private FWTObjectID GetRaisedByObjects(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
FWTObjectID raisedBy = null;
if (crmCase.Customer != null && crmCase.RaisedByBehaviour == RaisedByBehaviourEnum.Individual)
{
raisedBy = new FWTObjectID
{
ObjectType = VerintConstants.IndividualObjectType,
ObjectReference = new string[] { crmCase.Customer.CustomerReference }
};
}
else if (crmCase.Organisation != null && crmCase.RaisedByBehaviour == RaisedByBehaviourEnum.Organisation)
{
raisedBy = new FWTObjectID
{
ObjectType = VerintConstants.OrganisationObjectType,
ObjectReference = new string[] { crmCase.Organisation.Reference }
};
}
_logger.LogDebug($"InteractionService: GetRaisedByObject - Raised By: {raisedBy.ObjectReference.First()}, {raisedBy.ObjectType}");
return(raisedBy);
}
public async Task <long> CreateAsync(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
_logger.LogDebug($"InteractionService.Create:{crmCase.ID}:Attempting to create interaction, Event {crmCase.EventTitle}, event code {crmCase.EventCode}");
var interactionDetails = new FWTInteractionCreate
{
Channel = VerintConstants.Channel,
Verified = false
};
if (crmCase.Customer != null && string.IsNullOrEmpty(crmCase.Customer.CustomerReference))
{
var individual = await _individualService.ResolveAsync(crmCase.Customer);
crmCase.Customer.CustomerReference = individual.ObjectReference[0];
}
if (crmCase.Organisation != null && string.IsNullOrEmpty(crmCase.Organisation.Reference))
{
var organisation = await _organisationService.ResolveAsync(crmCase.Organisation);
crmCase.Organisation.Reference = organisation.ObjectReference[0];
}
if (crmCase.Organisation != null || crmCase.Customer != null)
{
interactionDetails.PartyID = GetRaisedByObjects(crmCase);
}
var createInteractionResult = await _verintConnection.createInteractionAsync(interactionDetails);
_logger.LogDebug($"InteractionService.Create:{crmCase.ID}: Created interaction, Id {createInteractionResult.InteractionID} Event {crmCase.EventTitle}, event code {crmCase.EventCode}");
return(createInteractionResult.InteractionID);
}
public async Task <string> Create(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
crmCase.InteractionReference = await _interactionService.CreateAsync(crmCase);
var caseDetails = _caseToFWTCaseCreateMapper.Map(crmCase);
try
{
var result = _verintConnection.createCaseAsync(caseDetails).Result.CaseReference;
if (crmCase.UploadNotesWithAttachmentsAfterCaseCreation)
{
_logger.LogError($"CaseService.create: (crmCase.Note.Count) Notes {crmCase.NotesWithAttachments.Count}. ");
crmCase.NotesWithAttachments.ForEach(note => note.CaseRef = Convert.ToInt64(result));
await CacheNotesWithAttachments(result, crmCase.NotesWithAttachments);
}
else
{
crmCase.NotesWithAttachments.ForEach(async note => {
note.CaseRef = Convert.ToInt64(result);
await CreateNotesWithAttachment(note);
});
}
return(result);
}
catch (Exception ex)
{
_logger.LogError(ex, $"CaseService.Create:{crmCase.ID} Verint create case failed");
throw ex;
}
}
public async Task <int> UpdateTitle(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
var caseDetails = new FWTCaseUpdate
{
CaseReference = crmCase.CaseReference,
Title = crmCase.CaseTitle
};
try
{
var result = await _verintConnection.updateCaseAsync(caseDetails);
return(result.FWTCaseUpdateResponse);
}
catch (Exception exception)
{
_logger.LogError(exception, $"CaseService::UpdateTitle: Error when updating Title field, CaseReference: {crmCase.CaseReference}");
throw;
}
}
public async Task <int> UpdateDescription(StockportGovUK.NetStandard.Models.Verint.Case crmCase)
{
var caseDetails = new FWTCaseUpdate
{
CaseReference = crmCase.CaseReference,
Description = crmCase.Description
};
try
{
var result = await _verintConnection.updateCaseAsync(caseDetails);
return(result.FWTCaseUpdateResponse);
}
catch (Exception exception)
{
_logger.LogError(exception, "Error when updating Description field");
throw;
}
}
