protected void btnCancel_Click(object sender, EventArgs e)
{
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_INTERRUPTED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
protected void btnNo_Click(object sender, EventArgs e)
{
ltTimeSpan.Text = "";
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_ABANDONED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
protected void timerRefresh_Tick(object sender, EventArgs e)
{
DateTime t = DateTime.Now;
DateTime last = new DateTime(t.Subtract(startTime).Ticks);
TimeSpan span = t.Subtract(startTime);
// //ltTimeSpan.Text = string.Format("{0:00}:{1:00}:{2:00}", (int)span.TotalHours, span.Minutes, span.Seconds);
ltTimeSpan.Text = this.getTimeLeftText(span.Seconds);
//======================================================================
bool isSessionFinished = false;
Int32 currentStatusId = BllProxyIncidentHelper.GetIncidentStatus(incidentId);
if (currentStatusId != statusId)
{
UcControlArgs args = new UcControlArgs();
switch (currentStatusId)
{
case 1: //New
break;
case 2: //In-Progress
goNext(args);
break;
case 3: //Canceled
isSessionFinished = true;
goBack(args);
break;
case 4: //Closed
isSessionFinished = true;
goBack(args);
break;
}
statusId = currentStatusId;
}
//======================================================================
TimeSpan max0 = new TimeSpan(0, 0, timeOut);
TimeSpan max1 = new TimeSpan(0, 1, 0);
if (TimeSpan.Compare(span, max0) > 0)
{
if (mode == 0)
{
pnlWait.Visible = false;
pnlAgentsBusy.Visible = true;
upWork.Update();
mode = 1;
}
}
if (TimeSpan.Compare(span, max1) > 0)
{
BllProxyIncidentHelper.SetIncidentStatus(incidentId, 3);
isSessionFinished = true;
}
if (isSessionFinished)
{
BllProxyIncident.UpdateIncident(incidentId, 0, 0, 3, "[_EXPIRED_]");
UcControlArgs args = new UcControlArgs();
goBack(args);
}
}