public static DataTable TicketsCount(int DId, Fltr filter, bool OnHoldStatus, bool PartsTracking, string SortExpession, string GlobalFilterSQL, bool IsSLA)
{
DateTime start = filter.StartDate;
DateTime end = filter.EndDate;
string _sqlPreSelect = string.Empty;
string _sqlSelect = string.Empty;
string _sqlWhere = "WHERE T.company_id=" + DId.ToString() + " AND ((T.CreateTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "') OR (T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' AND T.Status='Closed')) ";
string _sqlGroup = string.Empty;
string _sqlOrder = string.Empty;
if (!OnHoldStatus) _sqlWhere += "AND T.Status<>'On Hold' ";
if (!PartsTracking) _sqlWhere += "AND T.Status<>'Parts On Order' ";
if (SortExpession.Length > 0 && SortExpession.IndexOf("YAxis") >= 0 && filter.YAxis == Grouping.Month)
{
_sqlOrder = "ORDER BY Month " + SortExpession.Replace("YAxis", string.Empty);
}
else if (SortExpession.Length > 0) _sqlOrder = "ORDER BY " + SortExpession;
string _range = "'" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "'";
string _sqlSelectFields =
"SUM(CASE WHEN T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS TotalCount, "
+ "SUM(CASE WHEN T.status = 'Open' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS OpenCount, "
+ "SUM(CASE WHEN T.status = 'Closed' AND T.ClosedTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS ClosedCount, "
+ "SUM(CASE WHEN T.status = 'On Hold' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS HoldCount, "
+ "SUM(CASE WHEN T.status = 'Parts On Order' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS PartsCount, ";
if (IsSLA)
{
_sqlPreSelect += "DECLARE @WorkDays char(7); ";
_sqlPreSelect += "DECLARE @StartBusinnessTime int; ";
_sqlPreSelect += "DECLARE @EndBusinnessTime int; ";
_sqlPreSelect += "SELECT @WorkDays = I.WorkingDays, @StartBusinnessTime = dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusHourStart')*60 + dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusMinStart'), @EndBusinnessTime = dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusHourStop')*60 + dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusMinStop') FROM tbl_company C INNER JOIN Mc_Instance I ON I.InstanceId = C.company_guid WHERE C.company_id = " + DId.ToString() + "; ";
_sqlPreSelect += "IF @WorkDays IS NULL SET @WorkDays = '1111100'; ";
_sqlPreSelect += "IF @StartBusinnessTime IS NULL SET @StartBusinnessTime = 0; ";
_sqlPreSelect += "IF @EndBusinnessTime IS NULL SET @EndBusinnessTime = 1439; ";
_sqlSelectFields += "AVG(cast(CASE T.status WHEN 'Open' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE NULL END as bigint)) AS AvgOpen, "
+ "AVG(cast(CASE WHEN T.status='Closed' AND T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.createtime,T.closedtime, @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgClosed, "
+ "AVG(cast(CASE T.status WHEN 'On Hold' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgHold, "
+ "AVG(cast(CASE T.status WHEN 'Parts On Order' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgParts, ";
}
else
{
_sqlSelectFields += "AVG(cast(CASE T.status WHEN 'Open' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgOpen, "
+ "AVG(cast(CASE WHEN T.status='Closed' AND T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' THEN DATEDIFF(minute, T.createtime, T.closedtime) ELSE null END as bigint)) AS AvgClosed, "
+ "AVG(cast(CASE T.status WHEN 'On Hold' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgHold, "
+ "AVG(cast(CASE T.status WHEN 'Parts On Order' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgParts, ";
}
_sqlSelectFields += "0 AS Level ";
if (_sqlOrder == string.Empty)
_sqlOrder = "ORDER BY YAxis ASC";
switch (filter.YAxis)
{
case Grouping.Account:
_sqlSelect = "SELECT ISNULL(A.Id, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) AS ID, MAX(A.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Accounts A ON A.DId=" + DId.ToString() + " AND A.Id=T.intAcctId ";
_sqlGroup = "GROUP BY ISNULL(A.Id, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) ";
break;
case Grouping.AccountLocation:
_sqlSelect = "SELECT ISNULL(T.intAcctId,CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) AS ID, ISNULL(T.AccountLocationId,-1) AS SubID, MAX(ISNULL((CASE WHEN ISNULL(T.btNoAccount,0) = 1 THEN '(No Account)' ELSE dbo.fxGetAccountName(" + DId.ToString() + ", T.intAcctId) END),'') + ISNULL(' / ' + dbo.fxGetUserLocationName(" + DId.ToString() + ", T.AccountLocationId),'')) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T ";
_sqlGroup = "GROUP BY ISNULL(T.intAcctId, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END), T.AccountLocationId ";
break;
case Grouping.Class:
_sqlSelect = "SELECT ISNULL(C.GroupId,0) AS ID, MAX(C.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN dbo.fxMapClassesByLevel(" + DId.ToString() + "," + filter.ClassLevel.ToString() + ") C ON T.class_id=C.Id ";
_sqlGroup = "GROUP BY C.GroupId ";
break;
case Grouping.CreationCategory:
_sqlSelect = "SELECT ISNULL(CC.Id,-1) AS ID, MAX(CC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN CreationCats CC ON CC.DId=" + DId.ToString() + " AND CC.Id=T.CreationCatsId ";
_sqlGroup = "GROUP BY CC.Id ";
break;
case Grouping.SubmissionCategory:
_sqlSelect = "SELECT ISNULL(SC.Id,-1) AS ID, MAX(SC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN SubmissionCategories SC ON T.intSubmissionCatId=SC.Id ";
_sqlGroup = "GROUP BY SC.Id ";
break;
case Grouping.ResolutionCategory:
_sqlSelect = "SELECT ISNULL(RC.Id,-1) AS ID, MAX(CASE WHEN RC.btResolved=1 THEN 'Resolved-' ELSE 'Unresolved-' END+RC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN ResolutionCats RC ON RC.DId=" + DId.ToString() + " AND RC.Id=T.ResolutionCatsId ";
_sqlGroup = "GROUP BY RC.Id ";
break;
case Grouping.Location:
