public HttpResponseMessage NextCallPost([FromBody] AgentParameters agent)
{
try
{
if (MainObject.MainList.ContainsKey(agent.User.AgentId))
{
CApp mpApp = MainObject.MainList[agent.User.AgentId];
if (mpApp.CurrentService.RequireDisposition)
{
if (agent.DispositionClass != null)
{
CDisposition pDisp;
if (mpApp.CurrentCall != null && mpApp.CurrentCall.CurrentState is CStatePreview)
{
pDisp = new CDisposition(agent.DispositionClass.Id, agent.DispositionClass.Description,
agent.DispositionClass.Code, true, false, false);
}
else
{
pDisp = new CDisposition(agent.DispositionClass.Id, agent.DispositionClass.Description,
agent.DispositionClass.Code, false, false, false);
}
try
{
if (agent.DispositionClass.Id == 1005 || agent.DispositionClass.Id == 1006)
{
string nameCustomer = mpApp.CurrentCall.FirstName;
string phonenumber = mpApp.CurrentCall.PhoneNumber;
mpApp.ScheduleCallback(mpApp.CurrentCall, pDisp, agent.DispositionClass.Date);
mpApp.DisposeCall(mpApp.CurrentCall, pDisp);
ScheduleParameters scheduleparameters = new ScheduleParameters();
scheduleparameters.Id_Disposition = pDisp.Id;
scheduleparameters.Description_Disposition = pDisp.Description;
scheduleparameters.Name_Customer = nameCustomer;
scheduleparameters.PhoneNumber = phonenumber;
scheduleparameters.AgentId = agent.User.AgentId;
scheduleparameters.Date_Schedule = agent.DispositionClass.Date;
return(Request.CreateResponse(HttpStatusCode.OK, scheduleparameters));
}
else
{
mpApp.DisposeCall(mpApp.CurrentCall, pDisp);
return(Request.CreateResponse(HttpStatusCode.OK, "OK"));
}
}
catch (Exception ex)
{
Log.logException(ex);
return(Request.CreateResponse(HttpStatusCode.BadRequest, ex.Message));
}
}
else
{
try
{
mpApp.DisposeCall(mpApp.CurrentCall, null);
return(Request.CreateResponse(HttpStatusCode.OK, "OK"));
}
catch (Exception ex)
{
Log.logException(ex);
return(Request.CreateResponse(HttpStatusCode.BadRequest, ex.Message));
}
}
}
else
{
return(Request.CreateResponse(HttpStatusCode.NotAcceptable, "Not Require Disposition"));
}
}
else
{
return(Request.CreateResponse(HttpStatusCode.NotFound, "Agent Not Found"));
}
}
catch (Exception ex)
{
Log.logException(ex);
return(Request.CreateResponse(HttpStatusCode.BadRequest, ex.Message));
}
}
