static void Main(string[] args)
{
_api = Common.ZendeskApiManager.ZendeskApi;
_xml = new PrtgXmlOutput();
if (args == null || args.Length == 0)
{
Common.Tools.PringAgentHelp(_api);
return;
}
agentIdList = new List<long>();
foreach (var s in args)
{
long agentId;
if (long.TryParse(args[0], out agentId))
{
agentIdList.Add(agentId);
}
else
{
Tools.PrintError();
break;
}
}
}
public ActionResult Create(CreateTicketViewModel model)
{
var zendesk = ConfigurationManager.AppSettings["ZendeskUrl"];
var zendeskUser = ConfigurationManager.AppSettings["ZendeskUser"];
var zendeskPassword = ConfigurationManager.AppSettings["ZendeskPassword"];
//set up the api
var api = new ZendeskApi(zendesk, zendeskUser, zendeskPassword);
//create the user if they don't already exist
var user = api.Users.SearchByEmail(model.RequesterEmail);
if (user == null || user.Users.Count < 1)
api.Users.CreateUser(new User()
{
Name = model.RequesterEmail,
Email = model.RequesterEmail
});
//setup the ticket
var ticket = new Ticket()
{
Subject = model.Subject,
Description = model.Description,
Priority = model.TicketPriority,
Requester = new Requester() { Email = model.RequesterEmail }
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket).Ticket;
return View("Index", new CreateTicketViewModel() {TicketId = res.Id.ToString(), ZendeskUrl = zendesk});
}
public ActionResult Create(CreateTicketViewModel model)
{
var zendesk = "https://eswebtech.zendesk.com/";
//set up the api
var api = new ZendeskApi(string.Format("{0}api/v2", zendesk), "*****@*****.**", "pa55word");
//create the user if they don't already exist
var user = api.Users.SearchByEmail(model.RequesterEmail);
if (user == null || user.Users.Count < 1)
api.Users.CreateUser(new User()
{
Name = model.RequesterEmail,
Email = model.RequesterEmail
});
//setup the ticket
var ticket = new Ticket()
{
Subject = model.Subject,
Description = model.Description,
Priority = model.TicketPriority,
Requester = new Requester() { Email = model.RequesterEmail }
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket).Ticket;
return View("Index", new CreateTicketViewModel() {TicketId = res.Id.ToString(), ZendeskUrl = zendesk});
}
public ZendeskController(IHelpdeskSettings zendeskSettings)
{
_zendeskSettings = zendeskSettings;
if (!string.IsNullOrEmpty(_zendeskSettings.AccessToken))
{
_api = GetZendeskApi(_zendeskSettings.Subdomain, _zendeskSettings.AccessToken);
}
}
/// <summary>
/// Print list of groups
/// </summary>
public static void PrintGroups(ZendeskApi api)
{
Console.WriteLine("List of groups:");
foreach (var group in api.Groups.GetGroups().Groups)
{
Console.WriteLine(group.Id + ": " + group.Name);
}
}
private static void initialize()
{
var subdomain = ConfigurationManager.AppSettings["Zendesk_subdomain"];
var username = ConfigurationManager.AppSettings["Username"];
var password = ConfigurationManager.AppSettings["Password"];
apiUrl = "https://" + subdomain + ".zendesk.com/api/v2";
api = new ZendeskApi(apiUrl, username, password);
}
private void Button_Click(object sender, RoutedEventArgs e)
{
//ZendeskApi api = new ZendeskApi(https://surfer123.zendesk.com/api/v2, "*****@*****.**", "");
var apiToken = new ZendeskApi(APIURL.Text, "*****@*****.**", "");
var ticket = apiToken.Tickets.CreateTicket(new Ticket()
{
Subject = "my printer is on fire",
Comment = new Comment() { Body = "HELP" },
Priority = TicketPriorities.Urgent
});
}
/// <summary>
/// Prints agent ids
/// </summary>
/// <param name="api"></param>
private static void PrintAgentIds(ZendeskApi api)
{
Console.WriteLine("List of agents");
var users = api.Users.GetAllUsers();
var agents = users.Users.Where(u => u.Role.ToLower().Equals("agent"));
foreach (var agent in agents)
{
Console.WriteLine(agent.Id + ": " + agent.Name);
}
}
private static void DisplayViews(ZendeskApi api)
{
Console.WriteLine("Views:");
var views = api.Views.GetAllViews().Views;
foreach (var view in views)
{
Console.Write(view.Id);
Console.Write("\t");
Console.Write(view.Title);
Console.WriteLine();
}
}
static void Main(string[] args)
{
_api = Common.ZendeskApiManager.ZendeskApi;
_xml = new PrtgXmlOutput();
if (args == null || args.Length == 0)
{
Common.Tools.PrintGroupHelp(_api);
return;
}
long groupId;
if (long.TryParse(args[0], out groupId))
{
GetResult(groupId);
}
else
{
Tools.PrintError();
}
}
public ZendeskApiManager(string url, string username, string password)
{
api = new ZendeskApi(url, username, password);
}
private static void UpdateTickets(ZendeskApi api)
{
Console.WriteLine("Search created tickets");
var responseTickets = api.Tickets.GetAllTickets();
var pageUrl = responseTickets.NextPage;
var pageUrlParts = pageUrl.Split('=');
pageUrl = pageUrlParts[0] + "=" + (Int32.Parse(pageUrlParts[1]) - 1);
while (!String.IsNullOrEmpty(pageUrl))
{
Console.WriteLine("Scaning page: {0}", pageUrl);
responseTickets = api.Tickets.GetByPageUrl<GroupTicketResponse>(pageUrl);
var tickets = responseTickets.Tickets.Where(row => row.Subject.StartsWith(SubjectStart));
foreach (var ticket in tickets)
{
var comment = new Comment
{
AuthorId = CurrentUser.Id,
Body = String.Format("Updated from: {0:yyyy.MM.dd HH:mm:ss.fffff}",DateTime.Now),
};
ticket.Priority =
ticket.Priority == TicketPriorities.Urgent
? TicketPriorities.Low
: TicketPriorities.Urgent;
var response = api.Tickets.UpdateTicket(ticket, comment);
var updatedTicket = response.Ticket;
Console.WriteLine("Updated: {0}\t{1}\t{2}\t{3}", updatedTicket.Id, updatedTicket.Status, updatedTicket.Recipient, updatedTicket.Subject);
}
pageUrl = responseTickets.NextPage;
}
}
/// <summary>
/// Print help message
/// </summary>
public static void PrintGroupHelp(ZendeskApi api)
{
Console.WriteLine("You have to specify a group name or id as parameter");
PrintGroups(api);
}
/// <summary>
/// Print help for assemblies requiring agent ids as parameter
/// </summary>
/// <param name="api"></param>
public static void PringAgentHelp(ZendeskApi api)
{
Console.WriteLine("You have to specify at least one agent id as parameter separated by spaces");
PrintAgentIds(api);
}
private static ZendeskApi GetApi()
{
var useSettings = false;
var settings = Settings.Default;
// Load setings?