_sqlSelect = "SELECT ISNULL(LC.GroupId,-" + filter.LocationTypeID.ToString() + ") AS ID, MAX(LC.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN fxMapLocationsByType(" + DId.ToString() + ",NULL, NULL," + filter.LocationTypeID.ToString() + ",NULL) LC ON T.LocationId=LC.Id ";
_sqlGroup = "GROUP BY LC.GroupId ";
break;
case Grouping.Month:
_sqlSelect = "SELECT CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+'/'+CAST(MONTH(T.CreateTime) AS nvarchar(2))+'/1' AS datetime) AS Month, MAX(CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+CAST(MONTH(T.CreateTime) AS nvarchar(2)) AS int)) AS ID, MAX(DATENAME(month,T.CreateTime)+' '+CAST(YEAR(T.CreateTime) AS nvarchar(4))) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T ";
_sqlGroup = "GROUP BY CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+'/'+CAST(MONTH(T.CreateTime) AS nvarchar(2))+'/1' AS datetime) ";
break;
case Grouping.Priority:
_sqlSelect = "SELECT ISNULL(P.Id, -1) AS ID, MAX(CAST(P.tintPriority as nvarchar(5))+'-'+P.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Priorities P ON P.DId=" + DId.ToString() + " AND P.Id=T.PriorityId ";
_sqlGroup = "GROUP BY P.Id ";
break;
//tkt #3949: Level Filter added to Ticket Count Report
case Grouping.TicketLevel:
_sqlSelect = "SELECT ISNULL(CAST(L.tintLevel as int), -1) AS ID, MAX(CAST(L.tintLevel as nvarchar(5))+ CASE WHEN L.LevelName IS NOT NULL THEN '-'+L.LevelName ELSE '' END ) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN TktLevels L ON L.DId=" + DId.ToString() + " AND L.tintLevel=T.tintLevel ";
_sqlGroup = "GROUP BY L.tintLevel ";
break;
//tkt #3632: Add Support Groups to Ticket Count Report criteria
case Grouping.SupportGroup:
_sqlSelect = "SELECT ISNULL(CAST(SG.id as int), -1) AS ID, MAX(SG.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Accounts AC ON AC.DId=" + DId.ToString() + " AND AC.id=T.intAcctId INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id LEFT OUTER JOIN SupportGroups SG ON SG.DId=" + DId.ToString() + " AND SG.Id=LJT.SupGroupId ";
_sqlGroup = "Group By SG.id ";
break;
case Grouping.Technician:
_sqlSelect = "SELECT ISNULL(LJT.id,-1) AS ID, MAX(dbo.fxGetUserName(L.FirstName, L.LastName, L.Email)) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T "
+ "INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id "
+ "INNER JOIN tbl_Logins L ON LJT.login_id = L.id ";
_sqlGroup = "GROUP BY LJT.id ";
break;
}
_sqlSelect += "INNER JOIN tbl_LoginCompanyJunc LJU ON LJU.company_id=" + DId.ToString() + " AND LJU.id=T.user_id ";
if (filter.AccountID > 0) _sqlWhere += "AND T.intAcctId=" + filter.AccountID.ToString() + " ";
else if (filter.AccountID < 0) _sqlWhere += "AND T.intAcctId IS NULL AND ISNULL(t.btNoAccount, 0) = " + (filter.AccountID == -2 ? "1" : "0") + " ";
if (filter.AccountLocationId > 0) _sqlWhere += "AND T.AccountLocationId=" + filter.AccountLocationId.ToString() + " ";
else if (filter.AccountLocationId < 0) _sqlWhere += "AND T.AccountLocationId IS NULL ";
if (filter.AccountParentLocationId > 0) _sqlWhere += "AND T.AccountLocationId IN (SELECT Id FROM dbo.fxGetAllChildLocations(" + DId.ToString() + "," + filter.AccountParentLocationId.ToString() + ")) ";
else if (filter.AccountParentLocationId < 0) _sqlWhere += "AND T.AccountLocationId IS NULL ";
if (filter.ClassID > 0) _sqlWhere += "AND T.class_id IN (SELECT Id FROM dbo.fxGetAllChildClasses(" + DId.ToString() + "," + filter.ClassID.ToString() + ",NULL)) ";
else if (filter.ClassID < 0) _sqlWhere += "AND T.class_id=" + Convert.ToString(-filter.ClassID).ToString();
else if (filter.ClassID == 0 && filter.ClassIsNull) _sqlWhere += "AND T.class_id IS NULL ";
if (filter.CreationCategoryID > 0) _sqlWhere += "AND T.CreationCatsId=" + filter.CreationCategoryID.ToString() + " ";
else if (filter.CreationCategoryID < 0) _sqlWhere += "AND T.CreationCatsId IS NULL ";
if (filter.SubmissionCategoryID > 0) _sqlWhere += "AND T.intSubmissionCatId=" + filter.SubmissionCategoryID.ToString() + " ";
else if (filter.SubmissionCategoryID < 0) _sqlWhere += "AND T.intSubmissionCatId IS NULL ";
if (filter.ResolutionCategoryID > 0) _sqlWhere += "AND T.ResolutionCatsId=" + filter.ResolutionCategoryID.ToString() + " ";
else if (filter.ResolutionCategoryID == -1) _sqlWhere += "AND T.ResolutionCatsId IS NULL ";
else if (filter.ResolutionCategoryID == -2) _sqlWhere += "AND T.btResolved=0 ";
else if (filter.ResolutionCategoryID == -3) _sqlWhere += "AND T.btResolved=1 ";
if (filter.LocationID > 0) _sqlWhere += "AND T.LocationId IN (SELECT Id FROM dbo.fxGetAllChildLocations(" + DId.ToString() + "," + filter.LocationID.ToString() + ")) ";
else if (filter.LocationID < 0) _sqlWhere += "AND (T.LocationId IS NULL OR T.LocationId IN (SELECT Id FROM fxMapLocationsByType(" + DId.ToString() + ",NULL,NULL," + Convert.ToString(-filter.LocationID) + ",NULL) WHERE GroupId IS NULL)) ";
if (filter.MonthID > 0) _sqlWhere += "AND YEAR(T.CreateTime)=" + filter.MonthID.ToString().Substring(0, 4) + " AND MONTH(T.CreateTime)=" + filter.MonthID.ToString().Substring(4) + " ";
if (filter.PriorityID != 0) _sqlWhere += "AND T.PriorityId=" + filter.PriorityID.ToString() + " ";
else if (filter.PriorityID < 0) _sqlWhere += "AND T.PriorityId IS NULL ";
if (filter.AssetFilter.Length > 0)
{
string _assets = string.Empty;
string[] _arrSN = filter.AssetFilter.Split(new char[] { ',' }, StringSplitOptions.RemoveEmptyEntries);
foreach (string _sn in _arrSN)
{
DataTable _dt = Data.Assets.SelectAssetByUniqueField(DId, _sn);
foreach (DataRow _row in _dt.Rows)
_assets = _assets + _row["Id"].ToString() + ",";
};
if (_assets.Length > 0)
_assets = _assets.Remove(_assets.Length - 1, 1);
string _asset_tickets = string.Empty;
if (_assets.Length > 0)
{
DataTable _asset_tickets_table = Data.Logins.SelectByQueryExt("Select Distinct TicketId from TicketAssets where DId=" + DId.ToString() + " AND AssetId in (" + _assets + ")");
