private void ProcessEndCall(CallButler.Telecom.TelecomProviderBase telecomProvider)
{
if (outboundTsInterface != null && conferenceID == 0)
{
telecomProvider.EndCall(outboundTsInterface.LineNumber);
}
else
{
telecomProvider.EndConference(conferenceID, true);
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ExtensionExternalCommands), command))
{
ExtensionExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ExtensionExternalCommands>.Parse(command);
switch (externalCommand)
{
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ForwardCall:
{
onholdTsInterface.IMLInterpreter.SetLocalVariable("TransferNumber", commandData);
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_CallForwarded.ToString());
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConfirmingTransfer:
{
if (disableCallScreening || !extension.EnableCallScreening)
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_SkipConfirmation.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_GetNextNumber:
{
string callerID = onholdTsInterface.IMLInterpreter.CallerDisplayName;
string callerNumber = onholdTsInterface.IMLInterpreter.CallerUsername;
if (callerID == null || callerID.Length == 0)
callerID = "Unknown Caller";
if (callerNumber == null || callerNumber.Length == 0)
callerNumber = "";
// If we have a previous call, end it
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
telecomProvider.EndCall(tsInterface.LineNumber);
}
else
{
// Get our extension contact numbers
List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow> contactNumbers = new List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow>((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
if (extensionNumberIndex + 1 >= contactNumbers.Count && parentExtension != null)
{
extensionNumberIndex = parentExtensionIndex;
parentExtensionIndex = -1;
extension = parentExtension;
parentExtension = null;
contactNumbers.Clear();
contactNumbers.AddRange((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
}
extensionNumberIndex++;
List<string> callBlastNumbers = new List<string>();
List<string> callBlastProfiles = new List<string>();
int callBlastTimeout = Properties.Settings.Default.CallBlastTimeout;
while (extensionNumberIndex < contactNumbers.Count)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow contactNumber = contactNumbers[extensionNumberIndex];
// Is the number online?
if (contactNumber.Online)
{
// Does the number have hours?
TimeSpan utcOffset = TimeZone.CurrentTimeZone.GetUtcOffset(DateTime.Now);
if (!contactNumber.IsHoursOfOperationUTCOffsetNull())
utcOffset = contactNumber.HoursOfOperationUTCOffset;
if (!contactNumber.HasHoursOfOperation || (contactNumber.HasHoursOfOperation && ScriptUtils.IsInHoursOfOperation(contactNumber.HoursOfOperation, utcOffset)))
{
// Check to see if this number is a PBX IP line
if ((contactNumber.CallPBXPhone || (WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.IPPhone) && registrarService != null)
{
int extNumber = extension.ExtensionNumber;
// If this was filled in from another extension, we'll need to check the status of that extension
if (contactNumber.ExtensionID != extension.ExtensionID)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow tmpExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, contactNumber.ExtensionID);
if (tmpExtension != null)
extNumber = tmpExtension.ExtensionNumber;
}
// Check to see if this pbx phone is online
PBXPresenceInfo[] presInfos = registrarService.GetPresenceInfoForExtension(extNumber);
if (presInfos != null && presInfos.Length > 0)
{
foreach (PBXPresenceInfo presInfo in presInfos)
{
if (presInfo.Status == PBXPresenceStatus.Online)
{
if (presInfos.Length > 1 || extension.UseCallBlast)
{
if (contactNumbers.Count == 1)
callBlastTimeout = contactNumber.Timeout;
string callBlastNumber = string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort);
if (!callBlastNumbers.Contains(callBlastNumber))
{
callBlastNumbers.Add(callBlastNumber);
callBlastProfiles.Add(TelecomScriptInterface.InternalProviderProfileName);
}
}
else
{
TryContactNumber(tsInterface, string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort), callerID, callerNumber, TelecomScriptInterface.InternalProviderProfileName, contactNumber.Timeout.ToString(), eventToken);
return;
}
}
}
if (!extension.UseCallBlast && callBlastNumbers.Count > 0)
break;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.TelephoneNumber)
{
if (extension.UseCallBlast)
{
if (!callBlastNumbers.Contains(contactNumber.ContactNumber))
{
callBlastNumbers.Add(contactNumber.ContactNumber);
callBlastProfiles.Add("");
}
}
else
{
TryContactNumber(tsInterface, contactNumber.ContactNumber, callerID, callerNumber, "", contactNumber.Timeout.ToString(), eventToken);
return;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.Extension && parentExtension == null)
{
try
{
// Get our new extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow newExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, new Guid(contactNumber.ContactNumber));
if (newExtension != null)
{
if (extension.UseCallBlast)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[] newContacts = (WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(newExtension.ExtensionID).Select("Type <> " + (int)WOSI.CallButler.Data.ExtensionContactNumberType.Extension, "Priority ASC");
contactNumbers.AddRange(newContacts);
}
else
{
parentExtension = extension;
parentExtensionIndex = extensionNumberIndex;
extensionNumberIndex = -1;
extension = newExtension;
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_GetNextNumber.ToString());
return;
}
}
}
catch
{
}
}
}
}
extensionNumberIndex++;
}
if (callBlastNumbers.Count > 0)
{
TryCallBlast(telecomProvider, tsInterface, callBlastNumbers.ToArray(), callBlastProfiles.ToArray(), callerID, callerNumber, callBlastTimeout.ToString());
return;
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_NoMoreNumbers.ToString());
}
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_SendToVoicemail:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
// Allow this line to answer calls again
tsInterface.Locked = false;
if (telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
