public static ICollection <CfgPerson> RetrieveAgentListfromAgentGroup(IConfService _confService,
int tenantid, CfgGroup group)
{
ICollection <CfgPerson> person = null;
CfgAgentGroup agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
qagentgroup.Dbid = group.DBID;
agentgroup = _confService
.RetrieveObject <CfgAgentGroup>(qagentgroup);
person = agentgroup.Agents;
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(person);
}
public ICollection GetAllObjectsForType(string objectType)
{
switch (objectType)
{
case "CFGApplication":
CfgApplicationQuery appQuery = new CfgApplicationQuery(confServiceContract);
var apps = confServiceContract.RetrieveMultipleObjects <CfgApplication>(appQuery);
return(BuildObjectDictionary(apps));
case "CFGAgentGroup":
CfgAgentGroupQuery agQuery = new CfgAgentGroupQuery(confServiceContract);
var agentGroups = confServiceContract.RetrieveMultipleObjects <CfgAgentGroup>(agQuery);
return(BuildObjectDictionary(agentGroups));
}
return(null);
}
/// <summary>
/// 获取座席组
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static CfgAgentGroup RetrieveAgentGroup(IConfService _confService, int dbid,
int tenantid)
{
CfgAgentGroup agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
qagentgroup.Dbid = dbid;
agentgroup = _confService
.RetrieveObject <CfgAgentGroup>(qagentgroup);
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(agentgroup);
}
/// <summary>
/// 获取座席组列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgAgentGroup> RetrieveAgentGroupList(IConfService _confService,
int tenantid)
{
ICollection <CfgAgentGroup> agentgroup = null;
CfgAgentGroupQuery qagentgroup = new CfgAgentGroupQuery(_confService);
try
{
qagentgroup.TenantDbid = tenantid;
agentgroup = _confService
.RetrieveMultipleObjects <CfgAgentGroup>(qagentgroup);
}
catch (Exception ex)
{
log.Error("获取qagentgroup列表失败 " + ex.Message);
}
return(agentgroup);
}
/// <summary>
/// The Will Retrieve the Pperson Id of which group the login agent is superadmin.
/// If the User is Agent Means it will not Performed.
/// </summary>
public static List <string> GetMyTeamAgentId()
{
List <string> empId = new List <string>();
CfgAgentGroupQuery agentGroupQuery = new CfgAgentGroupQuery();
agentGroupQuery.TenantDbid = ConfigContainer.Instance().TenantDbId;
ICollection <CfgAgentGroup> agentGroups = ConfigContainer.Instance().ConfServiceObject.RetrieveMultipleObjects <CfgAgentGroup>(agentGroupQuery);
if (agentGroups != null && agentGroups.Count > 0)
{
//this is added by sakthikumar to determine the age is admin or not.
WorkbinUtility.Instance().AgentGroup = agentGroups.Where(x => x != null && x.GroupInfo != null && x.GroupInfo.Managers != null && x.GroupInfo.Managers.Where(y => y.EmployeeID.Equals(ConfigContainer.Instance().AgentId)).ToList().Count > 0).ToList();
WorkbinUtility.Instance().IsSuperadmin = WorkbinUtility.Instance().AgentGroup.Count > 0;
foreach (CfgAgentGroup agentgroup in WorkbinUtility.Instance().AgentGroup)
{
foreach (CfgPerson person in agentgroup.Agents)
{
empId.Add(person.EmployeeID);
}
}
}
return(empId);
}