if (_asset_tickets_table != null)
{
for (int _index = 0; _index < _asset_tickets_table.Rows.Count; _index++)
{
_asset_tickets = _asset_tickets + _asset_tickets_table.Rows[_index]["TicketId"].ToString() + ",";
};
if (_asset_tickets.Length > 0)
_asset_tickets = _asset_tickets.Remove(_asset_tickets.Length - 1, 1);
if (_asset_tickets.Length > 0)
{
_sqlWhere = _sqlWhere + " AND T.Id in (" + _asset_tickets + ") ";
}
else
{
_sqlWhere = _sqlWhere + " AND T.Id=0 ";
};
};
}
else
{
_sqlWhere = _sqlWhere + " AND T.Id=0 ";
};
};
//tkt #3949: Level Filter added to Ticket Count Report
if (filter.TicketLevelID > 0) _sqlWhere += "AND T.tintLevel=" + filter.TicketLevelID.ToString() + " ";
else if (filter.TicketLevelID < 0) _sqlWhere += "AND T.tintLevel IS NULL ";
//tkt #3632: Add Support Groups to Ticket Count Report criteria
if (filter.SupportGroupID > 0) _sqlWhere += "AND Exists(select INNER_SG.id from tbl_ticket INNER_T INNER JOIN tbl_LoginCompanyJunc INNER_LCJ ON INNER_T.Technician_id = INNER_LCJ.id LEFT OUTER JOIN SupportGroups INNER_SG ON INNER_LCJ.SupGroupId=INNER_SG.Id where INNER_T.company_id=T.company_id and INNER_T.id=T.id and INNER_SG.id=" + filter.SupportGroupID.ToString() + ") ";
else if (filter.SupportGroupID < 0) _sqlWhere += "AND Exists(select INNER_SG.id from tbl_ticket INNER_T INNER JOIN tbl_LoginCompanyJunc INNER_LCJ ON INNER_T.Technician_id = INNER_LCJ.id LEFT OUTER JOIN SupportGroups INNER_SG ON INNER_LCJ.SupGroupId=INNER_SG.Id where INNER_T.company_id=T.company_id and INNER_T.id=T.id and INNER_SG.id IS NULL) ";
if (filter.TechnicianType != TechnicianType.All && filter.YAxis != Grouping.Technician && filter.YAxis != Grouping.SupportGroup)
{
_sqlSelect += "INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id ";
}
switch (filter.TechnicianType)
{
case TechnicianType.Filtered:
_sqlWhere += "AND (LJT.btGlobalFilterEnabled=1 OR LJT.btLimitToAssignedTkts=1 OR LJT.btDisabledReports=1) ";
break;
case TechnicianType.Global:
_sqlWhere += "AND (LJT.btGlobalFilterEnabled=0 AND LJT.btLimitToAssignedTkts=0 AND LJT.btDisabledReports=0 AND LJT.btCfgCCRep=0) ";
break;
case TechnicianType.CallCenterRep:
_sqlWhere += "AND LJT.btCfgCCRep=1 ";
break;
//btCfgCCRep
}
if (filter.HandledByCallCenter != HandledByCallCenter.All)
_sqlWhere += string.Format("AND T.btHandledByCC={0} ", ((int)filter.HandledByCallCenter)).ToString();
if (filter.TechnicianID > 0) _sqlWhere += "AND T.Technician_id=" + filter.TechnicianID.ToString() + " ";
else if (filter.TechnicianID < 0) _sqlWhere += "AND T.Technician_id IS NULL ";
if (filter.SubmittedByID > 0) _sqlWhere += "AND T.Created_id=" + filter.SubmittedByID.ToString() + " ";
else if (filter.SubmittedByID < 0) _sqlWhere += "AND T.Created_id IS NULL ";
if (filter.ClosedByID > 0) _sqlWhere += "AND T.Closed_id=" + filter.ClosedByID.ToString() + " ";
else if (filter.ClosedByID < 0) _sqlWhere += "AND T.Closed_id IS NULL ";
if (filter.AgeDays != -1)
{
string _date_diff = "(CASE T.status WHEN 'Closed' then DATEDIFF(day, T.CreateTime, T.ClosedTime) ELSE DATEDIFF(day, T.CreateTime, GETUTCDATE()) END)";
switch (filter.AgeRange)
{
case EqualRange.Less:
_sqlWhere += " AND " + _date_diff + "<" + filter.AgeDays.ToString();
break;
case EqualRange.Equal:
_sqlWhere += " AND " + _date_diff + "=" + filter.AgeDays.ToString();
break;
case EqualRange.Greater:
_sqlWhere += " AND " + _date_diff + ">" + filter.AgeDays.ToString();
break;
};
};
_sqlWhere += GlobalFilterSQL;
if (filter.SubYAxis == Grouping.None || (filter.SubYAxis == filter.YAxis && filter.ClassLevel == filter.SubClassLevel && filter.LocationTypeID == filter.SubLocationTypeID))
{
DataTable ResultDT = SelectByQuery(_sqlPreSelect + _sqlSelect + _sqlWhere + _sqlGroup + _sqlOrder);
if (isRecursive == false)
{
int total_created = 0;
int total_opened = 0;
int total_closed = 0;
int total_holded = 0;
int total_parts = 0;
long total_avg_opened = 0;
long total_avg_closed = 0;
long total_avg_holded = 0;
long total_avg_parts = 0;
int _avg_opened_count = 0;
int _avg_closed_count = 0;
int _avg_holded_count = 0;
int _avg_parts_count = 0;
string row_name = "Total:";
for (int i = 0; i < ResultDT.Rows.Count; i++)
{
DataRow current_row = ResultDT.Rows[i];
total_created += (int)current_row["TotalCount"];
total_opened += (int)current_row["OpenCount"];
total_closed += (int)current_row["ClosedCount"];
total_holded += (int)current_row["HoldCount"];
total_parts += (int)current_row["PartsCount"];
long _avg_opened = GetLongValue(ref current_row, "AvgOpen");
if (_avg_opened > 0)
_avg_opened_count++;
long _avg_closed = GetLongValue(ref current_row, "AvgClosed");
if (_avg_closed > 0)
_avg_closed_count++;
long _avg_holded = GetLongValue(ref current_row, "AvgHold");
if (_avg_holded > 0)
_avg_holded_count++;
long _avg_parts = GetLongValue(ref current_row, "AvgParts");
if (_avg_parts > 0)
_avg_parts_count++;
total_avg_opened += _avg_opened;
total_avg_closed += _avg_closed;
total_avg_holded += _avg_holded;
total_avg_parts += _avg_parts;
};
DataRow new_row = ResultDT.NewRow();
new_row["ID"] = 0;
new_row["YAxis"] = row_name;
new_row["TotalCount"] = total_created;
new_row["OpenCount"] = total_opened;
new_row["ClosedCount"] = total_closed;
new_row["HoldCount"] = total_holded;
new_row["PartsCount"] = total_parts;
double _float_number = 0;
if (_avg_opened_count > 0)
{
_float_number = (double)total_avg_opened / (double)_avg_opened_count;
total_avg_opened = (int)_float_number;
};
if (_avg_closed_count > 0)
{
_float_number = (double)total_avg_closed / (double)_avg_closed_count;
total_avg_closed = (int)_float_number;
};
if (_avg_holded_count > 0)
{
_float_number = (double)total_avg_holded / (double)_avg_holded_count;
total_avg_holded = (int)_float_number;
};
if (_avg_parts_count > 0)
{
_float_number = (double)total_avg_parts / (double)_avg_parts_count;
total_avg_parts = (int)_float_number;
