private static async Task SaveAgentChannelIdInAzureStore(IDialogContext context)
{
try
{
using (var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(context.Activity.ServiceUrl))
{
var ci = GetChannelId(connectorClient, context, ConfigurationManager.AppSettings["AgentChannelName"]);
await IdTable.SetAgentChannel(ci.Name, ci.Id);
WebApiConfig.TelemetryClient.TrackEvent("SaveAgentChannelIdInAzureStore",
new Dictionary <string, string> {
{ ci.Name, ci.Id }
});
Trace.TraceInformation($"Id of {ci.Name}' is {ci.Id}.");
}
}
catch (System.Exception e)
{
Trace.TraceError($"Error getting channel id. {e}");
}
}
private async Task OnDeadlineSelected(IDialogContext context, IAwaitable<IEnumerable<DateTime>> result)
{
try
{
// "result" contains the date (or array of dates) returned from the prompt
IEnumerable<DateTime> momentOrRange = await result;
var deadline = momentOrRange.First(); // DeadlinePrompt.MomentOrRangeToString(momentOrRange);
// Store date
context.ConversationData.SetValue("deadline", deadline);
var description = context.ConversationData.GetValue<string>("description");
string mobilePhone = string.Empty;
string alias = string.Empty;
if (!context.UserData.TryGetValue(UserProfileHelper.UserProfileKey, out UserProfile userProfile))
{
mobilePhone = userProfile.MobilePhone;
alias = userProfile.Alias;
}
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.VirtualAssistanceTaskType,
context.Activity.From.Name,
description,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
null,
context.Activity.ChannelId);
MicrosoftAppCredentials.TrustServiceUrl(ActivityHelper.TeamsServiceEndpoint);
AdaptiveCard card = new AdaptiveCard();
card.Body.Add(new AdaptiveTextBlock()
{
Text = $"New Virtual Assistance request from {context.Activity.From.Name}. VSO:{vsoTicketNumber}",
Size = AdaptiveTextSize.Large,
Wrap = true,
Separator = true
});
var summary = new AdaptiveFactSet
{
Facts = new List<AdaptiveFact>
{
new AdaptiveFact("Who", context.Activity.From.Name),
new AdaptiveFact("What", description),
new AdaptiveFact("When", deadline.ToString()),
new AdaptiveFact("Vso", vsoTicketNumber.ToString()),
}
};
card.Body.Add(summary);
using (var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(ActivityHelper.TeamsServiceEndpoint))
{
var channelInfo = GetHardcodedChannelId();
context.ConversationData.SetValue("VsoId", vsoTicketNumber);
context.ConversationData.SetValue("EndUserConversationId", context.Activity.Conversation.Id);
var conversationResourceResponse = await ConversationHelpers.CreateAgentConversation(channelInfo,
card,
$"New research request from {context.Activity.Recipient.Name}",
connectorClient,
vsoTicketNumber,
context.Activity as IMessageActivity);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
conversationResourceResponse.Id);
await state.SaveInVso(vsoTicketNumber.ToString());
}
await context.PostWithRetryAsync("Thank you! I have posted following to internal agents. " +
"I will be in touch with you shortly. " +
$"Please use reference #{vsoTicketNumber} for this request in future. " +
$"What: {description}. When: {deadline}.");
context.Done<object>(null);
}
catch (TooManyAttemptsException)
{
await context.PostWithRetryAsync("TooManyAttemptsException. Restarting now...");
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary<string, string>
{
{"dialog", "InternetResearchDialog" },
{"function", "OnDeadlineSelected" }
});
throw;
}
}
/// <summary>
/// POST: api/Messages
/// Receive a message from a user and reply to it
/// </summary>
public async Task <HttpResponseMessage> Post([FromBody] Activity activity, CancellationToken cancellationToken)
{
var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(activity.ServiceUrl);
try
{
if (activity.Type == ActivityTypes.Message)
{
// Special handling for a command to simulate a reset of the bot chat
if (!(activity.Conversation.IsGroup ?? false) && (activity.Text == "/resetbotchat"))
{
return(await HandleResetBotChatAsync(activity, cancellationToken));
}
//Set the Locale for Bot
activity.Locale = TemplateUtility.GetLocale(activity);
//Strip At mention from incoming request text
activity = Middleware.StripAtMentionText(activity);
//Convert incoming activity text to lower case, to match the intent irrespective of incoming text case
activity = Middleware.ConvertActivityTextToLower(activity);
// todo: enable tenant check
//var unexpectedTenantResponse = await RejectMessageFromUnexpectedTenant(activity, connectorClient);
//if (unexpectedTenantResponse != null) return unexpectedTenantResponse;
//await Conversation.SendAsync(activity, () => ActivityHelper.IsConversationPersonal(activity)
// ? (IDialog<object>)new UserRootDialog()
// : new AgentRootDialog());
await Conversation.SendAsync(activity, () => ActivityHelper.GetRootDialog(activity));
//await Conversation.SendAsync(activity, () => ActivityHelper.IsConversationPersonal(activity)
// ? new ExceptionHandlerDialog<object>(new UserRootDialog(),
// displayException: true)
// : new ExceptionHandlerDialog<object>(new AgentRootDialog(),
// displayException: true));
}
else if (activity.Type == ActivityTypes.MessageReaction)
{
var reactionsAdded = activity.ReactionsAdded;
var reactionsRemoved = activity.ReactionsRemoved;
var replytoId = activity.ReplyToId;
Bot.Connector.Activity reply;
if (reactionsAdded != null && reactionsAdded.Count > 0)
