public static void Run()
{
const string persistenceKey = "PPSE-LastSupportDeltaId";
string lastDeltaIdString = Persistence.Key[persistenceKey];
int lastDeltaId = 0;
if (!String.IsNullOrEmpty(lastDeltaIdString))
{
lastDeltaId = Int32.Parse(lastDeltaIdString);
}
SupportCaseDelta[] deltas = SupportDatabase.GetCaseDeltas(lastDeltaId);
foreach (SupportCaseDelta delta in deltas)
{
if (delta.Verb == "Incoming email")
{
try
{
CommunicationTurnaround.Create(Organization.PPSE, delta.SupportCaseId, delta.DateTime);
}
catch (Exception)
{
// Ignore if can't create
}
}
else if (delta.Verb == "Replied")
{
try
{
CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
delta.SupportCaseId);
turnaround.SetResponded(delta.DateTime, null);
}
catch (Exception)
{
}
}
else if (delta.Verb == "Closed")
{
try
{
CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
delta.SupportCaseId);
turnaround.Close(delta.DateTime, null);
}
catch (Exception)
{
// if can't find, ignore
}
}
else if (delta.Changes.Contains("'Spam'"))
{
try
{
CommunicationTurnaround turnaround = CommunicationTurnaround.FromIdentity(Organization.PPSE, 1,
delta.SupportCaseId);
turnaround.Close(delta.DateTime, null);
}
catch (Exception)
{
}
}
if (delta.SupportCaseDeltaId > lastDeltaId)
{
lastDeltaId = delta.SupportCaseDeltaId;
}
}
Persistence.Key[persistenceKey] = lastDeltaId.ToString();
}
