private async Task MainAsync()
{
instance = this;
Console.WriteLine("Starting SupportBoi version " + GetVersion() + "...");
try
{
this.Reload();
// Block this task until the program is closed.
await Task.Delay(-1);
}
catch (Exception e)
{
Console.WriteLine("Fatal error:");
Console.WriteLine(e);
Console.ReadLine();
}
}
internal async Task OnReactionAdded(DiscordClient client, MessageReactionAddEventArgs e)
{
if (e.Message.Id != Config.reactionMessage)
{
return;
}
DiscordGuild guild = e.Message.Channel.Guild;
DiscordMember member = await guild.GetMemberAsync(e.User.Id);
if (!Config.HasPermission(member, "new") || Database.IsBlacklisted(member.Id))
{
return;
}
if (reactionTicketCooldowns.ContainsKey(member.Id))
{
if (reactionTicketCooldowns[member.Id] > DateTime.Now)
{
return; // cooldown has not expired
}
else
{
reactionTicketCooldowns.Remove(member.Id); // cooldown exists but has expired, delete it
}
}
DiscordChannel category = guild.GetChannel(Config.ticketCategory);
DiscordChannel ticketChannel = await guild.CreateChannelAsync("ticket", ChannelType.Text, category);
if (ticketChannel == null)
{
return;
}
ulong staffID = 0;
if (Config.randomAssignment)
{
staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
}
long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
reactionTicketCooldowns.Add(member.Id, DateTime.Now.AddSeconds(10)); // add a cooldown which expires in 10 seconds
string ticketID = id.ToString("00000");
await ticketChannel.ModifyAsync(model => model.Name = "ticket-" + ticketID);
await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels, Permissions.None);
await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" + Config.welcomeMessage);
// Remove user's reaction
await e.Message.DeleteReactionAsync(e.Emoji, e.User);
// Refreshes the channel as changes were made to it above
ticketChannel = await SupportBoi.GetClient().GetChannelAsync(ticketChannel.Id);
if (staffID != 0)
{
DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket was randomly assigned to <@" + staffID + ">."
};
await ticketChannel.SendMessageAsync(assignmentMessage);
if (Config.assignmentNotifications)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been randomly assigned to a newly opened support ticket: " +
ticketChannel.Mention
};
try
{
DiscordMember staffMember = await guild.GetMemberAsync(staffID);
await staffMember.SendMessageAsync(message);
}
catch (NotFoundException)
{
}
catch (UnauthorizedException)
{
}
}
}
// Log it if the log channel exists
DiscordChannel logChannel = guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter {
Text = "Ticket " + ticketID
}
};
await logChannel.SendMessageAsync(logMessage);
}
}
internal async Task OnReactionAdded(MessageReactionAddEventArgs e)
{
if (e.Message.Id != Config.reactionMessage)
{
return;
}
DiscordGuild guild = e.Message.Channel.Guild;
DiscordMember member = await guild.GetMemberAsync(e.User.Id);
if (!Config.HasPermission(member, "new") || Database.IsBlacklisted(member.Id))
{
return;
}
DiscordChannel category = guild.GetChannel(Config.ticketCategory);
DiscordChannel ticketChannel = await guild.CreateChannelAsync("ticket", ChannelType.Text, category);
if (ticketChannel == null)
{
return;
}
ulong staffID = 0;
if (Config.randomAssignment)
{
staffID = Database.GetRandomActiveStaff(0)?.userID ?? 0;
}
long id = Database.NewTicket(member.Id, staffID, ticketChannel.Id);
string ticketID = id.ToString("00000");
await ticketChannel.ModifyAsync("ticket-" + ticketID);
await ticketChannel.AddOverwriteAsync(member, Permissions.AccessChannels, Permissions.None);
await ticketChannel.SendMessageAsync("Hello, " + member.Mention + "!\n" +
Config.welcomeMessage);
// Refreshes the channel as changes were made to it above
ticketChannel = await SupportBoi.GetClient().GetChannelAsync(ticketChannel.Id);
if (staffID != 0)
{
DiscordEmbed assignmentMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket was randomly assigned to <@" + staffID + ">."
};
await ticketChannel.SendMessageAsync("", false, assignmentMessage);
if (Config.assignmentNotifications)
{
DiscordEmbed message = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "You have been randomly assigned to a newly opened support ticket: " +
ticketChannel.Mention
};
try
{
DiscordMember staffMember = await guild.GetMemberAsync(staffID);
await staffMember.SendMessageAsync("", false, message);
}
catch (NotFoundException)
{
}
catch (UnauthorizedException)
{
}
}
}
// Log it if the log channel exists
DiscordChannel logChannel = guild.GetChannel(Config.logChannel);
if (logChannel != null)
{
DiscordEmbed logMessage = new DiscordEmbedBuilder
{
Color = DiscordColor.Green,
Description = "Ticket " + ticketChannel.Mention + " opened by " + member.Mention + ".\n",
Footer = new DiscordEmbedBuilder.EmbedFooter {
Text = "Ticket " + ticketID
}
};
await logChannel.SendMessageAsync("", false, logMessage);
}
// Adds the ticket to the google sheets document if enabled
Sheets.AddTicketQueued(member, ticketChannel, id.ToString(), staffID.ToString(),
Database.TryGetStaff(staffID, out Database.StaffMember staffMemberEntry)
? staffMemberEntry.userID.ToString()
: null);
}