{
reply = activity.CreateReply(Strings.LikeMessage);
await BotConnectorUtility.BuildRetryPolicy().ExecuteAsync(async() =>
await connectorClient.Conversations.ReplyToActivityAsync(reply));
}
else if (reactionsRemoved != null && reactionsRemoved.Count > 0)
{
reply = activity.CreateReply(Strings.RemoveLike);
await BotConnectorUtility.BuildRetryPolicy().ExecuteAsync(async() =>
await connectorClient.Conversations.ReplyToActivityAsync(reply));
}
return(Request.CreateResponse(HttpStatusCode.OK));
}
else if (activity.Type == ActivityTypes.Invoke) // Received an invoke
{
// Handle ComposeExtension query
if (activity.IsComposeExtensionQuery())
{
WikipediaComposeExtension wikipediaComposeExtension = new WikipediaComposeExtension();
HttpResponseMessage httpResponse = null;
using (var scope = DialogModule.BeginLifetimeScope(Conversation.Container, activity))
{
var botDataStore = scope.Resolve <IBotDataStore <BotData> >();
// Handle compose extension selected item
if (activity.Name == "composeExtension/selectItem")
{
// This handler is used to process the event when a user in Teams selects wiki item from wiki result
ComposeExtensionResponse selectedItemResponse = await wikipediaComposeExtension.HandleComposeExtensionSelectedItem(activity, botDataStore);
httpResponse = Request.CreateResponse <ComposeExtensionResponse>(HttpStatusCode.OK, selectedItemResponse);
}
else
{
// Handle the wiki compose extension request and returned the wiki result response
ComposeExtensionResponse composeExtensionResponse = await wikipediaComposeExtension.GetComposeExtensionResponse(activity, botDataStore);
httpResponse = Request.CreateResponse <ComposeExtensionResponse>(HttpStatusCode.OK, composeExtensionResponse);
}
var address = Address.FromActivity(activity);
await botDataStore.FlushAsync(address, CancellationToken.None);
}
return(httpResponse);
}
//Actionable Message
else if (activity.IsO365ConnectorCardActionQuery())
{
// this will handle the request coming any action on Actionable messages
return(await HandleO365ConnectorCardActionQuery(activity));
}
//PopUp SignIn
else if (activity.Name == "signin/verifyState")
{
// this will handle the request coming from PopUp SignIn
return(await PopUpSignInHandler(activity));
}
// Handle rest of the invoke request
else
{
var messageActivity = (IMessageActivity)null;
//this will parse the invoke value and change the message activity as well
messageActivity = InvokeHandler.HandleInvokeRequest(activity);
await Conversation.SendAsync(activity, () => ActivityHelper.GetRootDialog(activity));
//await Conversation.SendAsync(activity, () => ActivityHelper.IsConversationPersonal(activity)
// ? (IDialog<object>) new UserRootDialog()
// : new AgentRootDialog());
//await Conversation.SendAsync(messageActivity, () => ActivityHelper.IsConversationPersonal(messageActivity)
// ? new ExceptionHandlerDialog<object>(new UserRootDialog(),
// displayException: true)
// : new ExceptionHandlerDialog<object>(new AgentRootDialog(),
// displayException: true));
return(Request.CreateResponse(HttpStatusCode.OK));
}
}
else
{
await HandleSystemMessageAsync(activity, connectorClient, cancellationToken);
}
}
catch (Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string>
{
{ "class", "MessagesController" }
});
throw;
}
var response = Request.CreateResponse(HttpStatusCode.OK);
return(response);
}
public static async Task <string> CreateAgentConversationEx(IDialogContext context,
string topicName,
AdaptiveCard cardToSend,
UserProfile endUserProfile)
{
string serviceUrl = GetServiceUrl(context);
var agentChannelInfo = await IdTable.GetAgentChannelInfo();
ChannelAccount botMsTeamsChannelAccount = context.Activity.ChannelId == ActivityHelper.SmsChannelId
? await IdTable.GetBotId()
: context.Activity.From;
using (var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(serviceUrl))
{
try
{
var channelData = new TeamsChannelData {
Channel = agentChannelInfo
};
IMessageActivity agentMessage = Activity.CreateMessageActivity();
agentMessage.From = botMsTeamsChannelAccount;
agentMessage.Recipient =
new ChannelAccount(ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"]);
agentMessage.Type = ActivityTypes.Message;
agentMessage.ChannelId = ActivityHelper.MsTeamChannelId;
agentMessage.ServiceUrl = serviceUrl;
agentMessage.Attachments = new List <Attachment>
{
new Attachment {
ContentType = AdaptiveCard.ContentType, Content = cardToSend
}
};
var agentMessageActivity = (Activity)agentMessage;
ConversationParameters conversationParams = new ConversationParameters(
isGroup: true,
bot: null,
members: null,
topicName: topicName,
activity: agentMessageActivity,
channelData: channelData);
var conversationResourceResponse = await BotConnectorUtility.BuildRetryPolicy().ExecuteAsync(
async()
=> await connectorClient.Conversations.CreateConversationAsync(conversationParams));
Trace.TraceInformation(
$"[SUCCESS]: CreateAgentConversation. response id ={conversationResourceResponse.Id}");
WebApiConfig.TelemetryClient.TrackEvent("CreateAgentConversation", new Dictionary <string, string>
{
{ "endUser", agentMessage.From.Name },
{ "agentConversationId", conversationResourceResponse.Id },
});
return(conversationResourceResponse.Id);
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string>
{
{ "function", "CreateAgentConversation" }
});
throw;
}
}
}