public ActionResult CallQueueCustomersCompleted(string id, CallQueueCustomersReportModelListModel model)
{
if (id == null)
{
return(Content("Model can't be null."));
}
if (model == null || model.Collection.IsNullOrEmpty())
{
return(Content("Model can't be null."));
}
RemoveProcess(id);
var exporter = ExportableDataGeneratorProcessManager <ViewModelBase, ModelFilterBase> .GetCsvExporter <CallQueueCustomersReportModel>();
var fileName = "CallQueueCustomers_" + model.HealthPlanName.Replace(" ", string.Empty) + "_" + model.CallQueueName.Replace(" ", string.Empty) + "_" + (model.Filter.EventId > 0 ? model.Filter.EventId + "_" : "") + id + ".csv";
var message = WriteCsv(fileName, exporter, model.Collection, RequestSubcriberChannelNames.CallQueueCustomersReportQueue, RequestSubcriberChannelNames.CallQueueCustomersReportChannel);
return(Content(message));
}
public ListModelBase <CallQueueCustomersReportModel, OutboundCallQueueFilter> GetCallQueueCustomers(int pageNumber, int pageSize, ModelFilterBase filter, out int totalRecords)
{
var callQueueFilter = filter as OutboundCallQueueFilter;
callQueueFilter = callQueueFilter ?? new OutboundCallQueueFilter();
if (!callQueueFilter.CustomTags.IsNullOrEmpty())
{
callQueueFilter.CustomCorporateTag = string.Join(",", callQueueFilter.CustomTags);
}
var criteria = _callQueueCriteriaRepository.GetById(callQueueFilter.CriteriaId);
var callQueueId = callQueueFilter.CallQueueId;
callQueueFilter.CallQueueId = criteria.CallQueueId;
callQueueFilter.GmsAccountIds = _settings.GmsAccountIds;
//callQueueFilter.NumberOfDays = _settings.CustomerReturnInCallQueue;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(callQueueFilter);
var callQueue = _callQueueRepository.GetById(callQueueFilter.CallQueueId);
var callqueueCustomersList = new List <CallQueueCustomer>();
totalRecords = 0;
if (criteria.IsQueueGenerated)
{
if (callQueue.Category == HealthPlanCallQueueCategory.CallRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetOutboundCallRoundCallQueue(callQueueFilter, pageNumber, pageSize, callQueue, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.FillEventsHealthPlan)
{
var customersInQueueList = _callQueueCustomerRepository.GetCallQueueCustomerForHealthPlanFillEvents(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.LanguageBarrier)
{
var customersInQueueList = _callQueueCustomerRepository.GetLanguageBarrierCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.UncontactedCustomers)
{
var customersInQueueList = _callQueueCustomerRepository.GetUncontactedCallQueueCustomers(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, _settings.NeverBeenCalledInDays, _settings.NoPastAppointmentInDaysUncontactedCustomers, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.NoShows)
{
var customersInQueueList = _callQueueCustomerRepository.GetNoShowCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.MailRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetMailRoundCallqueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
}
var organization = _organizationRepository.GetOrganizationbyId(callQueueFilter.HealthPlanId);
var rejectedCustomersStats = _excludedCustomerRepository.GetExcludedCustomers(callQueueFilter, callQueue);
CallQueueCustomersReportModelListModel model = null;
var criteriaModel = _healthPlanCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(callQueueFilter.CallQueueId, callQueueFilter.HealthPlanId, null, callQueueFilter.CampaignId.HasValue ? callQueueFilter.CampaignId.Value : 0, callQueueFilter.CriteriaId);
callQueueFilter.CallQueueId = callQueueId;
if (!callqueueCustomersList.IsNullOrEmpty())
{
var customerIds = callqueueCustomersList.Select(x => x.CustomerId.Value);
var customers = _customerRepository.GetCustomers(customerIds.ToArray());
var corporateAccount = ((IUniqueItemRepository <CorporateAccount>)_corporateAccountRepository).GetById(callQueueFilter.HealthPlanId);
var corporateCustomTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
model = _callQueueCustomerReportFactory.GetCallQueueCustomersList(callqueueCustomersList, customers, corporateCustomTags, corporateAccount, criteria.IsQueueGenerated, criteriaModel);
}
model = model ?? new CallQueueCustomersReportModelListModel();
model.CallQueueCriteria = criteriaModel;
model.IsQueueGenerated = criteria.IsQueueGenerated;
model.RejectedCustomersStats = rejectedCustomersStats ?? new CallQueueCustomersStatsViewModel();
model.HealthPlanName = organization.Name;
model.CallQueueCategory = callQueue.Category;
model.CallQueueName = callQueue.Name;
model.Filter = callQueueFilter;
return(model);
}
