// Ticket info
private void button13_Click(object sender, EventArgs e)
{
string username = "";
string id = "";
string title = "";
string description = "";
string date = "";
if (TicketSelected())
{
id = (string)dataGridView1.Rows[dataGridView1.SelectedCells[0].RowIndex].Cells["Id"].Value;
username = (string)dataGridView1.Rows[dataGridView1.SelectedCells[0].RowIndex].Cells["username"].Value;
title = (string)dataGridView1.Rows[dataGridView1.SelectedCells[0].RowIndex].Cells["title"].Value;
description = (string)dataGridView1.Rows[dataGridView1.SelectedCells[0].RowIndex].Cells["description"].Value;
date = (string)dataGridView1.Rows[dataGridView1.SelectedCells[0].RowIndex].Cells["date"].Value;
}
else
{
CustomOkMessageBox b = new CustomOkMessageBox("Please select a ticket by its ID!");
b.Show();
return;
}
TicketInfo box = new TicketInfo(id, username, date, title, description);
box.Show();
}
// self-assign
private void button6_Click(object sender, EventArgs e)
{
if (dataGridView1.SelectedRows.Count > 1)
{
CustomOkMessageBox box = new CustomOkMessageBox("It's better if you assign only one ticket at time!");
box.Show();
return;
}
int selectedrowindex = dataGridView1.SelectedCells[0].RowIndex;
DataGridViewRow selectedRow = dataGridView1.Rows[selectedrowindex];
string id = Convert.ToString(selectedRow.Cells["Id"].Value);
string num = Convert.ToString(selectedRow.Cells["status"].Value);
Console.WriteLine(num);
if (!num.Equals(TicketStatus.Unassigned.ToString()))
{
CustomOkMessageBox box = new CustomOkMessageBox("Ticket is not available to self assign");
box.Show();
return;
}
proxy.AssignSolver(username, id);
}
public void sendMail()
{
try
{
MailMessage mail = new MailMessage();
SmtpClient SmtpServer = new SmtpClient("smtp.sapo.pt");
mail.From = new MailAddress(origin);
mail.To.Add(this.to);
mail.Subject = subject + id;
mail.Body = "Recently you submitted the following ticket: \n\n"
+
this.title + '\n'
+
this.description + "\n\n"
+
"We propose the following solution: \n"
+
solution;
SmtpServer.Port = 587;
SmtpServer.Credentials = new System.Net.NetworkCredential("*****@*****.**", "TDINamite420");
SmtpServer.EnableSsl = true;
SmtpServer.Send(mail);
CustomOkMessageBox box = new CustomOkMessageBox("Email sent to " + to + " !");
box.Show();
}
catch (Exception ex)
{
CustomOkMessageBox box = new CustomOkMessageBox(ex.ToString());
box.Show();
}
}
// Submit question
private void button11_Click(object sender, EventArgs e)
{
if (TicketSelected())
{
int selectedrowindex = dataGridView1.SelectedCells[0].RowIndex;
DataGridViewRow selectedRow = dataGridView1.Rows[selectedrowindex];
string id = Convert.ToString(selectedRow.Cells["Id"].Value);
DataTable secondaryTickets = proxy.GetSecondaryTicketsBySolver(username);
for (int i = 0; i < secondaryTickets.Rows.Count; i++)
{
if (secondaryTickets.Rows[i][1].Equals(id))
{
List <string> q = new List <string>();
List <string> a = new List <string>();
int questionAndAnswersSize = secondaryTickets.Columns.Count - 6;
for (int u = 1; u <= questionAndAnswersSize; u++)
{
a.Add(Convert.ToString(secondaryTickets.Rows[i][secondaryTickets.Columns.Count - u].ToString()));
u++;
q.Add(Convert.ToString(secondaryTickets.Rows[i][secondaryTickets.Columns.Count - u].ToString()));
}
q.Add(textBox3.Text);
a.Add("waiting for answer");
proxy.AddSecondaryTicketNewQuestions((string)secondaryTickets.Rows[i][0], (string)secondaryTickets.Rows[i][1], username, textBox4.Text, textBox2.Text, q, a);
textBox2.Text = "";
textBox3.Text = "";
textBox4.Text = "";
return;
}
}
proxy.AddSecondaryTicket(id, username, textBox4.Text, textBox2.Text, textBox3.Text);
textBox2.Text = "";
textBox3.Text = "";
textBox4.Text = "";
}
else
{
CustomOkMessageBox box = new CustomOkMessageBox("It's better if you assign select one ticket at time!");
box.Show();
}
}
// View by username
private void button1_Click(object sender, EventArgs e)
{
if (state == 2)
{
users = proxy.GetUsers();
listBox2.Items.Clear();
for (int i = 0; i < users.Rows.Count; i++)
{
listBox2.Items.Add(users.Rows[i][1]);
}
listBox2.Visible = true;
dataGridView1.Visible = true;
button5.Visible = false;
button6.Visible = true;
//dataGridView1.Location = new Point(190, 140);
//dataGridView1.Size = new Size(618, 244);
if (listBox2.Items.Count == 0)
{
CustomOkMessageBox box = new CustomOkMessageBox("There are no users registed !");
box.Show();
return;
}
if (listBox2.SelectedIndex == -1)
{
listBox2.SelectedIndex = 0;
}
UpdateUserTickets();
}
else if (state == 6)
{
DataTable dt = proxy.GetSecondaryTicketsBySolver(username);
string ticketId = textBox4.Text;
for (int i = 0; i < dt.Rows.Count; i++)
{
if ((string)dt.Rows[i][1] != ticketId)
{
dt.Rows.RemoveAt(i);
i--;
}
}
dataGridView2.DataSource = dt;
}
}
private void PollingEvent(Object source, System.Timers.ElapsedEventArgs e)
{
DataTable dt = proxy.GetSecondaryTicketsBySolver(username);
List <List <string> > newAnswers = new List <List <string> >();
for (int i = 0; i < dt.Rows.Count; i++)
{
object[] row = dt.Rows[i].ItemArray;
List <string> newList = new List <string>();
for (int j = 0; j < row.Length; j++)
{
string value = "";
try
{
value = (string)row[j];
}
catch (Exception ex)
{
continue;
}
if (dt.Columns[j].ColumnName.StartsWith("answer"))
{
newList.Add(value);
}
}
newAnswers.Add(newList);
}
// Compare
bool leave = false;
if (answers != null)
{
for (int i = 0; i < answers.Count && i < newAnswers.Count; i++)
{
for (int j = 0; j < answers[i].Count && j < newAnswers[i].Count; j++)
{
if (answers[i][j] != newAnswers[i][j])
{
InvokeIfRequired(() =>
{
CustomOkMessageBox box = new CustomOkMessageBox($"The secondary ticket \n'{dt.Rows[i][0]}'\n has been answered !");
box.Show();
});
leave = true;
break;
}
}
if (leave)
{
break;
}
}
}
answers = newAnswers;
}