{
Console.WriteLine("Use settings? Y/N");
if (Console.ReadLine().ToLower() == "y")
{
useSettings = true;
settings.Upgrade();
}
}
String path, email, password;
Func<String, Boolean> isNeedInput = field => !useSettings || String.IsNullOrEmpty(field);
// Path
{
path = settings.Path;
if (isNeedInput(path))
{
Console.WriteLine("Enter Path");
path = Console.ReadLine();
settings.Path = path;
}
else
{
Console.WriteLine("Path: " + path);
}
}
// EMail
{
email = settings.EMail;
if (isNeedInput(email))
{
Console.WriteLine("Enter EMail");
email = Console.ReadLine();
settings.EMail = email;
}
else
{
Console.WriteLine("Email: " + email);
}
}
// Password
{
password = settings.Password;
if (isNeedInput(password))
{
Console.WriteLine("Enter Password");
password = Console.ReadLine();
settings.Password = password;
}
else
{
Console.WriteLine("Password: "******"/api/v2", email, password);
try
{
Console.WriteLine("Connecting...");
CurrentUser = api.Users.GetCurrentUser().User;
Console.WriteLine("Hello {0}", CurrentUser.Name);
//if (useSettings)
{
// save to C:\Users\<UserName>\AppData\Local\ZendeskPrototype\
settings.Save();
}
}
catch (Exception exception)
{
Console.WriteLine(exception.Message);
}
return api;
}
static void Main(string[] args)
{
_api = Common.ZendeskApiManager.ZendeskApi;
_xml = new PrtgXmlOutput();
var today = DateTime.Today;
_dayStartDateTimeOffset = (DateTimeOffset)today;
if (args == null || args.Length == 0)
{
Common.Tools.PrintGroupHelp(_api);
return;
}
long groupId;
if (long.TryParse(args[0], out groupId))
{
GetResult(groupId);
}
else
{
GetResult(args[0].ToString());
}
}
private static void SendTestTicket(ZendeskApi api)
{
Console.WriteLine("Create ticket");
var ticket = new Ticket()
{
Subject = SubjectStart + DateTime.Now.Ticks,
//Subject = "Request of order #"+DateTime.Now.Second,
//Tags = new List<String>(new[] { "Request_of_order" }),
Comment = new Comment()
{
Body = "HELP ME!!!",
},
Priority = TicketPriorities.Urgent,
};
api.Tickets.CreateTicket(ticket);
Console.WriteLine("Done");
}
public async Task TestCaseForIssue220()
{
var resp = await api.HelpCenter.Sections.GetSectionsAsync();
foreach (var _section in resp.Sections.Where(x => x.Name == "testing section access" || x.Name == "testing section"))
{
await api.HelpCenter.Sections.DeleteSectionAsync(_section.Id.Value);
}
var responsSection = await api.HelpCenter.Sections.CreateSectionAsync(new Section
{
Name = "testing section access",
CategoryId = Settings.Category_ID
});
var res = await api.HelpCenter.Articles.CreateArticleAsync(responsSection.Section.Id.Value, new Article
{
Title = "My Test article",
Body = "The body of my article",
Locale = "en-us"
});
var tagList = new List<string> { "testing" };
responsSection.Section.AccessPolicy = new AccessPolicy { ViewableBy = ViewableBy.signed_in_users, RequiredTags = tagList };
await api.HelpCenter.AccessPolicies.UpdateSectionAccessPolicyAsync(responsSection.Section);
var apiForUser2 = new ZendeskApi(Settings.Site, Settings.AgentEmail, Settings.AgentPassword);
Section section = (await apiForUser2.HelpCenter.Sections.GetSectionByIdAsync(responsSection.Section.Id.Value)).Section;
// user 2 is a member of the testing tag so we should get the section
Assert.That(section, Is.Not.Null);
responsSection.Section.AccessPolicy = new AccessPolicy { ViewableBy = ViewableBy.signed_in_users, RequiredTags = new List<string> { "monkey" } };
await api.HelpCenter.AccessPolicies.UpdateSectionAccessPolicyAsync(responsSection.Section);
Thread.Sleep(10000);
Assert.ThrowsAsync<WebException>(async () =>
{
var sec = await apiForUser2.HelpCenter.Sections.GetSectionByIdAsync(responsSection.Section.Id.Value);
});
}
