/// <summary>
/// Adds the ticket event notifications for the supplied comment.
/// </summary>
/// <param name="comment">The comment for which notifications should be added.</param>
/// <param name="isGiveUpTicket">if set to <c>true</c> is a give up ticket action.</param>
/// <param name="subscribers">The subscribers.</param>
public void AddTicketEventNotifications(TicketComment comment, bool isNewOrGiveUpTicket, string[] subscribers)
{
Dictionary<string, string> userReasons = GetNotificationUsersForComment(isNewOrGiveUpTicket, subscribers);
var newNotes = CreateNotesForUsers(userReasons, comment);
ScheduleNoteDeliveries(newNotes);
foreach (var note in newNotes)
{
comment.TicketEventNotifications.Add(note);
}
}
/// <summary>
/// Deprecated Method for adding a new object to the TicketComments EntitySet. Consider using the .Add method of the associated ObjectSet<T> property instead.
/// </summary>
public void AddToTicketComments(TicketComment ticketComment)
{
base.AddObject("TicketComments", ticketComment);
}
/// <summary>
/// Create a new TicketComment object.
/// </summary>
/// <param name="ticketId">Initial value of the TicketId property.</param>
/// <param name="commentId">Initial value of the CommentId property.</param>
/// <param name="isHtml">Initial value of the IsHtml property.</param>
/// <param name="commentedBy">Initial value of the CommentedBy property.</param>
/// <param name="commentedDate">Initial value of the CommentedDate property.</param>
/// <param name="version">Initial value of the Version property.</param>
public static TicketComment CreateTicketComment(global::System.Int32 ticketId, global::System.Int32 commentId, global::System.Boolean isHtml, global::System.String commentedBy, global::System.DateTime commentedDate, global::System.Byte[] version)
{
TicketComment ticketComment = new TicketComment();
ticketComment.TicketId = ticketId;
ticketComment.CommentId = commentId;
ticketComment.IsHtml = isHtml;
ticketComment.CommentedBy = commentedBy;
ticketComment.CommentedDate = commentedDate;
ticketComment.Version = version;
return ticketComment;
}
/// <summary>
/// Gets the activity comment.
/// </summary>
/// <param name="activity">The activity.</param>
/// <param name="commentFlag">The comment flag.</param>
/// <param name="commentBy">The user making the comment.</param>
/// <param name="comment">The comment content.</param>
/// <param name="args">Optional arguments to use as replacement values in the comment text.</param>
/// <returns></returns>
private TicketComment GetActivityComment(TicketActivity activity, TicketCommentFlag commentFlag, string comment, string assignedTo, string[] notificationSubscribers, params string[] args)
{
TicketComment c = new TicketComment();
c.Comment = comment;
c.CommentedBy = Security.CurrentUserName;
c.CommentedDate = DateTime.Now;
c.CommentEvent = TicketTextUtility.GetCommentText(activity, commentFlag, args);
c.IsHtml = false;
var isNewOrGiveUp = (assignedTo == null) && (activity == TicketActivity.GiveUp || activity == TicketActivity.Create || activity == TicketActivity.CreateOnBehalfOf);
Notification.AddTicketEventNotifications(c, isNewOrGiveUp, notificationSubscribers);
return c;
}
private List<TicketEventNotification> CreateNotesForUsers(Dictionary<string, string> userReasons, TicketComment comment)
{
List<TicketEventNotification> newNotes = new List<TicketEventNotification>();
var dt = DateTime.Now;
foreach (var userReason in userReasons)
{
var note = new TicketEventNotification();
note.CreatedDate = dt;
note.EventGeneratedByUser = comment.CommentedBy;
//validate email address, if not valid we'll queue the note but not bother sending it (and having to go through the retries)
bool emailValid = false;
string email = Security.GetUserEmailAddress(userReason.Key);
var rxv = new RegexStringValidator(@"^\w+([-+.']\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*$");
try
{
rxv.Validate(email);
emailValid = true;
}
catch { }
note.NotifyEmail = (emailValid && !string.IsNullOrEmpty(email)) ? email : "invalid";
note.NotifyUser = userReason.Key;
note.NotifyUserDisplayName = Security.GetUserDisplayName(userReason.Key);
note.NotifyUserReason = userReason.Value;
newNotes.Add(note);
}
return newNotes;
}