//Agent Team CreateManage
public ActionResult CreateTeam()
{
var model = new CallCenterTeamEditModel
{
AgentsMasterList = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.CallCenterRep).Sort(OrderByDirection.Ascending, x => x.SecondValue)
};
return(View(model));
}
public ActionResult EditTeam(long teamId)
{
var model = _callCenterTeamService.GetCallCenterTeamEditModel(teamId);
if (model == null)
{
IoC.Resolve <ILogManager>().GetLogger <Global>().Error(string.Format("Error occurred while fetching team details. No Data Present for TeamId:{0} ", teamId));
model = new CallCenterTeamEditModel();
model.FeedbackMessage = new FeedbackMessageModel();
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Error;
model.FeedbackMessage.Message = "Invalid Team Id provided";
return(View(model));
}
return(View(model));
}
public ActionResult EditTeam(CallCenterTeamEditModel model)
{
try
{
model.AgentsMasterList = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.CallCenterRep).Sort(OrderByDirection.Ascending, x => x.SecondValue);
if (!model.Assignments.IsNullOrEmpty())
{
model.AgentsMasterList = model.AgentsMasterList.Where(x => !model.Assignments.Select(y => y.FirstValue).Contains(x.FirstValue)).Select(x => x);
}
#region Validations
model.Name = model.Name.Trim();
model.FeedbackMessage = new FeedbackMessageModel();
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Error;
if (string.IsNullOrEmpty(model.Name))
{
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Warning;
model.FeedbackMessage.Message = "Team name cannot be empty.";
return(View(model));
}
if (model.Name.Trim().Length < 5)
{
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Warning;
model.FeedbackMessage.Message = "Team name must be at least 5 characters long.";
return(View(model));
}
var domain = _callCenterTeamRepository.GetById(model.Id);
if (domain == null)
{
model.FeedbackMessage.Message = "No such team present in our records";
return(View(model));
}
if (!string.Equals(domain.Name.ToLower(), model.Name.ToLower()))
{
if (!_callCenterTeamRepository.IsTeamNameUnique(model.Name))
{
model.FeedbackMessage.Message = "Team name already in use";
return(View(model));
}
}
if (model.Assignments == null || (model.Assignments != null && !model.Assignments.Any()))
{
model.FeedbackMessage.Message = "Add some agents to be in team";
return(View(model));
}
if (model.TypeId <= 0)
{
model.FeedbackMessage.Message = "Invalid team type";
return(View(model));
}
#endregion
#region Save Team Data
domain.Name = model.Name;
domain.Description = model.Description;
domain.TypeId = model.TypeId;
domain.DataRecorderMetaData.DataRecorderModifier = new OrganizationRoleUser(_sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId);
domain.DataRecorderMetaData.DateModified = DateTime.Now;
_callCenterTeamRepository.Save(domain);
#endregion
#region Updating CallCenterAgentTeamLog
var previousAgentsAssigned = _organizationRoleUserRepository.GetNameIdPairofUsers(_callCenterTeamRepository.GetTeamAgents(model.Id).ToArray());
if (previousAgentsAssigned != null)
{
var removedAgents = previousAgentsAssigned.Select(x => x.FirstValue).Except(model.Assignments.Select(x => x.FirstValue));
var newAgents = model.Assignments.Select(x => x.FirstValue).Except(previousAgentsAssigned.Select(x => x.FirstValue));
if (removedAgents.Any())
{
var removedAgentslog = _callCenterAgentTeamLogRepository.GetAgentTeamLogForTeam(model.Id, removedAgents.ToArray());
foreach (var agent in removedAgentslog)
{
agent.DateRemoved = DateTime.Now;
agent.RemovedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId;
agent.IsActive = false;
}
_callCenterAgentTeamLogRepository.SaveAll(removedAgentslog);
}
if (newAgents.Any())
{
var callCenterAgentTeamLogList = newAgents.Select(newAgent => new CallCenterAgentTeamLog
{
TeamId = domain.Id,
AgentId = newAgent,
