public ExternalTicket(string creator, string email, string description)
{
var idint = CounterPlus();
Id = idint.ToString();
Creator = creator;
Email = email;
Description = description;
Status = "Open";
TicketStats.Input(this);
}
public ExternalTicket(string description)
{
var idint = CounterPlus();
Id = idint.ToString();
Creator = "Not specified";
Email = "Not specified";
Description = description;
Status = "Open";
TicketStats.Input(this);
}
public ExternalTicket(string creator, string email, string description, string response, string status)
{
var idint = CounterPlus();
Id = idint.ToString();
Creator = creator;
Email = email;
Description = description;
Response = response;
Status = status;
TicketStats.Input(this);
}
public InternalTicket(string creator, string staffid, string email, string description, string response,
string status)
{
var idint = CounterPlus();
var v = idint + 2000;
Id = v.ToString();
Creator = creator;
StaffId = staffid;
Email = email;
Description = description;
Response = response;
Status = status;
TicketStats.Input(this);
}
public InternalTicket(string creator, string staffid, string email, string description)
{
var idint = CounterPlus();
var v = idint + 2000;
Id = v.ToString();
Creator = creator;
StaffId = staffid;
Email = email;
Description = description;
if (Description.Contains("Password Change"))
{
Response = "New password generated: " + PasswordGenerator.Invoke(Id, StaffId);
Status = "Closed";
}
else
{
Status = "Open";
}
TicketStats.Input(this);
}
private static void Main()
{
ConsoleKeyInfo option; //Object for menu key use
do
{
Menu.ShowMain(); //Write Menu
option = Console.ReadKey(false); //Wait and read user key press
switch (option.KeyChar.ToString()) //Menu Options
{
case "1": //Internal Ticket Generate
Console.Clear();
if (_internalGenerate == false) //Check if run before
{
Generate.InternalTicket(AllTickets); //Generate Internal Tickets
Console.WriteLine("Success: Sample internal tickets generated for this session");
_internalGenerate = true; //Prevent further running
}
else
{
Console.WriteLine("Error: Internal Ticket's have already been generated for this session");
}
Console.Write("Press any key to continue . . .");
Console.ReadKey();
break;
case "2": //External Ticket Generate
Console.Clear();
if (_externalGenerate == false) //Check if run before
{
Generate.ExternalTicket(AllTickets); //Generate External Tickets
Console.WriteLine("Success: Sample External tickets generated for this session");
_externalGenerate = true; //Prevent further running
}
else
{
Console.WriteLine("Error: External Ticket's have already been generated for this session");
}
Console.Write("Press any key to continue . . .");
Console.ReadKey();
break;
case "4": //Display all tickets
Console.Clear();
var stats = TicketStats.Output(); //Retrieve statistics as an int array and output
Console.WriteLine("Tickets Created: " + stats[0] + "\n" +
"Tickets Resolved: " + stats[2] + "\n" +
"Tickets To Solve: " + stats[1] + "\n"
);
Console.Write("Press any key to continue . . .");
Console.ReadKey();
break;
case "3": //List all tickets
Console.Clear();
if (AllTickets.Count == 0) //Check if empty
{
Console.WriteLine("Error: No tickets");
}
else
{
AllTickets.ForEach(p => p.Output()); //Calls the output function for every object in list
}
Console.Write("Press any key to continue . . .");
Console.ReadKey();
break;
}
} while (option.Key != ConsoleKey.Escape); //Program Exit
Console.WriteLine("\nPress any key to continue . . .");
Console.ReadKey();
}
