internal void UpdateDispositionCodeChange(IXNCustomData data)
{
try
{
this._logger.Info("UpdateDispositionCodeChange()");
if (!Settings.SFDCOptions.CanUseGenesysCallDuration || string.IsNullOrWhiteSpace(data.Duration))
{
if (_callDurationData.ContainsKey(data.InteractionId))
{
TimeSpan ts = System.DateTime.Now.Subtract(_callDurationData[data.InteractionId]);
data.Duration = ts.Hours + " Hr " + ts.Minutes + " Mins " + ts.Seconds + " Secs";
}
}
if (!string.IsNullOrWhiteSpace(data.EventName) && data.EventName == "InteractionMarkDone")
{
CallMarkDone.GetInstance().UpdateRecords(data);
}
else if (data.InteractionEvent != null)
{
UpdateOnDispositionCodeChange(data.InteractionEvent, data.Duration);
}
}
catch (Exception generalException)
{
this._logger.Error("UpdateDispositionCodeChange: Error occurred, details: " + generalException);
}
}
public static CallMarkDone GetInstance()
{
if (_markdone == null)
{
_markdone = new CallMarkDone();
}
return(_markdone);
}