AssignedByOrgRoleUserId = _sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId,
DateAssigned = DateTime.Now,
DateRemoved = null,
IsActive = true,
RemovedByOrgRoleUserId = null
}).ToList();
_callCenterAgentTeamLogRepository.SaveAll(callCenterAgentTeamLogList);
}
}
#endregion
//Save current team and agent mapping
_callCenterTeamRepository.SaveAgentTeamAssignment(domain.Id, model.Assignments.Select(x => x.FirstValue).ToList());
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Success;
model.FeedbackMessage.Message = "Team updated successfully";
return(View(model));
}
catch (Exception ex)
{
IoC.Resolve <ILogManager>().GetLogger <Global>().Error(ex.Message);
IoC.Resolve <ILogManager>().GetLogger <Global>().Error("Call Center Team EditTeam[Post] Stack Trace :" + ex.StackTrace);
model.FeedbackMessage = new FeedbackMessageModel();
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Error;
model.FeedbackMessage.Message = ex.Message;
return(View(model));
}
}
public ActionResult CreateTeam(CallCenterTeamEditModel model)
{
try
{
model.AgentsMasterList = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.CallCenterRep).Sort(OrderByDirection.Ascending, x => x.SecondValue);
if (!model.Assignments.IsNullOrEmpty())
{
model.AgentsMasterList = model.AgentsMasterList.Where(x => !model.Assignments.Select(y => y.FirstValue).Contains(x.FirstValue)).Select(x => x);
}
#region Validations
model.FeedbackMessage = new FeedbackMessageModel();
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Error;
model.Name = model.Name.Trim();
if (string.IsNullOrEmpty(model.Name))
{
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Warning;
model.FeedbackMessage.Message = "Team name cannot be empty.";
return(View(model));
}
if (model.Name.Trim().Length < 5)
{
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Warning;
model.FeedbackMessage.Message = "Team name must be at least 5 characters long.";
return(View(model));
}
if (!_callCenterTeamRepository.IsTeamNameUnique(model.Name))
{
model.FeedbackMessage.Message = "Team name already in use.";
return(View(model));
}
if (model.Assignments == null || (model.Assignments != null && !model.Assignments.Any()))
{
model.FeedbackMessage.Message = "Select some agents to be in team.";
return(View(model));
}
if (model.TypeId <= 0)
{
model.FeedbackMessage.Message = "Select valid team type.";
return(View(model));
}
#endregion
var domain = _callCenterTeamRepository.Save(new CallCenterTeam
{
Name = model.Name,
Description = model.Description,
TypeId = model.TypeId,
DataRecorderMetaData = new DataRecorderMetaData
{
DataRecorderCreator = new OrganizationRoleUser(_sessionContext.UserSession.CurrentOrganizationRole.OrganizationRoleUserId),
DataRecorderModifier = null,
DateCreated = DateTime.Now,
DateModified = null
},
IsActive = true
});
_callCenterTeamRepository.SaveAgentTeamAssignment(domain.Id, model.Assignments.Select(x => x.FirstValue).ToList());
var callCenterAgentTeamLogList = model.Assignments.Select(assignment => new CallCenterAgentTeamLog
{
TeamId = domain.Id,
AgentId = assignment.FirstValue,
AssignedByOrgRoleUserId = domain.DataRecorderMetaData.DataRecorderCreator.Id,
DateAssigned = DateTime.Now,
DateRemoved = null,
IsActive = true,
RemovedByOrgRoleUserId = null
}).ToList();
_callCenterAgentTeamLogRepository.SaveAll(callCenterAgentTeamLogList);
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Success;
model.FeedbackMessage.Message = "Team Created Successfully";
return(View(model));
}
catch (Exception ex)
{
IoC.Resolve <ILogManager>().GetLogger <Global>().Error(ex.Message);
IoC.Resolve <ILogManager>().GetLogger <Global>().Error("Call Center Team CreateTeam[Post] Stack Trace :" + ex.StackTrace);
model.FeedbackMessage = new FeedbackMessageModel();
model.FeedbackMessage.MessageType = UserInterfaceMessageType.Error;
model.FeedbackMessage.Message = ex.Message;
return(View(model));
}
}
