public CallbackReentryManager()
{
_recordManager = null;
_settingsManager = null;
objLock = new object();
objLockReentry = new object();
_LastTick = DateTime.ParseExact("01/01/1900 00:00:00", "dd/MM/yyyy HH:mm:ss", System.Globalization.CultureInfo.InvariantCulture);
_tmrTick = new System.Threading.Timer(_tmrTick_Tick);
}
public CallbackReentryManager(CallbackRecordManager RecordManager, ContactRealtimeDataClient RealtimeDataClient, SettingsManager SettingsManager)
{
_recordManager = RecordManager;
_RealtimeDataClient = RealtimeDataClient;
_settingsManager = SettingsManager;
objLock = new object();
objLockReentry = new object();
_LastTick = DateTime.ParseExact("01/01/1900 00:00:00", "dd/MM/yyyy HH:mm:ss", System.Globalization.CultureInfo.InvariantCulture);
_tmrTick = new System.Threading.Timer(_tmrTick_Tick);
}
public bool Analyse(ContactServiceQueueInformation Information, CallbackContactServiceQueueSettingsProfile Profile, CallbackRecordManager RecordManager)
{
Trace.TraceInformation("Enter.");
try
{
if (Information == null)
{
_Description = "Information is null.";
Trace.TraceWarning("Information is null.");
return(false);
}
if (Profile == null)
{
_Description = "Profile is null.";
Trace.TraceWarning("Profile is null.");
return(false);
}
if (RecordManager == null)
{
_Description = "RecordManager is null.";
Trace.TraceWarning("RecordManager is null.");
return(false);
}
bool bResult = true;
foreach (CallbackAlgorithmFilter filter in Profile.OfferedAlgorithmFilters)
{
if (filter.Enabled)
{
try
{
Constants.FilterOperations Operation = Constants.FilterOperations.BIGGERTHANOREQUALTO;
Operation = (Constants.FilterOperations)Enum.Parse(typeof(Constants.FilterOperations), filter.Operation.ToUpper());
switch (filter.Name)
{
case "AgentsLoggedIn":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.AgentsLoggedIn >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has less than " + filter.Value + " agents logged in.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.AgentsLoggedIn <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " agents logged in.";
bResult = bResult && false;
}
break;
}
break;
case "CallsWaiting":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.ContactsWaiting >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has less than " + filter.Value + " calls waiting.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.ContactsWaiting <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " calls waiting.";
bResult = bResult && false;
}
break;
}
break;
case "LongestQueueTime":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (Information.LongestWaitingContact >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has longest queue time less than " + filter.Value;
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (Information.LongestWaitingContact <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has longest queue time more than " + filter.Value;
bResult = bResult && false;
}
break;
}
break;
case "CallbackRequests":
switch (Operation)
{
case Constants.FilterOperations.BIGGERTHANOREQUALTO:
if (RecordManager.NumberOfRecordsForQueue(Information.Name) >= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has fewer than " + filter.Value + " callback requests.";
bResult = bResult && false;
}
break;
case Constants.FilterOperations.SMALLERTHANOREQUALTO:
if (RecordManager.NumberOfRecordsForQueue(Information.Name) <= filter.Value)
{
bResult = bResult && true;
}
else
{
_Description = "CSQ " + Information.Name + " has more than " + filter.Value + " callback requests:" + RecordManager.NumberOfRecordsForQueue(Information.Name);
bResult = bResult && false;
}
break;
}
break;
default:
break;
}
}
catch (Exception ex)
{
_Description = "Exception performing algorithm comparisons.";
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
bResult = false;
}
}
}
return(bResult);
}
catch (Exception ex)
{
_Description = "Exception running callback offer algorithm.";
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
