public ServiceTermResponse GetServiceTerm(ServiceTermRequest request)
{
var termCalculator = ClassFactory.Get <TermCalculatorCustomerService>(
new ConstructorArgument("UserConnection", UserConnection),
new ConstructorArgument("serviceItemId", request.ServiceItemId),
new ConstructorArgument("priorityId", request.PriorityId)
);
DateTime registrationTime = DateTime.Parse(request.RegistrationTime);
DateTime reactionTime = termCalculator.Calculate(registrationTime,
TermCalculationConstants.ReactionTimeColumnsConfig);
DateTime solutionTime = termCalculator.Calculate(registrationTime,
TermCalculationConstants.SolutionTimeColumnsConfig);
return(new ServiceTermResponse {
ReactionTime = reactionTime,
SolutionTime = solutionTime
});
}
public ServiceTermResponse GetServiceTerm(ServiceTermRequest request)
{
var userConnection = (UserConnection)HttpContext.Current.Session["UserConnection"];
var termCalculator = ClassFactory.Get <TermCalculatorITILService>(
new ConstructorArgument("userConnection", userConnection),
new ConstructorArgument("servicePactId", request.ServicePactId),
new ConstructorArgument("serviceItemId", request.ServiceItemId),
new ConstructorArgument("priorityId", request.PriorityId)
);
DateTime registrationTime = DateTime.Parse(request.RegistrationTime);
DateTime reactionTime = termCalculator.Calculate(registrationTime,
TermCalculationConstants.ReactionTimeColumnsConfig);
DateTime solutionTime = termCalculator.Calculate(registrationTime,
TermCalculationConstants.SolutionTimeColumnsConfig);
return(new ServiceTermResponse {
ReactionTime = reactionTime,
SolutionTime = solutionTime
});
}
