public virtual DateTime Calculate(DateTime registrationDateTime,
ResponseTimeColumnsConfig respondTimeColumnsConfig)
{
if (ServiceItem == null)
{
return(registrationDateTime);
}
ResponseTime responseTime = GetMinResponseTime(respondTimeColumnsConfig);
if (IsCalendarTimeUnit(responseTime.TimeUnitId))
{
return(registrationDateTime + responseTime.GetTimeSpan(UserConnection));
}
DateTime responseDateTime;
if (responseTime.TimeUnitId == TermCalculationConstants.WorkingDayTimeUnitId)
{
var timeZoneConvertor = new TimeZoneConvertor(CalendarTimeZone, UserConnection.CurrentUser.TimeZone);
DateTime calendarRegistrationDateTime = timeZoneConvertor.ToCalendarDateTime(registrationDateTime);
responseDateTime = timeZoneConvertor.ToUserDateTime(Actions.AddWorkingDays(calendarRegistrationDateTime,
responseTime.Value));
return(responseDateTime);
}
responseDateTime = CalculateByCalendar(registrationDateTime, responseTime.GetTimeSpan(UserConnection));
return(responseDateTime);
}
public override ResponseTime GetMinResponseTime(ResponseTimeColumnsConfig respondTimeColumnsConfig)
{
ResponseTime serviceResponse = base.GetMinResponseTime(respondTimeColumnsConfig);
if (ServiceInServicePact != null)
{
ResponseTime serviceDetailResponse = ServiceInServicePact.GetResponseTime(respondTimeColumnsConfig);
return(serviceDetailResponse);
}
return(GetMinResponseTimeByPriority(serviceResponse, respondTimeColumnsConfig));
}
protected ResponseTime GetMinResponseTimeByPriority(ResponseTime serviceResponse,
ResponseTimeColumnsConfig respondTimeColumnsConfig)
{
if (Priority != null)
{
ResponseTime priorityResponse = Priority.GetResponseTime(respondTimeColumnsConfig);
return(priorityResponse.GetTimeSpan(UserConnection) < serviceResponse.GetTimeSpan(UserConnection)
? priorityResponse
: serviceResponse);
}
return(serviceResponse);
}
public ResponseLabelTermCalculationData GetResponseLabelTermCalculationData()
{
ResponseTime minResponseTime = GetMinResponseTime(TermCalculationConstants.ReactionTimeColumnsConfig);
ResponseTime minResolutionTime = GetMinResponseTime(TermCalculationConstants.SolutionTimeColumnsConfig);
return(new ResponseLabelTermCalculationData {
CalendarId = GetCalendarId(),
CalendarTimeZone = CalendarTimeZone,
IsResolutionInCalendarDays = IsCalendarTimeUnit(minResolutionTime.TimeUnitId),
IsResponseInCalendarDays = IsCalendarTimeUnit(minResponseTime.TimeUnitId),
IsResolutionInDayUnits = IsDaysTimeUnit(minResolutionTime.TimeUnitId),
IsResponseInDayUnits = IsDaysTimeUnit(minResponseTime.TimeUnitId)
});
}
public override ResponseTime GetMinResponseTime(ResponseTimeColumnsConfig respondTimeColumnsConfig)
{
ResponseTime serviceResponse = base.GetMinResponseTime(respondTimeColumnsConfig);
return(GetMinResponseTimeByPriority(serviceResponse, respondTimeColumnsConfig));
}