telecomProvider.SendingToVoicemail(onholdTsInterface.LineNumber);
}
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_ExtensionNotAvailable.ToString());
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
onholdTsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls.ToString());
// Allow this line to answer calls again
tsInterface.Locked = false;
if (autoConnect)
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber) && telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
if (extension.IsUseConferenceTransferNull() || !extension.UseConferenceTransfer /*|| !Licensing.Management.AppPermissions.StatIsPermitted("Handoff")*/)
{
telecomProvider.TransferCallAttended(onholdTsInterface.LineNumber, tsInterface.LineNumber, Properties.Settings.Default.UseBridgedTransfers);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
else
{
telecomProvider.StopSound(tsInterface.LineNumber);
telecomProvider.StopSound(onholdTsInterface.LineNumber);
int conferenceID = telecomProvider.ConferenceLines(tsInterface.LineNumber, onholdTsInterface.LineNumber);
// Check to see if the person calling is an internal extension
if (onholdTsInterface.Extension != null)
{
onholdTsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, tsInterface, registrarService, extension, vmMailerService);
}
else
{
onholdTsInterface.ScriptProcessor = new TransferConferenceParticipantScriptProcessor(conferenceID, tsInterface, extension, vmMailerService);
}
tsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, onholdTsInterface, registrarService, extension, vmMailerService);
onholdTsInterface.ScriptProcessor.StartProcessing(onholdTsInterface, telecomProvider, dataProvider);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
}
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
break;
}
}
}
}
public override void OnIncomingTransfer(CallButler.Telecom.TelecomProviderBase telcomProvider, CallButler.Telecom.TransferEventArgs e)
{
if (e.ReplacementLineNumber != 0)
{
// Find the ts interface for the call from this extension to our remote caller
TelecomScriptInterface remoteTsInterface = scriptService.TelecomScriptInterfaces[e.ReplacementLineNumber];
// Find the ts interface for the remote caller
if (remoteTsInterface.ScriptProcessor is TransferConferenceScriptProcessor)
{
TransferConferenceScriptProcessor remoteProcessor = (TransferConferenceScriptProcessor)remoteTsInterface.ScriptProcessor;
int remoteLineNumber = remoteProcessor.callerTsInterface.LineNumber;
remoteProcessor.callerTsInterface = null;
if (scriptService.TelecomScriptInterfaces[remoteLineNumber].ScriptProcessor is TransferConferenceScriptProcessor)
{
remoteTsInterface = scriptService.TelecomScriptInterfaces[remoteLineNumber];
remoteProcessor = (TransferConferenceScriptProcessor)remoteTsInterface.ScriptProcessor;
// Conference the two lines together
remoteProcessor.callerTsInterface = callerTsInterface;
if (callerTsInterface.ScriptProcessor is TransferConferenceScriptProcessor)
((TransferConferenceScriptProcessor)callerTsInterface.ScriptProcessor).callerTsInterface = remoteProcessor.tsInterface;
remoteProcessor.conferenceID = conferenceID;
telcomProvider.AddLineToConference(conferenceID, remoteProcessor.tsInterface.LineNumber);
telcomProvider.RemoveLineFromConference(tsInterface.LineNumber);
// Tell the other caller to stop hold music
callerTsInterface.IMLInterpreter.SignalExternalEvent(TransferConferenceExternalEvents.CALLBUTLERINTERNAL_UnholdCall.ToString());
//this.conferenceID = 0;
this.callerTsInterface = null;
telcomProvider.EndCall(e.ReplacementLineNumber);
telcomProvider.EndCall(tsInterface.LineNumber);
return;
}
}
callerTsInterface.IMLInterpreter.SignalTransferFailure();
}
else
{
TransferCaller(telcomProvider, e.CallingToNumber);
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ScheduleReminderExternalCommands), command))
{
ScheduleReminderExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ScheduleReminderExternalCommands>.Parse(command);
switch (externalCommand)
{
case ScheduleReminderExternalCommands.CALLBUTLERINTERNAL_GetNextNumber:
{
// If we have a previous call, end it
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
telecomProvider.EndCall(tsInterface.LineNumber);
extensionNumberIndex++;
// Get our extension contact numbers
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[] contactNumbers = (WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC");
while (extensionNumberIndex < contactNumbers.Length)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow contactNumber = contactNumbers[extensionNumberIndex];
// Is the number online?
if (contactNumber.Online)
{
// Does the number have hours?
if (!contactNumber.HasHoursOfOperation || (contactNumber.HasHoursOfOperation && ScriptUtils.IsInHoursOfOperation(contactNumber.HoursOfOperation, contactNumber.HoursOfOperationUTCOffset)))
{
// If we get here, try the number
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", contactNumber.ContactNumber);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", contactNumber.Timeout.ToString());
string introDetails = "You have " + reminders.Length + " upcoming appointment";
if (reminders.Length > 1)
{
introDetails += "s";
}
introDetails += ".";
tsInterface.IMLInterpreter.SetLocalVariable("IntroDetails", introDetails);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
return;
}
}
extensionNumberIndex++;
}
if(telecomProvider.IsLineInUse(tsInterface.LineNumber))
telecomProvider.EndCall(tsInterface.LineNumber);
tsInterface.IMLInterpreter.StopScript();
break;
}
case ScheduleReminderExternalCommands.CALLBUTLERINTERNAL_FetchNextReminder:
{
reminderIndex++;
if (reminderIndex < reminders.Length)
{
OutlookReminder reminder = reminders[reminderIndex];
tsInterface.IMLInterpreter.SetLocalVariable("ScheduleDetails", GetReminderDetails(reminder));
if (reminderIndex == reminders.Length - 1)
{
tsInterface.IMLInterpreter.SignalExternalEvent(ScheduleReminderExternalEvents.CALLBUTLERINTERNAL_LastReminder.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(ScheduleReminderExternalEvents.CALLBUTLERINTERNAL_EndOfReminders.ToString());
}
break;
}
}
}
}