};
if (total_avg_opened > 0)
new_row["AvgOpen"] = total_avg_opened;
if (total_avg_closed > 0)
new_row["AvgClosed"] = total_avg_closed;
if (total_avg_holded > 0)
new_row["AvgHold"] = total_avg_holded;
if (total_avg_parts > 0)
new_row["AvgParts"] = total_avg_parts;
new_row["Level"] = 0;
ResultDT.Rows.InsertAt(new_row, ResultDT.Rows.Count + 1);
};
return ResultDT;
};
int full_total_created = 0;
int full_total_opened = 0;
int full_total_closed = 0;
int full_total_holded = 0;
int full_total_parts = 0;
long full_total_avg_opened = 0;
long full_total_avg_closed = 0;
long full_total_avg_holded = 0;
long full_total_avg_parts = 0;
int _full_avg_opened_count = 0;
int _full_avg_closed_count = 0;
int _full_avg_holded_count = 0;
int _full_avg_parts_count = 0;
DataTable _DT = SelectByQuery(_sqlPreSelect + _sqlSelect + _sqlWhere + _sqlGroup + _sqlOrder);
Fltr _f = (Fltr)filter.Clone();
_f.SubYAxis = Grouping.None;
for (int i = 0; i < _DT.Rows.Count; i++)
{
DataRow _row = _DT.Rows[i];
DataTable _subDT = null;
_f.YAxis = filter.SubYAxis;
_f.LocationTypeID = _f.SubLocationTypeID;
_f.ClassLevel = _f.SubClassLevel;
switch (filter.YAxis)
{
case Grouping.Account:
if (filter.SubYAxis == Grouping.Location) _f.YAxis = Grouping.AccountLocation;
_f.AccountID = (int)_row["ID"];
break;
case Grouping.AccountLocation:
_f.AccountID = (int)_row["ID"];
_f.AccountLocationId = (int)_row["SubId"];
break;
case Grouping.Class:
_f.ClassID = (int)_row["ID"];
if (_f.ClassID == 0) _f.ClassIsNull = true;
break;
case Grouping.CreationCategory:
_f.CreationCategoryID = (int)_row["ID"];
break;
case Grouping.SubmissionCategory:
_f.SubmissionCategoryID = (int)_row["ID"];
break;
case Grouping.ResolutionCategory:
_f.ResolutionCategoryID = (int)_row["ID"];
break;
case Grouping.Location:
_f.LocationID = (int)_row["ID"];
break;
case Grouping.Month:
_f.MonthID = (int)_row["ID"];
break;
case Grouping.Priority:
_f.PriorityID = (int)_row["ID"];
break;
//tkt #3949: Level Filter added to Ticket Count Report
case Grouping.TicketLevel:
_f.TicketLevelID = (int)_row["ID"];
break;
//tkt #3632: Add Support Groups to Ticket Count Report criteria
case Grouping.SupportGroup:
_f.SupportGroupID = (int)_row["ID"];
break;
case Grouping.Technician:
_f.TechnicianID = (int)_row["ID"];
break;
}
isRecursive = true;
_subDT = TicketsCount(DId, _f, OnHoldStatus, PartsTracking, SortExpession, GlobalFilterSQL, IsSLA);
isRecursive = false;
if (_subDT.Columns.Contains("SubId") && !_DT.Columns.Contains("SubId"))
_DT.Columns.Add("SubId", typeof(int));
foreach (DataRow _srow in _subDT.Rows)
{
i++;
DataRow _newrow = _DT.NewRow();
_newrow["ID"] = _srow["ID"];
if (_subDT.Columns.Contains("SubId"))
_newrow["SubId"] = _srow["SubId"];
_newrow["YAxis"] = _srow["YAxis"];
_newrow["TotalCount"] = _srow["TotalCount"];
_newrow["OpenCount"] = _srow["OpenCount"];
_newrow["ClosedCount"] = _srow["ClosedCount"];
_newrow["HoldCount"] = _srow["HoldCount"];
_newrow["PartsCount"] = _srow["PartsCount"];
_newrow["AvgOpen"] = _srow["AvgOpen"];
_newrow["AvgClosed"] = _srow["AvgClosed"];
_newrow["AvgHold"] = _srow["AvgHold"];
_newrow["AvgParts"] = _srow["AvgParts"];
_newrow["Level"] = (int)_row["ID"] == 0 ? -1 : _row["ID"];
full_total_created += (int)_srow["TotalCount"];
full_total_opened += (int)_srow["OpenCount"];
full_total_closed += (int)_srow["ClosedCount"];
full_total_holded += (int)_srow["HoldCount"];
full_total_parts += (int)_srow["PartsCount"];
long _full_avg_opened = GetLongValue(_srow, "AvgOpen");
if (_full_avg_opened > 0)
_full_avg_opened_count++;
long _full_avg_closed = GetLongValue(_srow, "AvgClosed");
if (_full_avg_closed > 0)
_full_avg_closed_count++;
long _full_avg_holded = GetLongValue(_srow, "AvgHold");
if (_full_avg_holded > 0)
_full_avg_holded_count++;
long _full_avg_parts = GetLongValue(_srow, "AvgParts");
if (_full_avg_parts > 0)
_full_avg_parts_count++;
full_total_avg_opened += _full_avg_opened;
full_total_avg_closed += _full_avg_closed;
full_total_avg_holded += _full_avg_holded;
full_total_avg_parts += _full_avg_parts;
_DT.Rows.InsertAt(_newrow, i);
}
}
string full_row_name = "Total:";
DataRow full_new_row = _DT.NewRow();
full_new_row["ID"] = 0;
full_new_row["YAxis"] = full_row_name;
full_new_row["TotalCount"] = full_total_created;
full_new_row["OpenCount"] = full_total_opened;
full_new_row["ClosedCount"] = full_total_closed;
full_new_row["HoldCount"] = full_total_holded;
full_new_row["PartsCount"] = full_total_parts;
double _full_float_number = 0;
if (_full_avg_opened_count > 0)
{
_full_float_number = (double)full_total_avg_opened / (double)_full_avg_opened_count;
full_total_avg_opened = (int)_full_float_number;
};
if (_full_avg_closed_count > 0)
{
_full_float_number = (double)full_total_avg_closed / (double)_full_avg_closed_count;
full_total_avg_closed = (int)_full_float_number;
};
if (_full_avg_holded_count > 0)
{
_full_float_number = (double)full_total_avg_holded / (double)_full_avg_holded_count;
full_total_avg_holded = (int)_full_float_number;
};
if (_full_avg_parts_count > 0)
{
_full_float_number = (double)full_total_avg_parts / (double)_full_avg_parts_count;
full_total_avg_parts = (int)_full_float_number;
};
if (full_total_avg_opened > 0)
full_new_row["AvgOpen"] = full_total_avg_opened;
if (full_total_avg_closed > 0)
full_new_row["AvgClosed"] = full_total_avg_closed;
if (full_total_avg_holded > 0)
full_new_row["AvgHold"] = full_total_avg_holded;
if (full_total_avg_parts > 0)
full_new_row["AvgParts"] = full_total_avg_parts;
full_new_row["Level"] = 0;
_DT.Rows.InsertAt(full_new_row, _DT.Rows.Count + 1);
return _DT;
}
public static DataTable TicketsCount(int DId, Fltr filter, bool OnHoldStatus, bool PartsTracking, string SortExpession, string GlobalFilterSQL, bool IsSLA)
{
DateTime start = filter.StartDate;
DateTime end = filter.EndDate;
string _sqlPreSelect = string.Empty;
