Example #1
0
        private void writeCallEventLog(string eventName, CallEvent evt)
        {
            StringBuilder sb = new StringBuilder();

            sb.Append("STATE : ");
            foreach (DictionaryEntry item in evt.getCallStateTable())
            {
                sb.Append("[" + item.Key + " -> " + item.Value + "]");
            }

            StringBuilder actionBuilder = new StringBuilder();

            actionBuilder.Append("ACTION : ");
            foreach (string str in evt.getActionList())
            {
                actionBuilder.Append("[" + str + "]");
            }
            logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: " + eventName + " ::::::::::::::::::::::::::::::::::::");
            logwrite.write("raiseEvent", evt.getEvtMsg());
            logwrite.write("raiseEvent", "ID : " + evt.getDialogID());
            logwrite.write("raiseEvent", "CALLTYPE : " + evt.getCallType());
            logwrite.write("raiseEvent", "FromAddress : " + evt.getFromAddress());
            logwrite.write("raiseEvent", "ToAddress : " + evt.getToAddress());
            logwrite.write("raiseEvent", sb.ToString());
            logwrite.write("raiseEvent", actionBuilder.ToString());
            logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
        }
Example #2
0
 private void setActiveDialogID(CallEvent evt)
 {
     if (evt.getCallType().Equals("CONSULT") || evt.getCallType().Equals(CALL.PLAY_AGENT_GREETING))
     {
         dialogID_second = evt.getDialogID();
         activeDialogID  = dialogID_second;
     }
     else
     {
         if (evt.getDialogID().Equals(dialogID_second))
         {
             dialogID_second = evt.getDialogID();
             activeDialogID  = dialogID_second;
         }
         else
         {
             dialogID       = evt.getDialogID();
             activeDialogID = dialogID;
         }
     }
     logwrite.write("setDialogID", "Active DialogID : " + activeDialogID + " , first ID : " + dialogID + " , seconde ID : " + dialogID_second);
     logwrite.write("", "");
 }
Example #3
0
        private void raiseCallEvent(CallEvent evt)
        {
            string evtCode    = evt.getEvtCode();
            string evtMessage = evt.getEvtMsg();

            callDataTable = evt.getCallVariable();

            evtMessage = evtMessage.Replace("\n", "");

            StringBuilder callState = new StringBuilder();

            foreach (DictionaryEntry item in evt.getCallStateTable())
            {
                callState.Append(item.Key).Append("^").Append(item.Value).Append("|");
            }
            if (callState.ToString().EndsWith("|"))
            {
                string tempStr = callState.ToString().Substring(0, callState.ToString().Length - 1);
                callState = new StringBuilder();
                callState.Append(tempStr);
            }

            StringBuilder callAction = new StringBuilder();

            foreach (string str in evt.getActionList())
            {
                callAction.Append(str).Append("^");
            }
            if (callAction.ToString().EndsWith("^"))
            {
                string tempStr = callAction.ToString().Substring(0, callAction.ToString().Length - 1);
                callAction = new StringBuilder();
                callAction.Append(tempStr);
            }

            switch (evtCode)
            {
            case EVENT_TYPE.ON_CONNECTION:
                logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnConnection ::::::::::::::::::::::::::::::::::::");
                logwrite.write("raiseEvent", evtMessage);
                logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
                GetEventOnConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
                break;

            case EVENT_TYPE.ON_DISCONNECTION:
                logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: GetEventOnDisConnection ::::::::::::::::::::::::::::::::::::");
                logwrite.write("raiseEvent", evtMessage);
                logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
                GetEventOnDisConnection(evt.getCurFinesseIP(), evt.getCurAemsIP(), evt.getCurIspsIP(), evtMessage);
                break;

            case EVENT_TYPE.ALERTING:
                writeCallEventLog("GetEventOnCallAlerting", evt);
                setActiveDialogID(evt);
                GetEventOnCallAlerting(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());

                if (agentCurrentState.Equals(AGENTSTATE.NOT_READY))
                {
                    // 상담원 현재 상태가 NOTREADY 인데 Alerting 이벤트가 발생했다는건, 내선인입콜 케이스
                    isInternalCall = true;
                }
                else
                {
                    isInternalCall = false;
                }
                break;

            case EVENT_TYPE.FAILED:
                writeCallEventLog("GetEventOnCallFailed", evt);
                setActiveDialogID(evt);
                GetEventOnCallFailed(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                break;

            case EVENT_TYPE.ACTIVE:
                writeCallEventLog("GetEventOnCallActive", evt);
                setActiveDialogID(evt);
                GetEventOnCallActive(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());

                if (evt.getToAddress() != null && evt.getToAddress().Equals(phonePadNum))
                {
                    // 폰패드 컨퍼런스
                    logwrite.write("raiseEvent", "PhonePad Conference Start");
                    phonePadCallID = dialogID;      // phonePad 콜 구분을 위한 DialogID 세팅
                    fnConference();
                }
                break;

            case EVENT_TYPE.HELD:
                writeCallEventLog("GetEventOnCallHeld", evt);
                //setActiveDialogID(evt);
                GetEventOnCallHeld(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                break;

            case EVENT_TYPE.INITIATING:
                writeCallEventLog("GetEventOnCallInitiating", evt);
                setActiveDialogID(evt);
                GetEventOnCallInitiating(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                break;

            case EVENT_TYPE.INITIATED:
                writeCallEventLog("GetEventOnCallInitiated", evt);
                setActiveDialogID(evt);
                GetEventOnCallInitiated(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                break;


            case EVENT_TYPE.WRAP_UP:
                writeCallEventLog("GetEventOnCallWrapUp", evt);
                // checkTable(callEvent.getCallVariable());

                removeDialogID(evt);
                GetEventOnCallWrapUp(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                break;

            case EVENT_TYPE.DROPPED:
                writeCallEventLog("GetEventOnCallDropped", evt);
                // checkTable(callEvent.getCallVariable());
                removeDialogID(evt);

                GetEventOnCallDropped(evt.getDialogID(), evt.getCallType(), evt.getFromAddress(), evt.getToAddress(), callState.ToString(), callAction.ToString());
                if (evt.getCallType().Equals(CALL.CONFERENCE) && evt.getDialogID().Equals(phonePadCallID))
                {
                    // 폰패드 이후 Dropped 이벤트일 경우 폰패드 결과를 요청한다.
                    getPhonePadInfo();
                }
                if (isInternalCall)
                {
                    // NOTREADY 상태에서 내선콜이 인입되었다가 Alerting 도중에 콜이 종료되면 상담원 이전상태 이벤트를 Finesse  가 주지 않아
                    // 임의적으로 상담원상태 요청 이후 상태 이벤트를 발생시킨다.
                    AgentStateVO agentStateVO = FinesseClient.checkAgentState();      // 이전 상담원 상태체크
                    AgentEvent   evt_         = new AgentEvent();
                    evt_.setEvtMsg(agentStateVO.getXmppMsg());
                    evt_.setAgentState(agentStateVO.getState());
                    evt_.setReasonCode(agentStateVO.getReasonCode());
                    evt_.setEvtCode(EVENT_TYPE.ON_AGENTSTATE_CHANGE);
                    raiseEvent(evt_);
                }
                break;

            default:
                logwrite.write("raiseEvent", ":::::::::::::::::::::::::::::::::::: UNKWON EVENT ::::::::::::::::::::::::::::::::::::");
                logwrite.write("raiseEvent", evtMessage);
                logwrite.write("raiseEvent", "::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::");
                setActiveDialogID(evt);
                break;
            }
        }