Received Recent Interaction List Successfully";
// output.GetInteractionDataList = interactionDataList;
//}
output.MessageCode = "200";
output.Message = "Get Recent Interaction List Successful";
output.IContactMessage = response;
}
else
{
output.MessageCode = "2001";
output.Message = "Get Recent Interaction List Failed";
output.IContactMessage = response;
}
}
else
{
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
output.IContactMessage = null;
}
return(output);
}