string _sqlSelect = string.Empty;
string _sqlWhere = "WHERE T.company_id=" + DId.ToString() + " AND ((T.CreateTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "') OR (T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' AND T.Status='Closed')) ";
string _sqlGroup = string.Empty;
string _sqlOrder = string.Empty;
if (!OnHoldStatus)
{
_sqlWhere += "AND T.Status<>'On Hold' ";
}
if (!PartsTracking)
{
_sqlWhere += "AND T.Status<>'Parts On Order' ";
}
if (SortExpession.Length > 0 && SortExpession.IndexOf("YAxis") >= 0 && filter.YAxis == Grouping.Month)
{
_sqlOrder = "ORDER BY Month " + SortExpession.Replace("YAxis", string.Empty);
}
else if (SortExpession.Length > 0)
{
_sqlOrder = "ORDER BY " + SortExpession;
}
string _range = "'" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "'";
string _sqlSelectFields =
"SUM(CASE WHEN T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS TotalCount, "
+ "SUM(CASE WHEN T.status = 'Open' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS OpenCount, "
+ "SUM(CASE WHEN T.status = 'Closed' AND T.ClosedTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS ClosedCount, "
+ "SUM(CASE WHEN T.status = 'On Hold' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS HoldCount, "
+ "SUM(CASE WHEN T.status = 'Parts On Order' AND T.CreateTime BETWEEN " + _range + " THEN 1 ELSE 0 END) AS PartsCount, ";
if (IsSLA)
{
_sqlPreSelect += "DECLARE @WorkDays char(7); ";
_sqlPreSelect += "DECLARE @StartBusinnessTime int; ";
_sqlPreSelect += "DECLARE @EndBusinnessTime int; ";
_sqlPreSelect += "SELECT @WorkDays = I.WorkingDays, @StartBusinnessTime = dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusHourStart')*60 + dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusMinStart'), @EndBusinnessTime = dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusHourStop')*60 + dbo.fxGetConfigValueStr(" + DId.ToString() + ", 'tinyBusMinStop') FROM tbl_company C INNER JOIN Mc_Instance I ON I.InstanceId = C.company_guid WHERE C.company_id = " + DId.ToString() + "; ";
_sqlPreSelect += "IF @WorkDays IS NULL SET @WorkDays = '1111100'; ";
_sqlPreSelect += "IF @StartBusinnessTime IS NULL SET @StartBusinnessTime = 0; ";
_sqlPreSelect += "IF @EndBusinnessTime IS NULL SET @EndBusinnessTime = 1439; ";
_sqlSelectFields += "AVG(cast(CASE T.status WHEN 'Open' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE NULL END as bigint)) AS AvgOpen, "
+ "AVG(cast(CASE WHEN T.status='Closed' AND T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.createtime,T.closedtime, @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgClosed, "
+ "AVG(cast(CASE T.status WHEN 'On Hold' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgHold, "
+ "AVG(cast(CASE T.status WHEN 'Parts On Order' THEN dbo.fxGetOperationalMinutes(" + DId.ToString() + ",T.CreateTime, GETUTCDATE(), @WorkDays, @StartBusinnessTime, @EndBusinnessTime) ELSE null END as bigint)) AS AvgParts, ";
}
else
{
_sqlSelectFields += "AVG(cast(CASE T.status WHEN 'Open' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgOpen, "
+ "AVG(cast(CASE WHEN T.status='Closed' AND T.ClosedTime BETWEEN '" + Functions.FormatSQLDateTime(start) + "' AND '" + Functions.FormatSQLDateTime(end) + "' THEN DATEDIFF(minute, T.createtime, T.closedtime) ELSE null END as bigint)) AS AvgClosed, "
+ "AVG(cast(CASE T.status WHEN 'On Hold' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgHold, "
+ "AVG(cast(CASE T.status WHEN 'Parts On Order' THEN DATEDIFF(minute, T.createtime, GETUTCDATE()) ELSE null END as bigint)) AS AvgParts, ";
}
_sqlSelectFields += "0 AS Level ";
if (_sqlOrder == string.Empty)
{
_sqlOrder = "ORDER BY YAxis ASC";
}
switch (filter.YAxis)
{
case Grouping.Account:
_sqlSelect = "SELECT ISNULL(A.Id, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) AS ID, MAX(A.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Accounts A ON A.DId=" + DId.ToString() + " AND A.Id=T.intAcctId ";
_sqlGroup = "GROUP BY ISNULL(A.Id, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) ";
break;
case Grouping.AccountLocation:
_sqlSelect = "SELECT ISNULL(T.intAcctId,CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END) AS ID, ISNULL(T.AccountLocationId,-1) AS SubID, MAX(ISNULL((CASE WHEN ISNULL(T.btNoAccount,0) = 1 THEN '(No Account)' ELSE dbo.fxGetAccountName(" + DId.ToString() + ", T.intAcctId) END),'') + ISNULL(' / ' + dbo.fxGetUserLocationName(" + DId.ToString() + ", T.AccountLocationId),'')) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T ";
_sqlGroup = "GROUP BY ISNULL(T.intAcctId, CASE WHEN ISNULL(T.btNoAccount, 0)=0 THEN -1 ELSE -2 END), T.AccountLocationId ";
break;
case Grouping.Class:
_sqlSelect = "SELECT ISNULL(C.GroupId,0) AS ID, MAX(C.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN dbo.fxMapClassesByLevel(" + DId.ToString() + "," + filter.ClassLevel.ToString() + ") C ON T.class_id=C.Id ";
_sqlGroup = "GROUP BY C.GroupId ";
break;
case Grouping.CreationCategory:
_sqlSelect = "SELECT ISNULL(CC.Id,-1) AS ID, MAX(CC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN CreationCats CC ON CC.DId=" + DId.ToString() + " AND CC.Id=T.CreationCatsId ";
_sqlGroup = "GROUP BY CC.Id ";
break;
case Grouping.SubmissionCategory:
_sqlSelect = "SELECT ISNULL(SC.Id,-1) AS ID, MAX(SC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN SubmissionCategories SC ON T.intSubmissionCatId=SC.Id ";
_sqlGroup = "GROUP BY SC.Id ";
break;
case Grouping.ResolutionCategory:
_sqlSelect = "SELECT ISNULL(RC.Id,-1) AS ID, MAX(CASE WHEN RC.btResolved=1 THEN 'Resolved-' ELSE 'Unresolved-' END+RC.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN ResolutionCats RC ON RC.DId=" + DId.ToString() + " AND RC.Id=T.ResolutionCatsId ";
_sqlGroup = "GROUP BY RC.Id ";
break;
case Grouping.Location:
