public ActionResult Agent()
{
ViewBag.sDate = DateTime.Now.ToString("dd/MM/yyyy");
ViewBag.eDate = DateTime.Now.ToString("dd/MM/yyyy");
var agents = _user.GetAll();
ViewBag.Agents = agents;
if (agents.Count() > 0)
{
ViewBag.currentAgent = agents[0].UserId;
ViewBag.currentAgentName = agents[0].DisplayName;
}
else
{
ViewBag.currentAgent = 0;
ViewBag.currentAgentName = "Agent Dashbord";
}
var dt = _vComplaint.FilterComplaint(DateTime.Now.Date, DateTime.Now.Date, 0, 0, 0, agents[0].UserId);
ViewBag.dts = dt;
DashboardViewModel obj = new DashboardViewModel();
obj.TotalUnresolved = dt.Where(c => c.SolutionStatus.ToUpper() != "RESOLVED FULLY").ToList().Count();
obj.TotalClosed = dt.Where(c => c.ComplaintStatus.ToUpper() == "CLOSED").ToList().Count();
obj.TotalComplaint = dt.Count();
obj.TotalResolved = dt.Where(c => c.SolutionStatus.ToUpper() == "RESOLVED FULLY").ToList().Count();
var ct = GetAgentChartData(DateTime.Now, DateTime.Now, (int)ViewBag.currentAgent);
if (ct.series.Count() > 0)
{
ViewBag.Chart = _app.GetChart(ChartTypes.Column, "Complaints Chart", ct.data.ToArray(), ct.series.ToArray(), Color.White, Color.White, $"Complaints from {DateTime.Now.ToString("MMM dd, yyyy")} To {DateTime.Now.ToString("MMM dd, yyyy")}", "Complaint Code", "No.of Complaints");
}
else
{
ViewBag.Chart = new Highcharts("columnchart");
}
return(View(obj));
}
public ActionResult Index(DateTime date, int complaintStatus, int complaintType, int solnStatus, int agent)
{
ViewBag.Date = date;
ViewBag.ComplaintType = _complaintType.GetAll();
ViewBag.currentType = complaintType;
ViewBag.ComplaintStatus = _complaintStatus.GetAll();
ViewBag.currentStatus = complaintStatus;
ViewBag.SolutionStatus = _slnStatus.GetAll();
ViewBag.currentSolutionStatus = solnStatus;
ViewBag.Agents = _user.GetAll();
ViewBag.currentAgent = agent;
var complaints = _vComplaint.FilterComplaint(date, date, complaintType, complaintStatus, solnStatus, agent).Where(c => c.ComplaintStatus.ToUpper() != "CLOSED").ToList();
return(View(complaints));
}
public ActionResult Index(DateTime date, int complaintStatus, int complaintType, int solnStatus, int supportUser, int complaintUser)
{
ViewBag.Date = date;
ViewBag.ComplaintType = _complaintType.GetAll();
ViewBag.currentType = complaintType;
ViewBag.ComplaintStatus = _complaintStatus.GetAll();
ViewBag.currentStatus = complaintStatus;
ViewBag.SolutionStatus = _slnStatus.GetAll();
ViewBag.currentSolutionStatus = solnStatus;
ViewBag.Users = _user.GetAll();
ViewBag.currentSupportUser = supportUser;
ViewBag.currentComplaintUser = complaintUser;
var complaints = _vComplaint.FilterComplaintBySupportUser(date, date, complaintType, complaintStatus, solnStatus, supportUser, complaintUser).Where(c => c.ComplaintStatus.ToUpper() != "CLOSED").ToList();
return(View(complaints));
}
