private async Task contact_choice(IDialogContext context, IAwaitable <ContactOptions> contact_result)
{
var contactResponse = await contact_result;
contactOption = contactResponse.ToString();
/**
* Set the details in the method create incident calling method of SnowClass
**/
if (server_desc != null)
{
detail_description = description + server_desc;
short_description = description;
incidentTokenNumber = Logger.CreateServiceNow(detail_description, short_description, contactOption, category_choice);
await context.PostAsync("An incident ticket is being raised for you\n\n following is the raised token number " + incidentTokenNumber);
await context.PostAsync("Please take a note of this number as it is required for any future references");
//await ticketStatusDialogAsync(incidentTokenNumber, context);
}
else if (database_desc != null)
{
detail_description = description + database_desc;
short_description = description;
incidentTokenNumber = Logger.CreateServiceNow(detail_description, short_description, contactOption, category_choice);
await context.PostAsync("An incident ticket is being raised for you\n\n following is the raised token number " + incidentTokenNumber);
await context.PostAsync("Please take a note of this number as it is required for any future references");
//await ticketStatusDialogAsync(incidentTokenNumber, context);
}
else if (middleware_desc != null)
{
detail_description = description + middleware_desc;
short_description = description;
incidentTokenNumber = Logger.CreateServiceNow(detail_description, short_description, contactOption, category_choice);
await context.PostAsync("An incident ticket is being raised for you\n\n following is the raised token number " + incidentTokenNumber);
await context.PostAsync("Please take a note of this number as it is required for any future references");
//await ticketStatusDialogAsync(incidentTokenNumber, context);
}
else
{
detail_description = description;
short_description = description;
incidentTokenNumber = Logger.CreateServiceNow(detail_description, short_description, contactOption, category_choice);
await context.PostAsync("An incident ticket is being raised for you\n\n following is the raised token number " + incidentTokenNumber);
await context.PostAsync("Please take a note of this number as it is required for any future references");
//await ticketStatusDialogAsync(incidentTokenNumber, context);
}
string incidentStatusDetail = Logger.RetrieveIncidentServiceNow(incidentTokenNumber);
if (incidentStatusDetail == "1")
{
var status = "Your ticket is created and is under review of your team.";
string Noteresult = Logger.RetrieveIncidentWorkNotes(incidentTokenNumber);
var replyMessage = context.MakeMessage();
Attachment attachment = HeroCardDetails.GetReplyMessage(Noteresult, incidentTokenNumber, status);
replyMessage.Attachments = new List <Attachment> {
attachment
};
await context.PostAsync(replyMessage);
}
context.Done(this);
}
private async Task DisplayTicketStatus(IDialogContext context, IAwaitable <string> result)
{
var incidentTokenNumber = await result;
string statusDetail = Logger.RetrieveIncidentServiceNow(incidentTokenNumber);
string statusDetails = Logger.RetrieveIncidentServiceNow(incidentTokenNumber);
/**
* The if- else- if condition to match the state of the incident token returned by the RetrieveIncidentSerivceNow method
*/
if (statusDetails == "1")
{
var status = "Your token is created and is under review by our team.";
string Notesresult = Logger.RetrieveIncidentWorkNotes(incidentTokenNumber);
var replyMessage = context.MakeMessage();
Attachment attachment = HeroCardDetails.GetReplyMessage(Notesresult, incidentTokenNumber, status);
replyMessage.Attachments = new List <Attachment> {
attachment
};
await context.PostAsync(replyMessage);
}
else if (statusDetails == "2")
{
var status = "Your ticket is in progress.";
string Notesresult = Logger.RetrieveIncidentWorkNotes(incidentTokenNumber);
var replyMessage = context.MakeMessage();
Attachment attachment = HeroCardDetails.GetReplyMessage(Notesresult, incidentTokenNumber, status);
replyMessage.Attachments = new List <Attachment> {
attachment
};
await context.PostAsync(replyMessage);
}
else if (statusDetails == "3")
{
await context.PostAsync("Your ticket is been kept on hold.");
}
else if (statusDetails == "6")
{
var status = "Your ticket is resolved.";
/**
* Retrieves the details from the resolve columns of SnowLogger class if the incident token is being resolved
**/
string resolveDetails = Logger.RetrieveIncidentResolveDetails(incidentTokenNumber);
var replyMessage = context.MakeMessage();
Attachment attachment = HeroCardDetails.GetReplyMessage(resolveDetails, incidentTokenNumber, status);
replyMessage.Attachments = new List <Attachment> {
attachment
};
await context.PostAsync(replyMessage);
}
else if (statusDetails == "7")
{
var status = "Your ticket has been closed by our team";
/**
* Retrieves the close_code from the SnowLogger class if the incident token is being closed
**/
string resolveDetails = Logger.RetrieveIncidentCloseDetails(incidentTokenNumber);
var replyMessage = context.MakeMessage();
Attachment attachment = HeroCardDetails.GetReplyMessage(resolveDetails, incidentTokenNumber, status);
replyMessage.Attachments = new List <Attachment> {
attachment
};
//await context.PostAsync("Reasons for closing the ticket: " + resolveDetails);
await context.PostAsync(replyMessage);
}
else
{
await context.PostAsync("Our team cancelled your ticket");
}
}