_sqlSelect = "SELECT ISNULL(LC.GroupId,-" + filter.LocationTypeID.ToString() + ") AS ID, MAX(LC.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN fxMapLocationsByType(" + DId.ToString() + ",NULL, NULL," + filter.LocationTypeID.ToString() + ",NULL) LC ON T.LocationId=LC.Id ";
_sqlGroup = "GROUP BY LC.GroupId ";
break;
case Grouping.Month:
_sqlSelect = "SELECT CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+'/'+CAST(MONTH(T.CreateTime) AS nvarchar(2))+'/1' AS datetime) AS Month, MAX(CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+CAST(MONTH(T.CreateTime) AS nvarchar(2)) AS int)) AS ID, MAX(DATENAME(month,T.CreateTime)+' '+CAST(YEAR(T.CreateTime) AS nvarchar(4))) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T ";
_sqlGroup = "GROUP BY CAST(CAST(YEAR(T.CreateTime) AS nvarchar(4))+'/'+CAST(MONTH(T.CreateTime) AS nvarchar(2))+'/1' AS datetime) ";
break;
case Grouping.Priority:
_sqlSelect = "SELECT ISNULL(P.Id, -1) AS ID, MAX(CAST(P.tintPriority as nvarchar(5))+'-'+P.Name) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Priorities P ON P.DId=" + DId.ToString() + " AND P.Id=T.PriorityId ";
_sqlGroup = "GROUP BY P.Id ";
break;
//tkt #3949: Level Filter added to Ticket Count Report
case Grouping.TicketLevel:
_sqlSelect = "SELECT ISNULL(CAST(L.tintLevel as int), -1) AS ID, MAX(CAST(L.tintLevel as nvarchar(5))+ CASE WHEN L.LevelName IS NOT NULL THEN '-'+L.LevelName ELSE '' END ) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN TktLevels L ON L.DId=" + DId.ToString() + " AND L.tintLevel=T.tintLevel ";
_sqlGroup = "GROUP BY L.tintLevel ";
break;
//tkt #3632: Add Support Groups to Ticket Count Report criteria
case Grouping.SupportGroup:
_sqlSelect = "SELECT ISNULL(CAST(SG.id as int), -1) AS ID, MAX(SG.vchName) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T LEFT OUTER JOIN Accounts AC ON AC.DId=" + DId.ToString() + " AND AC.id=T.intAcctId INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id LEFT OUTER JOIN SupportGroups SG ON SG.DId=" + DId.ToString() + " AND SG.Id=LJT.SupGroupId ";
_sqlGroup = "Group By SG.id ";
break;
case Grouping.Technician:
_sqlSelect = "SELECT ISNULL(LJT.id,-1) AS ID, MAX(dbo.fxGetUserName(L.FirstName, L.LastName, L.Email)) AS YAxis, " + _sqlSelectFields
+ "FROM tbl_ticket T "
+ "INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id "
+ "INNER JOIN tbl_Logins L ON LJT.login_id = L.id ";
_sqlGroup = "GROUP BY LJT.id ";
break;
}
_sqlSelect += "INNER JOIN tbl_LoginCompanyJunc LJU ON LJU.company_id=" + DId.ToString() + " AND LJU.id=T.user_id ";
if (filter.AccountID > 0)
{
_sqlWhere += "AND T.intAcctId=" + filter.AccountID.ToString() + " ";
}
else if (filter.AccountID < 0)
{
_sqlWhere += "AND T.intAcctId IS NULL AND ISNULL(t.btNoAccount, 0) = " + (filter.AccountID == -2 ? "1" : "0") + " ";
}
if (filter.AccountLocationId > 0)
{
_sqlWhere += "AND T.AccountLocationId=" + filter.AccountLocationId.ToString() + " ";
}
else if (filter.AccountLocationId < 0)
{
_sqlWhere += "AND T.AccountLocationId IS NULL ";
}
if (filter.AccountParentLocationId > 0)
{
_sqlWhere += "AND T.AccountLocationId IN (SELECT Id FROM dbo.fxGetAllChildLocations(" + DId.ToString() + "," + filter.AccountParentLocationId.ToString() + ")) ";
}
else if (filter.AccountParentLocationId < 0)
{
_sqlWhere += "AND T.AccountLocationId IS NULL ";
}
if (filter.ClassID > 0)
{
_sqlWhere += "AND T.class_id IN (SELECT Id FROM dbo.fxGetAllChildClasses(" + DId.ToString() + "," + filter.ClassID.ToString() + ",NULL)) ";
}
else if (filter.ClassID < 0)
{
_sqlWhere += "AND T.class_id=" + Convert.ToString(-filter.ClassID).ToString();
}
else if (filter.ClassID == 0 && filter.ClassIsNull)
{
_sqlWhere += "AND T.class_id IS NULL ";
}
if (filter.CreationCategoryID > 0)
{
_sqlWhere += "AND T.CreationCatsId=" + filter.CreationCategoryID.ToString() + " ";
}
else if (filter.CreationCategoryID < 0)
{
_sqlWhere += "AND T.CreationCatsId IS NULL ";
}
if (filter.SubmissionCategoryID > 0)
{
_sqlWhere += "AND T.intSubmissionCatId=" + filter.SubmissionCategoryID.ToString() + " ";
}
else if (filter.SubmissionCategoryID < 0)
{
_sqlWhere += "AND T.intSubmissionCatId IS NULL ";
}
if (filter.ResolutionCategoryID > 0)
{
_sqlWhere += "AND T.ResolutionCatsId=" + filter.ResolutionCategoryID.ToString() + " ";
}
else if (filter.ResolutionCategoryID == -1)
{
_sqlWhere += "AND T.ResolutionCatsId IS NULL ";
}
else if (filter.ResolutionCategoryID == -2)
{
_sqlWhere += "AND T.btResolved=0 ";
}
else if (filter.ResolutionCategoryID == -3)
{
_sqlWhere += "AND T.btResolved=1 ";
}
if (filter.LocationID > 0)
{
_sqlWhere += "AND T.LocationId IN (SELECT Id FROM dbo.fxGetAllChildLocations(" + DId.ToString() + "," + filter.LocationID.ToString() + ")) ";
}
else if (filter.LocationID < 0)
{
_sqlWhere += "AND (T.LocationId IS NULL OR T.LocationId IN (SELECT Id FROM fxMapLocationsByType(" + DId.ToString() + ",NULL,NULL," + Convert.ToString(-filter.LocationID) + ",NULL) WHERE GroupId IS NULL)) ";
}
if (filter.MonthID > 0)
{
_sqlWhere += "AND YEAR(T.CreateTime)=" + filter.MonthID.ToString().Substring(0, 4) + " AND MONTH(T.CreateTime)=" + filter.MonthID.ToString().Substring(4) + " ";
}
if (filter.PriorityID != 0)
{
_sqlWhere += "AND T.PriorityId=" + filter.PriorityID.ToString() + " ";
}
else if (filter.PriorityID < 0)
{
_sqlWhere += "AND T.PriorityId IS NULL ";
}
if (filter.AssetFilter.Length > 0)
{
string _assets = string.Empty;
string[] _arrSN = filter.AssetFilter.Split(new char[] { ',' }, StringSplitOptions.RemoveEmptyEntries);
foreach (string _sn in _arrSN)
{
DataTable _dt = Data.Assets.SelectAssetByUniqueField(DId, _sn);
foreach (DataRow _row in _dt.Rows)
{
_assets = _assets + _row["Id"].ToString() + ",";
}
}
;
if (_assets.Length > 0)
{
_assets = _assets.Remove(_assets.Length - 1, 1);
}
string _asset_tickets = string.Empty;
if (_assets.Length > 0)
{
DataTable _asset_tickets_table = Data.Logins.SelectByQueryExt("Select Distinct TicketId from TicketAssets where DId=" + DId.ToString() + " AND AssetId in (" + _assets + ")");
if (_asset_tickets_table != null)
{
for (int _index = 0; _index < _asset_tickets_table.Rows.Count; _index++)
{
_asset_tickets = _asset_tickets + _asset_tickets_table.Rows[_index]["TicketId"].ToString() + ",";
}
;
if (_asset_tickets.Length > 0)
{
_asset_tickets = _asset_tickets.Remove(_asset_tickets.Length - 1, 1);
}
if (_asset_tickets.Length > 0)
{
_sqlWhere = _sqlWhere + " AND T.Id in (" + _asset_tickets + ") ";
}
else
{
_sqlWhere = _sqlWhere + " AND T.Id=0 ";
};
}
;
}
else
{
_sqlWhere = _sqlWhere + " AND T.Id=0 ";
};
}
;
//tkt #3949: Level Filter added to Ticket Count Report
if (filter.TicketLevelID > 0)
{
_sqlWhere += "AND T.tintLevel=" + filter.TicketLevelID.ToString() + " ";
}
else if (filter.TicketLevelID < 0)
{
_sqlWhere += "AND T.tintLevel IS NULL ";
}
//tkt #3632: Add Support Groups to Ticket Count Report criteria
if (filter.SupportGroupID > 0)
{
_sqlWhere += "AND Exists(select INNER_SG.id from tbl_ticket INNER_T INNER JOIN tbl_LoginCompanyJunc INNER_LCJ ON INNER_T.Technician_id = INNER_LCJ.id LEFT OUTER JOIN SupportGroups INNER_SG ON INNER_LCJ.SupGroupId=INNER_SG.Id where INNER_T.company_id=T.company_id and INNER_T.id=T.id and INNER_SG.id=" + filter.SupportGroupID.ToString() + ") ";
}
else if (filter.SupportGroupID < 0)
{
_sqlWhere += "AND Exists(select INNER_SG.id from tbl_ticket INNER_T INNER JOIN tbl_LoginCompanyJunc INNER_LCJ ON INNER_T.Technician_id = INNER_LCJ.id LEFT OUTER JOIN SupportGroups INNER_SG ON INNER_LCJ.SupGroupId=INNER_SG.Id where INNER_T.company_id=T.company_id and INNER_T.id=T.id and INNER_SG.id IS NULL) ";
}
if (filter.TechnicianType != TechnicianType.All && filter.YAxis != Grouping.Technician && filter.YAxis != Grouping.SupportGroup)
{
_sqlSelect += "INNER JOIN tbl_LoginCompanyJunc LJT ON LJT.company_id=" + DId.ToString() + " AND LJT.id=T.Technician_id ";
}
switch (filter.TechnicianType)
{
case TechnicianType.Filtered:
_sqlWhere += "AND (LJT.btGlobalFilterEnabled=1 OR LJT.btLimitToAssignedTkts=1 OR LJT.btDisabledReports=1) ";
break;
case TechnicianType.Global:
_sqlWhere += "AND (LJT.btGlobalFilterEnabled=0 AND LJT.btLimitToAssignedTkts=0 AND LJT.btDisabledReports=0 AND LJT.btCfgCCRep=0) ";
break;
case TechnicianType.CallCenterRep:
_sqlWhere += "AND LJT.btCfgCCRep=1 ";
break;
//btCfgCCRep
}
if (filter.HandledByCallCenter != HandledByCallCenter.All)
{
_sqlWhere += string.Format("AND T.btHandledByCC={0} ", ((int)filter.HandledByCallCenter)).ToString();
}
if (filter.TechnicianID > 0)
{
_sqlWhere += "AND T.Technician_id=" + filter.TechnicianID.ToString() + " ";
}
else if (filter.TechnicianID < 0)
{
_sqlWhere += "AND T.Technician_id IS NULL ";
}
if (filter.SubmittedByID > 0)
{
_sqlWhere += "AND T.Created_id=" + filter.SubmittedByID.ToString() + " ";
}
else if (filter.SubmittedByID < 0)
{
_sqlWhere += "AND T.Created_id IS NULL ";
}
if (filter.ClosedByID > 0)
{
_sqlWhere += "AND T.Closed_id=" + filter.ClosedByID.ToString() + " ";
}
else if (filter.ClosedByID < 0)
{
_sqlWhere += "AND T.Closed_id IS NULL ";
}
if (filter.AgeDays != -1)
{
string _date_diff = "(CASE T.status WHEN 'Closed' then DATEDIFF(day, T.CreateTime, T.ClosedTime) ELSE DATEDIFF(day, T.CreateTime, GETUTCDATE()) END)";
switch (filter.AgeRange)
{
case EqualRange.Less:
_sqlWhere += " AND " + _date_diff + "<" + filter.AgeDays.ToString();
break;
case EqualRange.Equal:
_sqlWhere += " AND " + _date_diff + "=" + filter.AgeDays.ToString();
break;
case EqualRange.Greater:
_sqlWhere += " AND " + _date_diff + ">" + filter.AgeDays.ToString();
break;
}
;
}
;
_sqlWhere += GlobalFilterSQL;
if (filter.SubYAxis == Grouping.None || (filter.SubYAxis == filter.YAxis && filter.ClassLevel == filter.SubClassLevel && filter.LocationTypeID == filter.SubLocationTypeID))
{
DataTable ResultDT = SelectByQuery(_sqlPreSelect + _sqlSelect + _sqlWhere + _sqlGroup + _sqlOrder);
if (isRecursive == false)
{
int total_created = 0;
int total_opened = 0;
int total_closed = 0;
int total_holded = 0;
int total_parts = 0;
long total_avg_opened = 0;
long total_avg_closed = 0;
long total_avg_holded = 0;
long total_avg_parts = 0;
int _avg_opened_count = 0;
int _avg_closed_count = 0;
int _avg_holded_count = 0;
int _avg_parts_count = 0;
string row_name = "Total:";
for (int i = 0; i < ResultDT.Rows.Count; i++)
{
DataRow current_row = ResultDT.Rows[i];
total_created += (int)current_row["TotalCount"];
total_opened += (int)current_row["OpenCount"];
total_closed += (int)current_row["ClosedCount"];
total_holded += (int)current_row["HoldCount"];
total_parts += (int)current_row["PartsCount"];
long _avg_opened = GetLongValue(ref current_row, "AvgOpen");
if (_avg_opened > 0)
{
_avg_opened_count++;
}
long _avg_closed = GetLongValue(ref current_row, "AvgClosed");
if (_avg_closed > 0)
{
_avg_closed_count++;
}
long _avg_holded = GetLongValue(ref current_row, "AvgHold");
if (_avg_holded > 0)
{
_avg_holded_count++;
}
long _avg_parts = GetLongValue(ref current_row, "AvgParts");
if (_avg_parts > 0)
{
_avg_parts_count++;
}
total_avg_opened += _avg_opened;
total_avg_closed += _avg_closed;
total_avg_holded += _avg_holded;
total_avg_parts += _avg_parts;
}
;
DataRow new_row = ResultDT.NewRow();
new_row["ID"] = 0;
new_row["YAxis"] = row_name;
new_row["TotalCount"] = total_created;
new_row["OpenCount"] = total_opened;
new_row["ClosedCount"] = total_closed;
new_row["HoldCount"] = total_holded;
new_row["PartsCount"] = total_parts;
double _float_number = 0;
if (_avg_opened_count > 0)
{
_float_number = (double)total_avg_opened / (double)_avg_opened_count;
total_avg_opened = (int)_float_number;
}
;
if (_avg_closed_count > 0)
{
_float_number = (double)total_avg_closed / (double)_avg_closed_count;
total_avg_closed = (int)_float_number;
}
;
if (_avg_holded_count > 0)
{
_float_number = (double)total_avg_holded / (double)_avg_holded_count;
total_avg_holded = (int)_float_number;
}
;
if (_avg_parts_count > 0)
{
_float_number = (double)total_avg_parts / (double)_avg_parts_count;
total_avg_parts = (int)_float_number;
}
;
if (total_avg_opened > 0)
{
new_row["AvgOpen"] = total_avg_opened;
}
if (total_avg_closed > 0)
{
new_row["AvgClosed"] = total_avg_closed;
}
if (total_avg_holded > 0)
{
new_row["AvgHold"] = total_avg_holded;
}
if (total_avg_parts > 0)
{
new_row["AvgParts"] = total_avg_parts;
}
new_row["Level"] = 0;
ResultDT.Rows.InsertAt(new_row, ResultDT.Rows.Count + 1);
}
;
return(ResultDT);
}
;
int full_total_created = 0;
int full_total_opened = 0;
int full_total_closed = 0;
int full_total_holded = 0;
int full_total_parts = 0;
long full_total_avg_opened = 0;
long full_total_avg_closed = 0;
long full_total_avg_holded = 0;
long full_total_avg_parts = 0;
int _full_avg_opened_count = 0;
int _full_avg_closed_count = 0;
int _full_avg_holded_count = 0;
int _full_avg_parts_count = 0;
DataTable _DT = SelectByQuery(_sqlPreSelect + _sqlSelect + _sqlWhere + _sqlGroup + _sqlOrder);
Fltr _f = (Fltr)filter.Clone();
_f.SubYAxis = Grouping.None;
for (int i = 0; i < _DT.Rows.Count; i++)
{
DataRow _row = _DT.Rows[i];
DataTable _subDT = null;
_f.YAxis = filter.SubYAxis;
_f.LocationTypeID = _f.SubLocationTypeID;
_f.ClassLevel = _f.SubClassLevel;
switch (filter.YAxis)
{
case Grouping.Account:
if (filter.SubYAxis == Grouping.Location)
{
_f.YAxis = Grouping.AccountLocation;
}
_f.AccountID = (int)_row["ID"];
break;
case Grouping.AccountLocation:
_f.AccountID = (int)_row["ID"];
_f.AccountLocationId = (int)_row["SubId"];
break;
case Grouping.Class:
_f.ClassID = (int)_row["ID"];
if (_f.ClassID == 0)
{
_f.ClassIsNull = true;
}
break;
case Grouping.CreationCategory:
_f.CreationCategoryID = (int)_row["ID"];
break;
case Grouping.SubmissionCategory:
_f.SubmissionCategoryID = (int)_row["ID"];
break;
case Grouping.ResolutionCategory:
_f.ResolutionCategoryID = (int)_row["ID"];
break;
case Grouping.Location:
_f.LocationID = (int)_row["ID"];
break;
case Grouping.Month:
_f.MonthID = (int)_row["ID"];
break;
case Grouping.Priority:
_f.PriorityID = (int)_row["ID"];
break;
//tkt #3949: Level Filter added to Ticket Count Report
case Grouping.TicketLevel:
_f.TicketLevelID = (int)_row["ID"];
break;
//tkt #3632: Add Support Groups to Ticket Count Report criteria
case Grouping.SupportGroup:
_f.SupportGroupID = (int)_row["ID"];
break;
case Grouping.Technician:
_f.TechnicianID = (int)_row["ID"];
break;
}
isRecursive = true;
_subDT = TicketsCount(DId, _f, OnHoldStatus, PartsTracking, SortExpession, GlobalFilterSQL, IsSLA);
isRecursive = false;
if (_subDT.Columns.Contains("SubId") && !_DT.Columns.Contains("SubId"))
{
_DT.Columns.Add("SubId", typeof(int));
}
foreach (DataRow _srow in _subDT.Rows)
{
i++;
DataRow _newrow = _DT.NewRow();
_newrow["ID"] = _srow["ID"];
if (_subDT.Columns.Contains("SubId"))
{
_newrow["SubId"] = _srow["SubId"];
}
_newrow["YAxis"] = _srow["YAxis"];
_newrow["TotalCount"] = _srow["TotalCount"];
_newrow["OpenCount"] = _srow["OpenCount"];
_newrow["ClosedCount"] = _srow["ClosedCount"];
_newrow["HoldCount"] = _srow["HoldCount"];
_newrow["PartsCount"] = _srow["PartsCount"];
_newrow["AvgOpen"] = _srow["AvgOpen"];
_newrow["AvgClosed"] = _srow["AvgClosed"];
_newrow["AvgHold"] = _srow["AvgHold"];
_newrow["AvgParts"] = _srow["AvgParts"];
_newrow["Level"] = (int)_row["ID"] == 0 ? -1 : _row["ID"];
full_total_created += (int)_srow["TotalCount"];
full_total_opened += (int)_srow["OpenCount"];
full_total_closed += (int)_srow["ClosedCount"];
full_total_holded += (int)_srow["HoldCount"];
full_total_parts += (int)_srow["PartsCount"];
long _full_avg_opened = GetLongValue(_srow, "AvgOpen");
if (_full_avg_opened > 0)
{
_full_avg_opened_count++;
}
long _full_avg_closed = GetLongValue(_srow, "AvgClosed");
if (_full_avg_closed > 0)
{
_full_avg_closed_count++;
}
long _full_avg_holded = GetLongValue(_srow, "AvgHold");
if (_full_avg_holded > 0)
{
_full_avg_holded_count++;
}
long _full_avg_parts = GetLongValue(_srow, "AvgParts");
if (_full_avg_parts > 0)
{
_full_avg_parts_count++;
}
full_total_avg_opened += _full_avg_opened;
full_total_avg_closed += _full_avg_closed;
full_total_avg_holded += _full_avg_holded;
full_total_avg_parts += _full_avg_parts;
_DT.Rows.InsertAt(_newrow, i);
}
}
string full_row_name = "Total:";
DataRow full_new_row = _DT.NewRow();
full_new_row["ID"] = 0;
full_new_row["YAxis"] = full_row_name;
full_new_row["TotalCount"] = full_total_created;
full_new_row["OpenCount"] = full_total_opened;
full_new_row["ClosedCount"] = full_total_closed;
full_new_row["HoldCount"] = full_total_holded;
full_new_row["PartsCount"] = full_total_parts;
double _full_float_number = 0;
if (_full_avg_opened_count > 0)
{
_full_float_number = (double)full_total_avg_opened / (double)_full_avg_opened_count;
full_total_avg_opened = (int)_full_float_number;
}
;
if (_full_avg_closed_count > 0)
{
_full_float_number = (double)full_total_avg_closed / (double)_full_avg_closed_count;
full_total_avg_closed = (int)_full_float_number;
}
;
if (_full_avg_holded_count > 0)
{
_full_float_number = (double)full_total_avg_holded / (double)_full_avg_holded_count;
full_total_avg_holded = (int)_full_float_number;
}
;
if (_full_avg_parts_count > 0)
{
_full_float_number = (double)full_total_avg_parts / (double)_full_avg_parts_count;
full_total_avg_parts = (int)_full_float_number;
}
;
if (full_total_avg_opened > 0)
{
full_new_row["AvgOpen"] = full_total_avg_opened;
}
if (full_total_avg_closed > 0)
{
full_new_row["AvgClosed"] = full_total_avg_closed;
}
if (full_total_avg_holded > 0)
{
full_new_row["AvgHold"] = full_total_avg_holded;
}
if (full_total_avg_parts > 0)
{
full_new_row["AvgParts"] = full_total_avg_parts;
}
full_new_row["Level"] = 0;
_DT.Rows.InsertAt(full_new_row, _DT.Rows.Count + 1);
return(_DT);
}
